GrouponReviews 5,287

I came across this website to write a bad review for another bad hair website and wanted to add some of the fav websites I love. After reading all these bad reviews, I need to thank everyone because I learned a great deal. I'm sorry for those who experienced some bad moments, but it gives me great insight to be more careful in the future to fine prints or doing my research. To be honest, I love this website. Been using it for almost a year now (only restuarants though) and had no problems.
I also understand many of the reviewers are business owners and are stressed with all the added costs.

I did come across reading a really good idea where the consumers can have a choice to call the business directly and ask for the same discount. So say, for eg. I'm suppose to pay $10 to groupon and get a $20 certificate. The business owner can also give us the same deal. The owner will lose less since they don't need to shell out 50% of the $10 = $5 to groupon as advertising cost.

Just my second thought. Again, I really like using this website, whether I want to buy or not, just having to read all the new discounts everymorning, makes me happy. =)

As for consumers, please always read the fine prints! It really cuts down on some of the misunderstandings.

The restaurant honored my groupon, but groupon did not. I redeemed the groupon and the appointed time for a restaurant. The server tried to redeem the groupon from my phone, but it said it was already redeemed! It was $20 for $40. So, if it was already redeemed, I should just get the $40, right? WRONG! All I got was the purchase price back. It wasn't the restaurant's fault because they spent 15 mins at the table trying to redeem it. It was the faulty app groupon made that redeemed coupon 20 mins before I got to the restaurant. Groupon is all fun and savings before they mess up. Don't even try to deal with their customer service. If you spent hundreds on a groupon (like a Groupon Getaway), just go straight to you state's consumer protection agency. "Doesn't get any worse than this. Stay away!" It's just not worth the risk.

I ordered 3 clothing items at once from Ideeli, and they all arrived in one bulk shipment in perfect condition. Tracking of the package was from the exact date projected on the site. It took under a week to arrive, so I was quite impressed.

I just booked a 2-night stay at a London hotel (complete with daily breakfast and tickets to a nearby attraction) through Ideeli travel. I'm a little nervous about how the whole package will pan out, but I figured with such a seamless first experience, it was worth a shot.

I ordered something from Groupon on November 28th 2011. It was a "deal" for an electric car…a Christmas gift for my nephew who would be on my side of the country for only a week during the holiday…. And never got it on time… now janurary 24th 2012…still waiting for it. Actually. I'm not waiting for it anymore. They also made me pay fees that wasn't mention in the deal. I tried calling Groupon they would say they would try to contact the partner company and call me back in 2 to 3 days, they never do. I HAVE TO CALL Back weeks after week and re-explain the whole situation. And STILL they don't do anything about it. I e-mailed a bunch of times… no answers. Never an answer. So cleary they don't give a S$%t about their customers satisfaction. So really Groupon is a Scam. Also when they say they give you 10$ credit if you refer a new customer… they don't. I reffered 2 new ones and had to call them so claim it and they would say…"oh sorry mam, you will see your credit in your account in the next few days" …and never got it. I gave up. Over a month of fighting with them to have my money back. I guess they won. But they lost a customer and i tell EVERYONE i can about how Groupon is a scam.

I have mixed reviews. At first I bought a few item and I loved them. Then I had to return some items and I realized what a nightmare it is. I shipped all the items I was returning in one box. It was the same way I had received them. I followed the return procedure as directed. Then I got an email that only indicated two of the items i sent back were returned. The other two items that were in SAME box were not listed as returned. I sent an email right away asking what happened to the other items and received what appeared to be an automated response about when i would receive my credit. I could not find a customer service number to contact anyone and am very frustrated right now. If this isn't resolved I will NEVER shop there again. I have never had this type of problem shopping online.

