GrouponReviews 5,287

I am a big time online shopper. I can tell i've shopped almost all major online clothing companies for last 10 years. Ideeli website is the best clothing store you can imagine. The customer service is also very good. First i thought chatting customer service was a little lame but actually it works better than phone. The reps know what they are doing. Email replied within same day. I stop shopping nordstrom or macys or bloomingdales. I saw a number of bad reviews and i decided to write a real review for ideeli.com. When you order online you have to know very well about your body since you buy items without trying them. You have to be savvy to be a successful online shopper. I've order items from ideeli at least 3 times per month. I never disappointed with my purchase. Yes shipping is sometimes very slow but the price incredibly inexpensive for the brand names! If you need awesome dress for $50, you should be patient.it is worth it. If you are looking for a gorgeous dress and cheap and it should be delivered fast? Come on! Then go to neiman marcus and spend $300 for the dress you could get at ideeli for $50.

So i ordered a pair of swarvowski zirconia earrings from their "goods" section on Jan. 28th for $20. After deal ended, they were guaranteed to ship within 7-10 days. Good. In time for Valentines day right? Wrong. Its now Feb. 17th. Still no earrings. After 3rd time calling and them telling me "if its not there by the end of the day call us tomorrow". So finally i said enough, i want my money back. The women gave me a full refund to my acct, credited me $20 in "groupon bucks' and told me the earrings were on them. Whenever they decided to actually arrive. Let me just say --->EVERY PERSON I DEALT WITH AT GROUPON was extremely polite and accommodating. I never got a stitch of impatience or attitude with them. They are very pleasant to deal with their customer service is AWESOME. I know it is the merchants fault for the shipping problem. This women went to every extent to explain why it happened and must of apoligized ******* times. SUPER NICE! Thanks groupon... i WILL be dealing with you again!

When you have given your email address to Groupon, you never get it back, every time i try to unsubscribe from the Groupon "deals from my city" newsletter, i get that+ a few other newsletters, from other cities, not even close to my home. Also from Groupon premium, and Groupon travel.

I wrote an post about this (in Swedish) http://fredriknas.se/groupon-spam-i-kubik/ and Groupon even tried to explain, how it might be a mistake on my part, signing up with several email addresses, or even selecting several cities when asking for deals. This is total BS, if i used different email addresses i would most likely not get all "deals and offers" to the first address? And why would i ask to get deals from cities 2000 miles away?!

Groupon is just pure spam and crap.

I wouldn't count on them at all. I purchased an item 29 of Jan, and I supposed to receive it at 3 of Feb. I bought it as a Valentine's day gift. Today is 13 of Feb and I still didn't receive it. I communicated with them three times. First time, they promised that I will receive it soon. Second time, they said they don't know where is my package. After all, they send me an email with this respond
"We have notified the shipping company and they will be starting an investigation into the issue within 24 hours. Their investigation should be resolved within 8 business days and they may contact you via phone during that time."!
Tomorrow is Valentine's day and they want to investigate and resolve the problem within 8 days! So I should tell to my boyfriend that he will receive his Valentine's day gift within 8 days! This is unacceptable for the online purchase site, which their commitment to on time shipping is the first rule to be successful.

Right, I almost got hooked up with groupon as the deals look so lucrative that you find hard to resist yourself from getting. I bought voucher of £18 to spend on ladies handbag costing £70 from a website. ( i can't even remember the website $#*!!). Eventually after long wait i received it and it looked so cheap and fake that It was like something you would rather give for charity rather than keeping at home.
I didn't know groupon get 50% share of total price of whatever we pay. I see that fact that why the deal look cool. FAKE, CHEAP and RIP OFF! I will never turn around to that site and am going to delete the app from my iPhone.

It was great to browse the website after receiving emails about their "sales." A lot of the clothing seemed a little expensive when you consider that a lot of it is not returnable, despite not being able to try it on. Then there was an offer for a two-month membership in a wine club, that would yield 6 bottles of wine for $79, so I decided to try it. Turned out, that club didn't deliver to MA, where I live. I contacted them and they said I needed to get the refund from Ideeli.
Upon my first request, about two months ago, I got an apology and a promise of a refund within 5 days. No refund was ever posted to my account. I have wasted much precious time sending more messages to their customer service, including two "live chats," with no result. The last "chat" received a response that I would be contacted again within 24 hours, only that was over a week ago.

No company should be allowed to (1) misrepresent an item as for sale if one cannot receive it in the state from which it is ordered. The original ad should have listed the states where the company will deliver, and (2) ignore a reasonable request for a refund. It's not that I didn't like the wine, it's that I never received any! I wouldn't buy anything from this company!

I ordered a T. Hillfiger down coat using the web sites size chart. The coat arrived and was too tight. There is no telephone number customer service and attempts to communicate with live chat rep. "Angie" only confused the issue. So, unless someone checks this message, I'm stuck with an unwearable coat and I'm not happy.

