Grubhub

I WANT TO START OFF SAYING THAT I DONT EVEN WANNA GET THESE PPL 1 STAR! THE FACT THAT I OREDERED MY FOOD AND DID NOT RECIEVE IT DUE TO THE DRIVE (TONI B -LOUISVILLE, KY) WAS TO LAZY TO FIND MY HOUSE AND LIED AND SAID SHE CALLED AND TEXTED ME (WHICH OF COURSE THAT DID NOT TAKE PLACE). THEN TOLD THEM THAT SHE SENT ME AN EMAIL (WHICH DID NOT HAPPEN AGAIN, AND WHO IS LOOKIN AT THEIR EMAILS FOR A CONTACT FROM THE DRIVER). I WENT TO CALL GRUBHUB TO LET THEM KNOW THE SITUATION AND I WAS TOLD THAT I COULD NOT GET A REFUND CAUSE SHE ATTEMPED TO DELIVER IT, BUT SHE REALLY DELIVERED IT TO THE WRONG HOUSE. SO I WAS OUT OF $45 AND NO FOOD AND IM 7MOS PREGNANT... SO I ASKED THE LADY TO GET MY ORDER BACK OUT TO ME SINCE I CANT GET MY REFUND AND I WAS TOLD SHE COULD NOT DO SO AND I WOULD HAVE TO GO ONLINE WO GO IT MYSELF WITH THE $45 FREE FOOD THEY SENT TO MY EMAIL. I REALLY DID NOT WANT THAT EITHER. I THINK THAT WAS JUST TERRIBLE CUSTOMER SERVICE AND IF I HAD THE RIGHT TO SHUT THIS PLACE DOWN, TRUST AND BELIEVE I WOULD. NEVER ORDER FROM THIS PLACE!

Loving the concept of the hub wanting to deliver people's food but Huh! WHY put it on the ground?

I placed an order with a restaurant through this site tonight (after having used this site several times prior - with complete satisfaction by the way), and they let me know far after closing, for it and other businesses, that it had closed. By this time, after waiting, both it and every other restaurant in the area able to deliver had already closed. This left me essentially with no other similar, accessible local options to order out for food on a Sunday.

I'm not one to complain about this sort of thing, but this happened to be a super inconvenient thing for me on this particular occasion, because I had no other option to order from any other restaurant at this hour, on this particular day (despite them, on the phone, insisting this was contrarily the case, and that I had any number of options open to deliver to me). I suppose that this is Technically the case, if one were to point to a photograph of a city and say, without exception, that there are businesses somewhere in there that serve people food. Point taken. Thanks for all the help, "management".

Again, I'm not one to complain, but I was so bummed out by all of this that I sat on the phone a very long while trying to talk to somebody, anybody, to get someone to address some sort of recourse for this complete and absolute inconvenience. After wading through two further, different "managers", and then finally reaching an actual "manager", they let me know that they could give me a "$2 coupon" for my trouble. It seemed, without a doubt, intentionally insulting given the circumstances. All that waiting and waiting, all of it, only to insult me for even trying to offer any sort of criticism. Nobody that I talked during this entire process seemed to give a damn about the incompetence that meant my inconvenience as their customer. Nobody seemed to care in any real, tangible way, that on a work night, I made the effort at all to try and talk to a representative about my piss poor experience. I've never been so completely Appalled by customer service in my entire life, especially from a company that I had previously so commonly used.

Do. Not. Use. This. Service.

It's not enough to simply categorize it and all the people that I dealt with as such, but this thing that it is, as it currently operates, seems to be, absolutely, unequivocally,
Awful.

Wow.

Unbelievable.

I ordered from GrubHub and the restaurant delivered the wrong food even though they charged me for the more expensive item.

I sent a message to GrubHub and they promptly told me that a refund has been issued and that the restaurant has taken care of that. I was actually quite impressed until I realized that it was a lie. Total sham. Ripoff. See my transcripts with GrubHub Customer service below.

