GrouponReviews 5,287

I live in NJ. NJ does not charge tax on clothes. I purchased clothes from ideeli, shipping to NJ. No taxes should be charged. I was charged for taxes. I had "live chat" conversation with a customer service rep. First, she just said they charge taxes in NJ. Um, well, that's not OK. When i persisted and asked why, she had no explanation, but offered me a $10 credit to shut me up. All good and well, i'll take the $10 credit, but why are you charging me tax on exempt items and are you going to continue to charge taxes, particularly when i go to redeem my credit? Her answer was to ignore my first question and pretty much confirm that they will continue to charge taxes on clothes to NJ shoppers, including myself. She told me my only recourse was to basically complain every time it happens. At least, she was honest. Sure enough, when i went to redeem my credits, i was charged taxes. I will now go to complain.

Moral of the story: if you live in a state that does not charge taxes or does not charge taxes on particular items and you make a purchase at ideeli, pay attention to your invoice to see if you were charge taxes. If you were charged taxes, complain until they give you a credit. Otherwise, you can wait until down the line there is a class action lawsuit and get some minute fraction of a huge settlement. #shrug

I put myself on a waiting list for a dress and they emailed me to tell me that they have it back in stock. I placed the order right away along with some other items. Well everything shipped but the dress. I was planning to wear this dress for New Years Eve and I placed the order on Dec 6th.

A week later I contacted them they said that they were waiting for the vendor to ship them the dress. Why would you sell a dress that you don't have in stock? And why would you email me to tell me that you do have it in stock.

I checked again 2 weeks later and they told me that they aren't shipping the dress because it didn't pass quality inspection. They were apologetic and gave me a $25 credit.

The $10 shipping is pretty steep. I don't know why they ship it to the post office and then have them deliver it to me.

I probably would use them again but only if I see something I really like.

I tried to make a purchase using a 15% off offer. When I made the purchase, the percentage didn't come off my order. I tried to get someone at ideeli to fix it. Nobody seemed to read my emails. They cancelled the order. I've been going back and forth. As of today, a supervisor told me the best they would do is give me $15 off. Although I have the transcripts of the whole thing, and it was ideeli's fault that my percentage never came off, they will not honor their initial offer. This has been going on for weeks. The way they didn't handle this sucks! I would advise others to find other places to shop.

Ideeli sold me a voucher for custom artwork that did not work and they are refusing to refund me. "You have requested for a refund yesterday, December 28,2011. Unfortunately, our accounting team refused to honor the request. As per their advise, you have the entire year to use the voucher but only decided to use recently. We will contact canvaspress.com for you and arrange a week or two extension for you voucher but a refund will no longer be an option." DID THEY NOT UNDERSTAND THAT AN EXTRA 2 WEEKS MEANS NOTHING IF THE VOUCHER DOESN'T WORK! Nothing but the run-around from their inept customer service department...

I purchased a Groupon gift certificate on 12/8/2011 for a Christmas gift. I was told that it was shipped 12/9 by UPS. I have never received the gift certificate and didn't have a Christmas gift for my daughter's boyfriend. I have spent hours on the phone with Groupon and they can't tell me where the GC is. They use a 3rd party to process the GC and have no tracking system. They have still not resolved the issue or replaced the GC. Their customer service stinks. I will never deal with this company again. They are totally inept.

I am long-time Ideeli shopper who is about to throw in the towel. This time last year, the monthly red sales were the highlight of my weekend; I looked forward to them during the week and spent a ton of money every time they rolled around. The first few purchases went incredibly smoothly and I was very pleased with the site. The problems started happening about 8 months ago. I purchased a beautiful Calvin Klein suit that was covered in small dirt spots upon receipt; it appeared to have been dropped into mud and not cleaned. I bought another suit at an amazing discount that I was very excited to wear. When I received the suit, it was not anything like what was pictured. I emailed customer service (who always has responded to my inquiries without problem) and was sent a return label and told that I would either be sent the suit I purchased if it was in stock or given a refund. I was disappointed when my money was refunded, but I completely understand some small mishaps (not as many I have now experienced) and limited quantities on sample sale sites. To my chagrin, the exact same suit was then offered on the next red sale after I was told it was no longer in stock.