Ther chat representative wanted me

I used the web site to find out what sizeIcoat should order, and of course I am between and medium & large, but usually fix a small.
The coat is tootight, thwe chat specialist u. Em

Not a fan whatsoever. They aren't going to make it. I've had a few good deals. Mostly on cheap food places. I have discovered their hotel deals are horrible. Asked for a refund today on one and I got the "we don't give refunds unless there is an irreconcilable issue". My fault. I didn't read the reviews of the hotel up front. Since I purchased I have. And I would rather spend my $90 elsewhere. Haven't stayed. Haven't exercised by groupon. Just simply want a refund.

Furthermore, I don't get why a business would want to put deals on here. Especially food, Nordstroms... and many others. They are great deals for the consumer and horrible deals for the businesses. I bet we never see the likes of a nordstrom on here again. I actually made money off that groupon. Bought stuff, didn't fit, returned it and then Nordstrom didn't know their what to do when you returned a Groupon.

I've had a rather healthy credit on my account on Groupon and was waiting for a deal or something I liked I could purchase with it. Unfortunately I did not realize that the credit has expired and I have lost my money!
Groupon did not send me a reminder advising that the expiry date is approaching and If I don't want to lose the money I should purchase something, nor did they offer the credit it back to my account after I have complaint!
They were happy to take my money but did not care whether I have received the service I have paid for. Will never, ever use that site again and I will warn whoever I can to stay away from Groupon! What a rip-off!

Groupon USA = Horrendous service. BIG PONZI SCHEME! IRS, Better business bureau why aren't you going after this company?
Customer service phone number goes straight to voicemail. They never get back to you unless they lie.
Gives confirmation to the dates and then one week later doesn't recall giving any confirmation. For all the trouble, they only offer 100% refund. What about my cancellation fees for flights Who is going to pay for that?
People and businesses. Don't even bother with this company. The CEO is also a joke. Never answers question. Leave them alone and they'll eventually self implode.

SO FAR THE "BIGGEST SCAM" I HAVE EVER EXPERIENCE. They charge u a feed to be a "FIRST ROW" custumer so u can have access to the sales 1 hour earlier than other people, well happens that as soon as the sale start the website dropdown and send u an error saying that the website is busy, try again later, meanwhile that item u have been waiting on is gone because they overload the site with custumers their network can't handle, over 4 millions to be exactly, but theres no such capacity for that amount, that why the website drops all the time as soon as the sales start. Then if u try to complaint with a customer rep they would tell u that is not their fault and theres nothing they can do for u. ARE U KIDDING ME? So is my fault the u have more custumerst on ur website than the network can actually handle just to charge a feed? Thats BS. Horrible customer service, and horrible buying experience. I do not recomend this website!

I've been a member of this site for over 2 years now and have spent thousands of dollars, but no more. I will never make another purchase at this site. In the beginning I liked the prices and choices, but now after receiving crappy quality clothing marked as brand names and horrible customer service, I am done with this site! I bought a pair of Amrita Singh earrings for my sister for Christmas, they fell apart as she opened the package. So embarrassing! I bought a dress to wear at a wedding in one occasion, as I sitting down at the table I could hear the material ripping, again very embarrassing. I was sent the wrong size in one occasion, and turns out I have to pay for shipping when it's their fault. Then, I've had at least two friends who have purchased from the site and I was given the credit to then have the credit taken away from me because of "fraud suspicion". I've had two orders canceled where I attempted to use the credits. But if I put in a new order without using the credit, it is surprisingly not fraud. Unbelievable! I'm so sick of this company, and its horrible merchandise and customer service!

I ordered 5 Tart Inifinity Maxi dresses in black for my bridesmaids from ideeli.com. When they arrived the one medium sized dress was the exact dress I ordered, the other 4 (size small for all of them) were knee length versions of the dress. I attempted to email and live chat with ideeli.com and couldn't get a response. Upon further research I found a phone number and finally got an answer after two phone calls - they sold out of the maxi length and found it an okay substitution to send me these knee length dresses instead. I had no prior warning or notification. The person I spoke with made it sound like he was doing me a favor by providing free return shipping on the items he sent me that were wrong and coudln't understand why it was an issue. I would absolutely NEVER shop with ideeli again and would highly recommend anyone considering it to ponder if they care if they get the exact product they ordered or something ideeli independently deems an okay "substitution".

It`s a scam!
I was hunting down a handbag I wanted, but it was always sold out.
I bought 1st row membership.
Page says:"sale starts in 4 minutes"
If you push on " add to bag" button
It says:" we just ran out of this item"
But sale did not even start yet

BEWARE! Some of the items on those sales are don`t exist. I guess they are trying to attract more customers this way.

I`ve joined the wait list on some of the items. Since my membership fee is non-refundable, I`ll try to buy them anyway next time. Will be back with update.