Lisa V.

A few days before Halloween, I purchased a costume for my dog because the website offered delivery by October 30th if I ordered within a few hour time frame. I called the order department to make sure I picked the correct shipping method to have this item by the 30th. I chose an expedited shipping (14.99) and placed the order with the representative so I didn't make a mistake. I did not receive this costume by the 30th and when I called today I spoke to Tiffany in customer service who told me that Halloween Express offers no explicit delivery dates and that the 30th was an estimate. She told me my order SHOULD come sometime today (on Halloween). I'm hoping it does. She was not nice. She was not helpful. And I am very annoyed that I did not buy this costume through a more reputable site like Amazon who does guarantee a delivery date. I feel like I was deceived by this company.