On top of these, I bought a pair of jeans and received the wrong size, bought two Sue Wong dresses that turned out not to be Sue Wong at all, but the value brand of her line, Studio SW, bought two of the exact same Jessica Simpson dresses and was sent the exact same wrong one with both purchases, and received two dresses with defective zippers.

Though all of these are disappointing, I can expect some disappointment when you can get things like Jessica Simpson dresses for $8-20. But when you add to these disappointments an increasing stock of decreasing clothing quality plus much higher prices, the incentive to shop on Ideeli is diminishing. Ideeli used to have tons of dresses with MSRPs between $130-170 on sale for as cheap as $6. Now, more often than not you see dresses priced between $60-$80 for $25-35 on the red sales and think fast sales. The quality of the clothes on Ideeli is way down, yet the price is up. However, other sites offer better quality clothes at much greater discounts weekly without the need to pay $80 a year.

I really enjoyed shopping on Ideeli and would love to see it return to its former glory. It used to be a wonderful site, but now it just brings along disappointment. Furthermore, if a customer service rep replies to this, instead of just telling me that you are sorry about my disappointment, please do something to fix it because Ideeli used to be my go-to site and I would like it to be again.

My niece saw boots that she absolutely loved Ideeli.com. They were labeled as Matisse Becky boots in black. I decided that I was going to buy them for her for Christmas. I had plenty of time. However when the boots arrived on the December 17th they were not the boots I had ordered from the photo on the site. Having no customer service number to call I had to contact them via chat. The first person I was chatting with could not answer my questions and blamed the vendor for putting the wrong boots in the box. I tried to tell her that my internet research showed that the boot I ordered was indeed called the Matisse Becky boot that their site posted the wrong photo, resulting in me buying a mislabeled product and not having a gift for my niece. She would not give me a number to call or transfer me to a supervisor and proceeded to 'disconnect' when I asked her what was the real name of the boot in the picture they posted. At this point I am fuming. I reconnect to a different chat and explain the issue all over again. She apologized for the 'inconvenience' and said she sees a return label was already issued. Yet still could not direct me to anyone who knows what boot they took a picture of. Thanks ideeli for taking my money, mislabeling a product, leaving me with no gift for my niece and no answer to my question.

Know what would make the company Ideeli great? If they'd live up to their promises of packages getting to you in time for the holidays as they had promised on their website & some decent customer service. Ordering on 12/14 & not getting deliveries when promised is considered false advertising. Unhelpful "chat" customer service telling you that this is all in the hands of the US Postal Service when order was shipped UPS doesnt help; in addition to customer service consisting of only being able to leave a message on voicemail promising a call back by the end of the day & then not getting a call back either. Not Good Policy. Now I'm out FOUR gifts for 4 people... Thanks Ideeli! Happy Holidays!

This site is absolutely unprofessional and disappointing. Their delivery is a joke. What is that bs they are doing with transfering packages from UPS to USPS. If I wanted a $#*!ty USPS delivery I would not pay a whopping $10 for it. My package was scheduled to arrive on Dec 15th, sure enough it got transfered to my local post office. Christmas and Hannukah are here and I have no package. Is it lost, stolen, never sent? Who knows! The live chat people over on ideeli don't know anything and can't locate my package! What did I pay $10 delivery charge for? So it can get lost? On the holidays no less? And it's not the first time either. Ideeli either needs to change the way they do business/delivery or they will be fast out of business! By the way, I live in NYC, there is no reason a packge should take two weeks to get delivered after being sent!

Hi, sorry my Englis writing is not that good but i will try to explain to you what happend.
I order jeans as a christmas present for my husband, I recive them yesterday 12/20 they send me wrong size, I try to call them but you get only answering mashine, and you don't have option to wait on a line? I left 2 massage at@ 6; 30 and 7; 30 and of course nobody did'n call me back, I try this morning too same thing, since I am more comfotable to talk english than write i try to get somebody on a phone. So my other optin was to try to live chat and I got Robert on chat, so i ask him to call me witch he did.He exsplain that chats are priority? And he told me that i need to leave a message to get sombody to call me,? I told him that i left 2, but his answer was that they are close a that time, OK i said but whay u didnt call me this morning, and of course no answer. So on the end it was their mistake to send me wrong size, BUT they can't do anything, just send me return labels and $ 25 gift card. So 3-4 days before chrisymas because their mistake i am without gift and they can't send me overnite new jeans. This was my first and last order with them, this days you have so many diferent sites with big discounts. Very bad exspirience.