I thought I was placing an order in order to use a $58 credit that I had available. I even got an order number. When I went to check the website for order delivery information it showed that my order did not go through and I had a balance of $58. It showed me my order and asked if I wanted to reorder. Of course I said yes, because I wanted to use my credit. The website then asked for my credit card info. I thought to myself why when I have more than enough credit to cover the order in full. I decided to "speak" to a representative. I spoke to Esther. The entire "conversation" was confusing. Esther didn't know if she was coming or going. She gave me so much misinformation and blamed it on the computer system. She asked if she could call and I said yes. Over the phone she told me that according to Ideeli's policy I must give credit card information even if I had sufficient credit. I informed Esther that I did not trust Ideeli's system enough to given my credit card info because I might get charged and Ideeli may issue me another unusable credit. She tried to understand my misgivings with Ideeli's system but reiterated the policy. I asked why I just couldn't order the merchandise with her on the phone using my available credit and she stated she could not do that and I must give my credit card info. I refused to do that and she stated there was nothing she could do for me. She wouldn't get anyone else on the phone because no one could do anything for me. So, even though I already took a $10 hit on the shipping the entire amount is now a bust because Ideeli will not allow me to order merchandise without using a credit card! What a shame! Ideeli should be very ashamed of their policy. I would understand if I owed a balance, but that was not the case. I will have to agree with order negative reviews. I am happy that some people are comfortable inputting their credit card info. That is not a chance I am willing to make with a company that refuses to work with me. I have learned my lesson and will ensure that all the women I know, which are a lot because I am a nurse at a major teaching hospital, know not to shop with Ideeli unless they are willing to risk losing all their money.

Ok, I have been a customer for a very long time and have purchassed MANY items, 3-4x they have canceled my order because item unavailable and many times they have shipped me WRONG item for a very coveted purchase but now after being a LOYAL customer for over 3 years they omitted an item from my shipment, on a purchsse of 4 items and have not refunded me as promised in many documented e-mails. They are unavailable by phone, ALL calls go straight to voicemail and have not responded to 4th email when resoultion by date certain passed. HORRIBLE customer service, had to contact credit card company for charge back.

This is my 3rd Order with ideeli... I love the idea of membership discounted shopping sites. The product and pricing that they offer is amazing, but compared to there competitors GILT and Rue LaLa they've got a lot to learn about customer service. I know that the only way most of these sites are able to offer such a deep discount is by cutting overhead, but when you'er frustrated the last thing you want to do is speak with someone via a chat, or email! It may be antiquated but having a customer service phone number would probably add half a star to your rating.
It also would hurt if the service reps that you did speak with via chat / email were empathetic to your issues. No once during my 15min chat did my rep take ownership for their substandard service... Unfortunately this will be my last order from this site... GILT & Rue La La have me for LIFE!

I've ordered a couple items from here and it is the WORST customer service when dealing with credits and returns. I had exchanged emails with them regarding a small credit and they kept messing it up even after saying they were going to fix it. Because I recently had a credit I decided to use it (I wish I just bought something for the same price of my credit and not more).
I decided to return the items (I wish I didnt have to do this) and went to their site to let them know I was wanting to return them.
They make it a really miserable experience by charging you for return shipping.
I figured I didnt want to pay for the return shipping since I already paid 9.95 to ship it to begin with. I clicked "credit" instead of "return" and saw that some was going to credit (from the previous credit) and the rest to refund. WHY?
So I just emailed to put it all on credit. But actually, after reading these reviews I want my money back.
I havent heard back yet, since I just emailed today-but honestly it isnt worth the hassle. I just want my money back and will be happy doing my shopping at the other sites I have had easier experiences with. I have purchased from Ruelala and it is WAY more professional, and helpful. I dont want to pay for shipping if many other sites offer it at no cost, low cost, or is hassle free.

