The customer is obviously at the mercy of Grub Hub's ability to find a driver for your delivery. I made a large order for a local restaurant with a delivery time of 6:30 PM. Grub Hub was sorry but my order would be delayed (no reason given) and be delivered between 7:55 and 8:05 PM! That was totally unacceptable. I called Grub Hub's customer service to cancel my order. They sort of said it was a "scheduling" problem. I then called the restaurant directly, put in my order and picked it up, still sooner than 8:05. I am in the older category and try to protect myself from COVID-19 by using delivery. But I will not ever use Grub Hub again!
They ordered from us and when they came to pick up their order they left and never paid us and we already made the food. They have terrible service and they very overpriced. It's a much better deal if you just order from the regular restaurant and have them deliver for it because the offer is more worth it and they never pay us so don't go on Grubhub because they have terrible service and their food is highly overpriced.
I paid for 3 plates today and was only delivered 2 plates. The receipt shows paid for 3 plates. No way to reach customer service. Yet grub hub kept texting me how the service was. I said "poor" "poor" "poor" and I explained why and then they finish off with "thank you we are signing off". Wow great customer service! Failed!
Long story short I typically carry cash on me as I'm a server and I tip delivery drivers cash. I went out to pick up my order from my driveway and I didn't have any cash. So I informed my driver I would just update my tip through the app as every delivery service has the ability. I tried to update my tip so my driver gets paid and GrubHub told me that they can't do that and if I wanted to tip my driver I should have done it when I place the order. I'm not going to tip a driver before they do their job. What are they do a crappy job? No my driver does not get tips for and extremely well done job. My biggest issue is the absolute disrespectful and unprofessional person I spoke to online. His name was Alex. I will never be using your services again.
I have no luck with these food apps. Every time I order something goes wrong. This time a half an hour after I order they cancel my order. First they email and say the restaurant is out of an item, then they call and say the restaurant never got the order. Which is it? And it's 1 o'clock in the afternoon, I doubt Panda Express ran out of beef and broccoli. Last time I order from grub hub it took 2 and a 1/2 hours. The restaurant is 12 minutes away and my food was so cold it was sad. They are terrible.
Ordered drinks online from Cha Express store. The Grubhub driver took my drinks and didn't delivery to me. Waited more than 50 mins and called Grubhub customer service and she said that she would refund me because she could not contact driver. What the $#*!!@!
$41.25 for two small burger combos. Food was nasty and cold. No napkins or ketchup. The fact that you have to tip the driver before finding out they can't handle getting napkins or ketchup or delivering the food before it gets cold is a scam.
Good delayed twice, still arrived late, cold and inedible. The credit was only for pickup witch is useless to me. They're running a scam. Worst delivery service out there. Beware they'll cheat you every chance they get.
Absolutly the worst. Ordered over 100.00 worth of food to be delivered only to have it not delivered. Worst yet is that they had to cancel my order because one side was unavailable. And I wont get the cash back for 3-5 days. Guess we go hungry tonight.
Was transfered to a manager only to be told one was not available.
I want 0 stars! Elizabeth from honolulu hi refused to give me my order. I opted drop off to my door and she was too lazy to park. She sent a fake pic of the undisclosed area of the food claiming a drop off. She also has done this to me 1 time before. Elizabeth is a crook!
4 or 5 reasonable orders, no issues. Tonight, somehow my order magically switched from Delivery to Pickup. Grubhub would do nothing about fixing it. Offered me a $10 certificate which is simply gross.
Never using them again. Writing all the bad reviews I can.
Used grub hub for my first time& my food was never delivered as promised.No call from driver! Only good thing was I called Grub Hub customer service line, Representative checked on order, and was very apologetic that I never received my order, she cancelled my order and credited my account back with no hassle.
New to Grubhub as I received it as a gift. I pulled up a list of local restaurants, started to order and it said the restaurant was closed. I called them, they were open and they said they don't use Grubhub. So why are they listed. I found more just like this. Seems like false advertising to me.
Have spent over $300 this year, I ordered again tonight, bgo to pick up and restaurant is closed even though door ant Yelp says it's open. Chat with Yelp and complained, $2 off coupon, then they add $5 off future order. Complains and wait 10 minutes on hold to be told only $10, not the 20 I asked for. Was told only very few customers rated getting a $20 credit and I wasn't one of them
I've given Grubhub every opportunity. In more than a dozen orders, they have never gotten it exactly right once. Late, lost drivers, wrong orders, orders canceled after I've waited 90 minutes. And their pathetic attempts to make up for their goofs are borderline insulting. I'm out. I've placed my last order. If you want food, correct and on time, go elsewhere. These guys are the worst.
First time order gave me a promo code for $10 first order. Signed up, ordered, entered promo code, paid but $10 discount not deducted by GH. $52 order charged on my cc and confirmed by email from cc company.
Went to pick up food, restaurant says they never got the order. While I was in the phone with GH, GH called the restaurant and placed my order exactly as GH had it in their system. I then had to wait for the order to be prepared. GH could not get me the 10 credit to my card but only offered $5 off my NEXT order. Total time on the phone 15 minutes plus 15 more for the order to be prepared.
I called cust service who could not credit me the $10 but would only give me a discount on my next order. I asked to speak to supervisor. They were not available and someone would call me back. 24 hrs later, no call.
NEXT ORDER? YEAH RIGHT!
Grubhub messes up my order to my detriment and their gain every day. I pay for items I don't get every day. "Customer care" is intentionally annoying to deal with to deter customers from even bothering to attempt to get their $ back because dealing with their team of idiots is another wasted hour of life.
First of all, I order from grabhub.com every other day for the last 5 months... due to work... we all order religiously it seemed.
Secondly, whenever it said to wait for certain amount of time, the restaurant always deliver about 15 to 30 sometimes an hour before the estimated delivery time.
Thirdly, grabhub.com surprised me with 100% discount on my food a lot... and they don't tell you until the receipt shows up.
It's convenient, easy to use, keeps track of all your receipts... and food you have eaten for diet people. Saved my credit card so i never have to do anything.
Costumer service if you ever need them is super nice and helpful...
I have no complain whatsoever... only praises. Keep it up grabhub.com, you're doing a fine job.
What should i eat tomorrow i wonder...
Placed an order for my son at college. 30 minutes turned into an hour, turned into 2 hours. Frustrated I called to cancel and try refused since food was "being prepared". I called the restaurant, they told me food was ready an hour ago but no driver came to pick it up. Restaurant says they made it, i pay for it. Two hours later, no food, no refund, no way I'm doing this again!
I have deli store in Ruckersville VA and today we got a call from customer who wanted to order a sandwich we do not sell when we asked customer where did they get that information they said from grubhub and when we went to Grubhub website we found out that Grubhub set up a fake account for us with all the wrong information and when I called to ask them to put this account down they said they need my personal information to close this account. The person was extremely rude on the phone and was threatening me that she will disconnect the call if I don't listen to her. I eventually hung up after wasting 15 minutes of my time. Extremely ill-mannered staff and illegal business practices. Stay away from this business
Overview
Grubhub has a rating of 1.1 stars from 4,557 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Grubhub most frequently mention customer service, delivery time and next order. Grubhub ranks 97th among Food Delivery sites.
- Visit Website
- Chicago, IL, United States
- Edit business info
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members