RObert W.

We ordered a costume for my husband for a big event we were going to. The costume was ordered over a week in advance of the event, giving plenty of time for shipping, etc. The costume arrived 5 days later and half of it was not there. We immediately called the costumer service number. We requested to have the missing items sent and we were told that was not possible. We were told that they do not overnight ship and that they would offer us a partial credit. How can you only wear half of a costume? Why can't they overnight ship? THEY were the ones that failed to send the complete costume (This was not a cheap costume either). We are so disgusted by the lack of commitment and customer service. I will NEVER shop at this store again and encourage all to look at other Halloween costume stores.