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Gwynnie Bee

How would you rate Gwynnie Bee?
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Wisconsin
1 review
2 helpful votes
Follow Sarah A.
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I was excited to receive my 1st package (which took at least 10 days), only to find an old, faded pair of jeans and a wrinkled dress that was stretched so far past it's original state the elastic had snapped in some places. I didn't even try on. A total disappointment. If this is what their company considers good looking clothes I guess in looking in the wrong place.

Date of experience: February 4, 2021
California
1 review
1 helpful vote
Follow Amber B.
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I really enjoyed the service. If you are good about returning the items quickly, you have an ever changing wardrobe. I also enjoyed buying the items I loved at deep discounts. I have paid less than $10 for some of my favorite items, which, yes they are used, but this rivals any thrift store. My only gripe is that it is really difficult to cancel. You can't do so online and have to talk to a rep on the phone, who of course tries to persuade you to stay. At this time, I can't afford the service and cancelling it was a real pain.

Date of experience: January 4, 2021
Pennsylvania
1 review
5 helpful votes
Follow Erika S.
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... and they are getting worse! Very few items to choose from since the pandemic started. Turn around times becoming increasingly slower & slower. I think we all understand that this is a difficult time, but this company has failed to acknowledge it's issues. And, of course, still paying the exact same price for a much slower, desirable service. I've enjoyed this company for the past six years, but I think it might be time to cancel..

Date of experience: September 24, 2020
Texas
1 review
2 helpful votes
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I love the idea of renting clothes and find the process very easy. Unfortunately, I'm finding that it takes longer to get the next shipment than it really should (especially when they know the package is coming - because the postal service checks it in).

Date of experience: December 10, 2019
Indiana
2 reviews
2 helpful votes
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Not enough inventory
October 19, 2020

I was a former customer who was invited back with a discount code. I had taken a break and thought that maybe they had figured some of their kinks out, but it appears thing are worse than before. I signed up on 10/13 and today is 10/19 with still nothing even shipped. I emailed customer service and it is an inventory problem. I have 34 items in my cart that were mostly just added, apparently none of which are available anymore. As I've sat here waiting I've scoured their closet to find things in my size, knowing that the further I go back, the less likely it is I will want that garment and it will likely have more wear. They also used to update their selection 3x/week. Nothing new has been added since I joined. I understand the pandemic presents challenges but they should not be recruiting for customers they can't support.

Date of experience: October 19, 2020
Florida
1 review
1 helpful vote
Follow A L.
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Lie to get your money
February 29, 2024

I paid for my items, I cancelled my service and I got charged $142.
Just a ripoff to suck money from your bank account hoping you don't notice.
Never trust one of these companies unless you use a limited fund gift/debit card.

Date of experience: February 29, 2024
Gwynnie B. Gwynnie Bee Rep
over a year old

Hello, thanks for sharing your feedback. We are sorry for the associated inconvenience.

We have reached out to you via email, detailing your account status and how we got here, but importantly - with a resolution.
We trust the arrangement in the email, will sufficiently address your concern. Please feel free to reply or write in at gwynnie@gwynniebee.com.

Maryland
1 review
1 helpful vote
Follow Christine S.
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They won't let you cancel online, even though you can do everything else online. And if you call the day your subscription renews they won't refund your money. The clothes are very expensive to buy if you like them. The shipments are not sent as quickly as they could be and you will spend way too much on very little. Save yourself the headache I'm dealing with and go with Stitch Fix or something like it.

Date of experience: November 12, 2021
Gwynnie B. Gwynnie Bee Rep
over a year old

Hi -
We apologize for the disappointment caused during the cancelation process. We request that our members call to cancel so we can hear about the experience and possibly address any concerns they may have. Customers also have the option of canceling online through the cancelation link in the welcome email sent after joining.

We have canceled your account and you should have received an email confirmation. It’s effective immediately and you will not be sent additional items or billed for your subscription. We will also process a full refund of your current month’s fee if we receive all 4 of your At-Home items back at our warehouse from the delivery date your most recent box gets delivered to you. When you receive it, please ship all the garments back and make a note of the tracking number for your records.

Please don’t hesitate to reach out if you have further questions or concerns: gwynnie@gwynniebee.com.

California
1 review
18 helpful votes
Follow Bobette T.
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I thought this was a service like Stitch Fix etc., but it is not. It really is a garment rental business. They send you clothes (that have previously been worn and dry cleaned) and if you like them you can purchase them or just wear them (for up to a month) and then return them. So for your $79 per month you are paying for the privilege of renting used clothing. If you buy them, you are purchasing used clothing at full price. Never again!

Date of experience: February 12, 2020
Florida
1 review
0 helpful votes
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The absolute worst
October 11, 2021

I tried a free trial, and the items they sent me were absolutely terrible. I did completely forget to return them, and they continued to charge me $50 a month for a year. Then when I lost my debit card and it changed, they continued to rack up a $500 bill for the three items of clothes I had already paid hundreds of dollars for. Then sent it to collections. Absolutely ridiculous to be charged $500 for three items of clothing I forgot to return after having already paid them hundreds of dollars. This company is the absolute worst I have ever dealt with

Date of experience: October 11, 2021
Gwynnie B. Gwynnie Bee Rep
over a year old

Hi Jessica - We'd like to look into this for you, but need to know the email address associated with your account. Please message us so we can help.