This shopping venue is very so-so at best.

It has a nice selection and at fairly good prices, and so I find myself looking at the selection frequently, and yet I rarely purchase. Why? Because shipping is $10 and takes a month or longer.

Since shipping is so expensive, I'll find a product for a good price but then think "oh yeah, add $10, and the price is no longer so great..." And then the fact that the shipping is so unreliable and takes so long, you can never really shop for a specific occasion, like a party, because you can't count on the dress arriving on time.

Not only that, but always check for the item, particularly the home good items, on other sites first. I frequently find them offered on amazon.com also, by doing a simple search on froogle.com (a shopping comparison search engine) and find the product offered for roughly the same price. And of course then I have better shipping options.

I'm going to go ahead and echo the remarks about the customer service being absolutely awful at ideeli. If you choose to shop there, you are taking a big risk. It's great if everything with your order goes fine, but if something goes wrong, be prepared for a giant nightmare.

I have had to return half of the items that ideeli has sent me because I am continuously sent the wrong items. In fact, I have actually been sent the EXACT SAME wrong item TWICE. Ideeli will try to charge you for shipping for their error, and they will try to only give you store credit. When it's the company that makes the error, you'd imagine they'd be bending over backwards to apologize and keep you as their customer. NOT SO with ideeli.

For me, it's gotten to the point where it's just not worth the risk anymore. There are plenty of other websites just like this one that I can use and I don't have to worry about getting screwed over yet again. And, as an additional bonus, I will actually get the items I ordered!

DON'T TAKE THE RISK. IT IS NOT WORTH IT.

Ideeli has poor customer service. They lost my package that was a holiday gift, and instead of sending me a new one, they told me it would take 8 business days until they could even begin issuing a refund. What's the point of a holiday gift if it comes after the holidays? They sent my package surepost, which gives you absolutely no way of tracking it and I had to be the one trying to track it down. You would think they would be more considerate of the fact that it's a holiday gift and at least issue an instant refund so I could get a gift somewhere else. Also, it's a little ridiculous to spend 10 dollars on shipping for a method which doesn't allow you to track it.

Hi,

Writing here hoping that SOMEONE (hopefully YOU, Jason F!) will finally answer me. I have been trying to get in contact with someone from Ideeli.com for the past week to no avail. Over 10 Voice Messages on their Customer Service hotline, several emails to Support, and 5 "live-chat" conversations. My shipment was sent to the wrong address (Ideeli's fault, not my own, as I had the correct address on my account), and then returned to Ideeli's port at 300 Nixon Lane in Edison, NJ. No one via "Live Chat" will reship my order or issue me a refund, but they promise that someone will "call me right away" (which of course, 7 days later, still has not happened). These were CHRISTMAS GIFTS that I needed to receive by 12/21, They have been sitting at 330 Nixon Lane for a week now, and I will not receive them by 12/21 unless they are RUSH SHIPPED. If I cannot receive them by 12/21, I want a full refund (NOT a credit), as this is Ideeli's mistake. I also am disgusted by the lack of customer service, and I am about to report this business to the BBB. There is no reason your customers should not be answered, or have to spend this much of their time trying to get a hold of someone from your company. Completely unacceptable.

Jason Faria - if you are truly the Sr. Manager of Customer Service, can you PLEASE help me? I can send you a private message with my order/tracking information.

I am running out of patience.

-Lauren

My first shopping experience went well (bridesmaid dress), my second shopping experience was ok (decent cocktail dress that was not nearly as cute in person), and my third shopping experience (2 shirts, 1 necklace) was a disaster. It looked like cheap $#*! that was made in a sweat shop. One of the shirts had crooked stitching. And to say it was a $100 shirt on sale for $20 was bull$#*! because truly it was a $3 shirt sold for $20. I feel like such a sucker. I contacted customer service 1 week ago and no one has responded even though their website promises an answer in 24 hours. I'm done with ideeli and moving on to Gilt and Rue La La.