I can only agree with just about everything everyone is saying here. WORST CUSTOMER SERVICE ERROR. I currently live in Denmark and had to come home for a family emergency and had a package from ideeli at home waiting for my dad to ship for me home to Copenhagen good thing he hadn't as it would have been a waste of his time and mine. These jokers first of marked on their site that both of my items were shipped as I ordered two of the same item so when I opened my package and saw only one was in there I was pissed to say the least. Why didn't the bother to send me an email or even mark on their site I only got one? Then to make things worse they tried to pull a bait and switch on me sending the mini back up I luv battery and not the large I ordered. Really like I wouldn't notice? It doesn't even work for my iPad and to boot it was a cheaper item. Not a happy camper. So I tried to call no phone number listed more red flags. Then I get someone on iChat who was no help. Offered me store credit I said um no as I will never use you again and I want a full refund. He said ok but I had to send the item back which also came in a damaged box btw. I said sure but I wanted the item I never got credited now and said no, other item had to be returned first. That makes no sense I never got the item so give me my money back. I got the return label on the product I did get and I will return but these jokers labeled it as the product I should have gotten and not what I actually got. To make matters worse the only reason I, placed the order was because I got an an email saying that my wait list was over and item became available when it apparently never was. So sure you want my money and don't want to give me the product nice sceme you have going. Off to the media and better business bureau I go stopping at some friends along the way to stop even looking at their site. Oh and ps I got a number that no one bothers to answer lovely.

I am extremely happy with my first purchase and surprised to see so many irate customers in these reviews. I got a gorgeous L. A.M. B. wallet for $59.99 which I had seen at Nordstroms Rack for $100. Yes, the shipping seemed a little expensive BUT even with the shipping I was still getting something I wanted for cheaper than I could get it anywhere else!

Shipping took about a week with great communication during that time about the processing and shipping and tracking info for my order. When the box arrived, my item was well-packed with some bubble packing and pretty red tissue paper. What a nice touch!

The wallet itself was pristine, and I am so glad to share this site with everyone who compliments me on my new wallet.

Plus, I got a $25 credit since a friend ended up ordering something after I referred her to the site. So far, I have had a great experience with this company and think fashionistas looking for a bargain should give it a try for themselves as I am surprised by the experiences posted here... hopefully for every negative nancy writing a review there are 10 content customers (who are keeping this great website to themselves) because I love ideeli.com and want it to stick around!

Groupon is another company that takes your money and could not care less if you get your product or in my case not, they will not help return phone calls when you do get to speak to someone they are rude and could not careless. They want you to deal with the company in my case is Car Audio Service to resolve but they do not reply to any contact whatsoever so back to Groupon who guess what asks me to contact Car Audio Services again. THIS IS THE WORSE COMPANY I HAVE EVER DEALT WITH. STAY AWAY UNLESS YOU LIKE STRESS.

After running a misleading deal for Harlem Globetrotters tickets I asked them to abide by their "Groupon Promise" which at that time simply stated: "If you ever feel like Groupon let you down, give us a call and we'll return your purchase – simple as that." When I asked for my money back, they argued that there are blogs and other resources that explain what their promise REALLY means. This was less than a month ago.

NOW THERE PROMISE READS: "We're confident in the businesses we feature on Groupon and back them with the Groupon Promise. If the experience using your Groupon ever lets you down, we'll make it right or return your purchase. Simple as that.
If you'd like to return a purchase for any other reason, our Customer Support team will work with you to help make it right. Contact us."

WOW, There must have been alot of people who were mislead by their wording for them to change their promise... Groupon stood their ground and WOULD NOT refund my money. I had to file a dispute with my CC Company after which Grouon folded like a tent. They are great until you have a problem.

I am actually pretty surprised at the number of negative reviews of the site... I use ideeli quite religiously, and have had some issuesbut nothing that wasn't easily resolved after a quick online chat with one of the customer representatives. Of course I can't speak for anyone else, but the service provided by the website in my experience has been above and beyond. I love that you only pay once for shipping no matter how many times you check out during the day. And that you can edit your purchase upto an hour and half after making it. The time frame for returns could be slightly more lenient, but it shouldn't be a problem, as long as you can make a decision whether you want it within the first few days of having it. I have not had issues with not being refunded my money when I have made returns, and they always send confirmation emails to notify that they've received the shipment. Moreover since its a ups label, you can track the package until it arrives at the ideeli warehouse. As to ideeli running out of stock, this has happened to me once or twice, but I've never been charged for any item they could not ship to me, and have always received a 25 dollar store credit, which I find makes up for the inconvenience. All in all, I recommend ideeli to all my friends--its a great, simple way to find bargain pieces that are unique.