GrubhubReviews 4,557

Literally the WORST customer service ever. My account was hacked, someone ordered $200 of pizza in New York and I am in Maryland. I contacted the restaurant and they were extremely helpful, they even called the person who placed the order and said they would not fulfill the order. Yet, when I contacted Grub Hub they said they could not cancel the order and someone would "be in contact about my account getting hacked." They did not say anything about refunding my money, I asked for them to refund immediately and she said she could not do that and someone would be in touch in 2 days. I do not have the money or time to wait 2 days to get $200 back - right before Christmas! When I asked if someone could help me now she said "may I suggest you change your password" OBVIOUSLY. Uber Eats would have had this resolved within minutes, and Grub Hub took several minutes to answer all of my messages. Someone is supposed to be calling me, but still unsure if that is going to happen.

DO NOT give your business to grub hub. They billed me twice. Yesterday for my fiid purchase. Today another purchase came from grubhub Taco bell. I didn't order anything from them. I called *******1085, which is Grubhub's contact number. They said it was tax from last night's purchase. I pulled up last nights purchase and read it off to her. So then asked, what's this tax about? She (Argentina - alias name given) put me on hold and came back on the line saying there was nothing they could do about it. I made the promise that I would let the world know about how they double bill. I wish I could attach the screen shots of my order last night along with the transaction receipts for last nights order and the 38 cents they took today - no valid reason to charge me addition tax when I paid my bill through the Grubhub app last night. I also made it clear I'd discontinue my account with Grubhub. No need for them to help on that side, especially since I JUST created the account last night. As an Ubereats driver and Uber driver for passengers, I know and understand this system well. Grubhub is a thief and doing dirty business! Steer clear of them and use someone (Waitr, Ubereats, Doordash) who does and has honest and respectable business ethics and billing.

Neither of these companies care about customer service and they are actually practicing modern day slavery. They have you working for both companies for only $15 an hour. There are so many flaws in their system that you have to just except the fact that you are scamming people. They have Management that will send people on fun company outings during the times we had shutdowns in NY or heavy call volumes. Doing so sets you up for a very depressing and useless work environment. Ideas that are being brought to their attention are brushed off and their management in the corporate care department will treat you different if you don't kiss butt. They don't handle REAL issues effectively (customer or system complaints). Most of the time in my shift starting off I had no management or leadership to assist me with providing the best customer service and when I took the initiative to ask for coaching I was written up. No yelling, no cursing, just an unhappy customer with a language barrier and I wanted to have a better call. All and All these complaints that I've seen below are all correct and its very disgusting to know that people actually waste their money on these businesses. If you are a corporate client you will be lied to and refunded or receive a re delivery and if you are a consumer then they just treat you like crap. MATT MALONEY IS RUNNING A MODERN DAY SLAVE SHIP AND I'M NOT EVEN SURE HE KNOWS IT IS THE SICK PART

I ordered from a restaurant a few blocks away from me. The order had not come after over an hour although it was supposed to be deliver within 30-50 minutes. I contacted grub hub and they said their delivery person tried to deliver the order but could not. They had my correct address and my correct phone number. They never tried to contact me. They never rang the buzzer and NEVER tried to call me. They probably ate my food a=or tossed it somewhere! The restaurant TORIBEi said it was not their problem because they gave the order to the delivery person, so they could not reimburse me. Grubhud said they would refund me 50%! I NEVER got the food and I am supposed to pay 50% of the food I never gotten!?!? What a terrible customer service! I have never seen that before. Caviar would reimburse you no question asked! Shame on them! I should call the police it is stealing from people! What a shame! I am paying money for a meal I never got not for anything I did!

I was five minutes late for my order, so the guy drove away even though his text specified that I had an eight minute window before he would leave. I asked if the guy could bring the food after his next delivery. Grubhub refused and would not refund my money. I mean, for being 5 minutes late?!? I didn't even ask for a refund. I just wanted him to bring back my food. This company doesn't care about customers, and I hope it goes out of business.

My food was delivered over an hour late. This has happened 2 times in the last 3 weeks the last time I kept calling the customer service line because it seemed my order sat in the restaurant for a long time

Recently after checking my receipt it seemed that the charge for taxes was quite high. I went into my Grub-hub account to look at past orders and found that on every order the secretly doubled( or more) the Delivery Charge. If you go to your receipt where its says taxes and fee's click on the little icon at the end and you will see that they charge the local tax and then an additional fee which they call a "Service Fee" I contacted them and they admitted that they get the Delivery fee and the Service Fee and when I asked what was the Service they said the Delivery! THAT MEANS THEY HIDE THE FACT that they get a higher fee for the "Service Fee" than the "Delivery Fee" What it all boils down too is that they are not honest enough to tell you they are taking more than double the Delivery fee each time you use them... Looks like at the least they are sly crooks and at the worst they are FRAUDULENT. Check your past history look at what they charge for tax and then calculate your tax it will be far less than what they charged your card or PayPal. Call and ask why don't you just say what you take out of my pocket for delivering the food? Just take a look at my receipt shows delivery charge and service charge... what do yours say when you look? Did they triple the "Taxes" charge or does yours now say Service Fee after I filed a complaint? Be an intelligent consumer don't get ripped off!

I ordered from a restaurant through Grubhub. The price listed on Grubhub is more expensive than the menu price already and there are already delivery fees/service fees etc. so the default tipping (20%) means I need to pay double for the meal than I go to the restaurant. So I decided to only tip 5%. Then, the delivery takes 2 hours. Literally enough time for me to walk there and get the food back. Avoid Grubhub as it is really not worth it.

Seems every other time I try to use this stupid app it tells me all the restaurants are closed, really? Since when does Taco Bell close at 7pm EST?!? I don't know who wrote their app but they need to fire him along with the rest of their IT department as this app is costing them money. And when you add in that they raise the price of the food you order, charge for delivery and you have to tip driver, well I can get two meals for what one costs.

I've been using GrubHub for years. I never had an issue, until recently. I placed an order and it was incomplete. I tried to contact the restaurant and there was no answer. I called Grub Hub customer service and they offered to refund the food item. I was told that I should replace the order for the missing item, but I had to pay service fee, delivery fee and tip again. Grub Hub refused to refund those fees or contact the restaurant to attempt to replace missing item.

Alexandria VA - Placed an order of $100 for Bob Evans in Springfield VA with Grub Hub. I had people over - some wanted breakfast & some wanted lunch.
Watched the online map for driver to be near my home and went to the door to stand & watch for him to be on my street. Never saw him. Then online website showed he delivered order so I called Driver's number to ask what happened. He said he knocked & no one answered. (that's a lie since I was standing at the door). I asked where is the food, thinking he could still bring it to me. He hung up on me! When I called back he did not answer the phone.
So I called corporate customer service to complain - was told someone would call the driver as he should still have the food to deliver and I would get a call back. I never received a callback so I called customer service again later. This time I stayed on phone hold as didn't trust they would call me back. After waiting told the rep could not reach the driver.
I asked would someone report the driver for dishonesty as he either took my food or misdelivered but he's apparently unwilling to admit what he did.
I ended up having to order Dominos pizza for my guests just to get them fed quickly plus I'm out the $100 charged to me for the Grub Hub order.
What makes me most upset is that the driver got to keep the tip!
I went online tonight and deleted my credit card information on Grub Hub website. I have in past used Door Dash - always very pleased with service. From now on I'm staying with Door Dash - they may have less choices but their drivers are honest!