They basically call me a liar and insist that the refund has been made. In case I am not satisfied I need to contact my fu$$ing bank and have them investigate... How many days before they disappear? Not many.

I have deleted the app and will NEVER AGAIN use them.

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Transcripts of emails below:

Oct 4,7:53 PM CDT

An update has been made to your order.

Order # **************

Summary of changes made:
This refund is for item missing from order. Incorrect item steak fajita. Refund paid by Restaurant.
Cost of changes: $14.98

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Hilary Martinez sp. Hmartinez (Grubhub)
Oct 14,3:35 PM CDT

Hello Rahul,

We are sorry to hear there is a refund not returned to you yet. We can research the charge and provide you with the order information. In order for us to locate the order, we require the following information:

Total amount of the refund:
First 6 and last 4 of the card:
Date of the refund:

Once we have that information, we will escalate the case as soon as possible.
Thank you for your time and we look forward to helping you.

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Grubhub (Grubhub)
Oct 23,4:13 PM CDT

Hello Rahul,

Thank you for reaching out to Grubhub.

We have taken a look into order **************. The refund for this order was issued on 10/05/2019 06:25:10 PM CDT

I have attached a copy of the receipt below. Where it says STATUS you will see it says Settled -$14.98, which means
Grubhub has released the funds and issued out the refund.

You can reach out to your bank regarding this transaction and show them the receipt. They will be able to pull up the transaction, and possibly push the funds through.

We sincerely apologize for the inconvenience!

If you have any other questions or concerns, please feel free to respond back to this email, or give us a call.

Thanks,
Crimsen

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This is the second time I have ordered food through grubhub and they delivered it to the wrong address. This is THE WORST food delivery service

There is an issue EVERY time I order with GrubHub, consistently. Awful customer service who never actually solves a single problem. They just say here's a $5 credit for your next order regardless of the issue. If there's more than one issue (for example, like today, I had missing food AND uncooked food that was late), the app prevents you from entering it so, you only get to choose a single issue to report (in my case, I could only report that food was missing). Good luck with the rest of the matters because when you go back to continue additional reports, the option to do so is gone. You only see an update on the single issue you're allowed to submit. So I was made to just accept that my order was ALSO late and undercooked. Awesome!
Likewise, there seems to always be a problem with the food, it's just never as expected. For example, missing items, wrong items, sloppy, etc.
Despite having some basic delivery instructions, the delivery is never smooth or as instructed either. I've even messaged the drivers before they arrive with an FYI that I have instructions and if they have any issues to just let me know. They never reply back and about 80% of the time, never follow the instructions. I've even had food delivered to the wrong place a good handful of times too. In one instance that this occurred, I reached out to the driver via message saying that the food was not delivered to me and their photo shows the delivery at another house. I was in shock that the driver actually messaged back. He said "I heard the door open so, your neighbors must have taken the food, sorry about that." Welp, there went dinner. Why is there even an option to add delivery instructions is what I wonder?
Oh and if you thought you'd be able to track your driver and order every time you order, you're wrong. There's no warning ahead of time when a restaurant doesn't actually use a GrubHub driver, but instead uses an in-house delivery driver. You only find out AFTER you've placed your order and then you're left wondering where the food is and when it will arrive. So, when you check the GrubHub app it just says something along the lines of we can't track your order and that's all you get as far as information about your order/delivery status.
Likewise, you can't use that famous "$5 credit towards your next order" along with any type of restaurant promo/discount. Yup, that's right, you select one or the other because the app won't allow both.
It's VERY CLEAR that the company are a bunch of money hungry scammers that don't care about their customers nor about providing good service. Therefore, their customer support and drivers don't care about it either. It's a top down IDGAF attitude and affect. Honestly, ordering food with them is more of a headache than a convenience. All GrubHub wants is your money for the least bit of work possible. The owners/decision makers should honestly be ashamed of themselves. Choose another delivery service!