HalloweenExpress

I ordered a costume for my daughter and paid extra for the separate wig to go with it. The costume arrived, but the wig did not despite the packing slip saying it was in the package. After calling customer service, sitting on hold for more than 10 minutes, I was told that they were shipping out a replacement wig, expedited and it would arrive last Thursday. It is now Monday and we have no wig. I received an email last week with an order number and when I went to their website to check the order status, it says that that order number doesn't exist... an order number taken directly out of an email sent by them! I'm currently waiting to speak with customer service again and have already been on hold for 15+ minutes. I have a feeling this is $15 I will never see again. Please buy your costumes elsewhere and don't give your business to these thieves!

I ordered a costume described as medium - size 8-10. Everything I own is a size 6-8 but it arrived and was comically small, closer to a size 2-4 than 8-10. The zipper also broke the second I touched it. Contacted customer service and the call center manager refused to offer me any options for return, replacement or refund because I was only 10 days too late to report any "damage" - when I had just tried it on for the first time that day and it broke the 2nd I touched it! Ridiculous. This isn't how businesses should be run, period. I have never worked for a company that treated its customers this way, and I would frankly be embarrassed to work for HalloweenExpress.com.

I was gonna be the corpse bride this year. Browsed many costume online stores, finally I got this one. But I was so disappointed rather than surprised. My costume arrived 8 days after I placed my order. That was nice. However, the costume was far different from the one I want and the one in the cartoon. The wig was so fake. I don't even wanna use it. I should have get a casual white wedding dress from Persundresses.com. That was my former plan. But I am kinda on a budget, so I finally decided to get it from a costume store. This costed me $71.97. If I had known that, I would rather get the dress and draw it myself. I could do better than them. And the dress is just a little bit over $100 too. Warnings that everyone don't buy from them. They never offer a full refund even with tags. :(

So my wife and I ordered an outfit for our 7-year-old (Star Wars Arf Trooper) on Oct 14,2015. On Oct 22, we received the helmet without the actual costume. We contacted the company and they said they would resend the entire costume.

Today, Oct 29, the same day they said the new costume should arrive, we received an email (at 6 PM Eastern, mind you...) saying that our order was canceled due to "inventory problems".

I can understand running out of costumes... but don't wait to tell us on the day it was supposed to arrive and 2 days (arguably ONE day since we didn't get notified until the nighttime) before Halloween!

Very disappointing and I will NEVER do business with them again.

I ordered outfit from Costume Express, UPS lost it and they refused to send overnight another for a Halloween party that weekend. UPS contacted me the day after Halloween and had located it. I told them to send it back and hung up. They're pathetic and UPS not much better

I bought 5 items from this company and when they arrived, 2 out of the 5 were damaged (and not from the shipping) The shoes were all scuffed up and one of the costumes and a big rip down the front. I called on Mon and they said they would ship me out a new pair of shoes by Thurs. Which is when I needed them. It is now the following Monday, and they still haven't arrived. As for the ripped costume, I asked if I will be reimbursed for the return shipping charges since the item they sent was obviously damaged. The customer rep I spoke with kind of chuckled saying "no," and got VERY passive-agresive with me explaining how her company already lost a lot of money on me by resending out the shoes. Uh, Hello... It's your company's fault that I recieved damaged shoes in the first place, and there fault that they didn't follow through on their promise to get the new pair to me by Thurs. I wish I took her name because the way she acted was totally uncalled for.

If my review can get 1 person to think twice about having an experience like mine using halloweenexpress.com than it will be worth it.

I placed my order more than two weeks before Halloween. I had surfed on the internet all night to find the one Skeleton costume that my 6 year old son wanted and in his size. Finally, I found one available at halloweenexpress.com so of course I order it right away. The package arrives 1 week before Halloween, not only is the costume not the same one on the website (this skeleton costume did not have the arms painted on and the feet dangled where they kids shins are which is why my son wanted the other costume, it had arms and the feet went down all the way to the feet), they gave me a large instead of a medium.

I contacted them immediately to let them know, the tone in the customer service reps emails were rude. Finally, they say they will go ahead and send me the right size.
Three days before Halloween I get an "update" email, they don't have that costume in stock anymore. They tell me if I want my money back, I have to send the other costume back and eat the cost of shipping. I sent about four emails demanding they refund my money since they sold a costume they didn't even have in stock and then sent me the completely wrong costume and size. I never got a response and I had to go buy another costume for my son (even though I was broke).

Funny, even after they said they didn't have the costume in stock, it continued to show as available on their website. I wonder how many others ordered it and got the wrong one and had to disappoint their child.

Paid extra for guaranteed delivery date, and IT DID NOT SHOW UP ON TIME. Their remedy is to offer a store credit for the shipping costs only. You're still out the costume & replacement costs if you needed it that day, and have to pay shipping to return the costume out of your own pocket. THEN, to return an item, you have to sign in, fill out the return form, print numerous copies, wait for an email confirming the return & giving a return number, print THAT sheet & put it in the box, find the correct address to ship the return (there's a correct & incorrect address), write the return number on the package, pay for shipping, and then you can return it - most likely at a 15% restocking fee. If you don't like jumping through hoops, stay away from this store. They're not easy to work with.