Oklahoma
2 reviews
2 helpful votes
Follow Shanna V.
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I have enjoyed Gwynnie Bee for few months now. I started with the three garments out at a time and now am doing the Five Garment plan. The clothes are super clean and like new. I have also purchased several of the items. All items are dry cleaned and I havent got even one yet that doesnt fit. You keep them as long as you want so long as you are paying your rental plan. Or if you send back one or two they promptly send you as many different as you sent back. That way you always have the same amount of clothing as the number you are paying for. They do this quickly. Even during COVID -19. They size everyone. From small to super plus sizes. They have occasional sales when you can get items at yard sale prices. They do this once a month so be on the look out for their super sales. My only complaint is they only put a few new pieces out per week. The point earning system is better than anyone elses I have subscribed to. Give her a shot! Thanks Gwynnie bee! I love my GB! XXx

Date of experience: June 6, 2020
New York
1 review
1 helpful vote
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Canceling Trouble
December 23, 2019

I tried it for a couple months, but none of the clothes really worked for me. So I went in to my account to cancel, but clicking the cancel link just takes you to a message saying you have to call them. What a pain. So I called and had to wait a bit to talk to someone. When I did, they tried to talk me out of it several times - I had to reiterate that I wanted to cancel at least 4 times. I really hate when companies do that.

Date of experience: December 23, 2019
California
1 review
0 helpful votes
Follow Marissa E.
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I have been using this site for over five years and I consider it a lifesaver. I love the fact that I can wear new items all the time, and try different things and be more daring than I may normally if I were purchasing an item. I get lots of compliments on my new outfits and I love being able to change frequently.

Date of experience: November 26, 2019
California
1 review
0 helpful votes
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Best decision I ever made
November 24, 2019

I signed up several years ago on a lark. I have really grown to love this service. I really don't shop for clothes anymore. I use GB to try new things and if I can't live without the piece I buy it and if I can, I just send it right back and get something else. It has opened up a huge wardrobe for me. There have been very few hiccups over the years. But the couple issues I did have were handled quickly and efficiently.

Date of experience: November 24, 2019
Michigan
1 review
1 helpful vote
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Gwynnie Bee is a game changer
February 28, 2019

As someone who hates shopping but loves clothes, Gwynnie Bee has changed the game. I love being able to fill my closet, getting the new box and always having a variety of options! This is the best subscription ever!

Date of experience: February 26, 2019
Illinois
1 review
20 helpful votes
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I've been using GB for a couple of months now--the first few which were half off (which was a great deal!). It's amazing how quickly things were turned around when I notified them I was returning an item... within days, they'd have another one out to me. But now that I am a full paying monthly member--the items take at least a week from the moment I notify them.

Timing is certainly suspect... methinks they may put a "slowdown" on your items once they have you hooked!

Date of experience: March 15, 2016
New Jersey
1 review
11 helpful votes
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So far so good
November 26, 2016

Loving the concept of always having new clothes to wear without commitment. I get to try new things out of my normal comfort zone with the option to buy. Shipping does seem a little slow and some garments are out of season or my size is not available. Great to have reviews from real people helps making fashion decisions easier. I also like being able to purchase items especially in clearance for sometimes as little as $7.

Date of experience: November 26, 2016
Arizona
2 reviews
0 helpful votes
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Fantastic concept
July 27, 2018

I enjoy trying on new clothes and wearing to see if item is a perfect match in fit, style and comfort. Love GB! Value & cuteness blends together to give me more confidence in my wardrobe and the many compliments dont hurt either.

Date of experience: July 24, 2018
Alabama
3 reviews
9 helpful votes
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Just way too much fun!
August 19, 2015

I am just thrilled with this service. I signed up for 7 pieces per week, and I know I'm still saving money on clothes because with this service I am no longer tempted to shop elsewhere. When I use the size charts for each item I get a great fit. I probably send back about 3 out of 7 pieces because they just don't look good on me, but how marvelous that I get to try these things at home! I've stretched my style boundaries, and that is a real blast! Customer service has been prompt and always more than satisfactory. I'm so glad I decided to take the plunge and try Gwynnie Bee!

Date of experience: August 19, 2015
Maryland
1 review
0 helpful votes
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Gave me the fun and confidence I was missing
March 1, 2019

I could not be happier with my Gwynnie Bee experience. Before signing up I was constantly stressed about what to wear each day and generally feeling frumpy and too overweight to be attractive. Now I have beautiful clothes that fit me perfectly all the time. My coworkers love to see what new outfit I'll have on next and I get compliments from all kinds of people ALL the time. It's also a blast trying new things risk free and getting to keep what I love. Not only has my wardrobe improved, but my confidence has as well. Gwynnie Bee is one of the best things I've done for myself in a long time.

Date of experience: February 27, 2019
New York
1 review
0 helpful votes
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Great Summer dress
September 1, 2019

Gwynee Bee is my favorite place to shop bar none. I love the versatility of the clothing. I've gotten clothes that I've worn to church, weddings, taken on vacation and worn to work. The packages arrive quickly if you time it right. They have great sales. Dresses by great designers can be found at Gwynee Bees.

Date of experience: August 31, 2019

Overview

Gwynnie Bee enjoys a generally favorable reputation among customers who appreciate the variety and quality of clothing, as well as the convenience of a rental model that allows for frequent wardrobe changes without significant financial commitment. Many users highlight the positive impact on their confidence and style exploration. However, concerns about slow shipping times, limited inventory, and challenges with cancelling subscriptions have been frequently mentioned. Additionally, customers have expressed frustration over unexpected charges and a lack of responsive support during issues. Overall, while the service has its strengths, addressing operational inefficiencies could enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
34
value
34
quality
35