GrouponReviews 5,287

I think they have a great website, and the customer service is stellar. I recently had a TERRIBLE experience with a deal they offered through another website (see my review about 38dollarglasses.com). Groupon was not at fault, but they did what they could to rectify the poor service from the other company. Honestly, Groupon didn't owe me anything, but they still took care of me. I couldn't be happier with how Groupon handled the situation.

I also don't think this is a scam but I just have had much better experiences with so many other sites online. I signed up for the site but I don't really like it because they push too hard to make you spend money and I just unsubscribed from all the emails. I found myself spending too much money on things that I might not even use down the road. I just didn't feel right about the doing that. So overall I'm sure it's a good site for other people but not really for me. And especially with all of their accounting practices and from what I heard about how they treat business owners just to make money. It just doesn't feel like a good company or a good website.

Ideeli has the worst customer service reps.
I wanted to return 2 boots that I bought because they were defected.
So I used the chatting service to see if I can return them and they said yes. The only thing is that, they sent me a UPS lable that said 2 lbs for 2 boots. UPS said that the box weight exceeds the amount on the return label. So I chatted with the customer service rep who was so rude. He or she was like No way our return label should work bla bla bla.
Then they said we will escalate this matter and left the chat.
I was pretty upset. I chatted with another customer rep who did the same thing. I was not getting the help I needed. Basically they didn't want to print out the correct label for me so I can return it.
Worst customer service ever compare to Haute look, gilt and Ruelala.

I have used groupon.com many times and everytime I have been satisfied with my deals. They update their deals pretty frequently and I can almost always find a good deal for my family. I have never had a problem with any of the vouchers I have bought. I have the app on my phone and it notifies me whenever their is a good deal that matches my interests. I would recommend this site to anyone looking to save some money but still have a great time.

I've ordered several items and quite a few restaurant coupons. I've had no problems with the restaurant Groupons, but a few issues with purchases & quality. One purchase never arrived, even though it was supposedly shipped - but customer service was very helpful and a refund was issued immediately. My main problem is their return policy. I didn't realize it until I was going to return a sheet set (after the first washing the pillow cases are pilling so badly they feel scratchy on my skin), but you have two weeks to return an item, unused in it's original packaging. How are you supposed to know if a product stands up through washing unless you use it? I won't purchase an item like that in the future.

Used it for local restraunts and started purchasing goods from there as well. One of my last purchase was the infrared ear thermometer. It was shipped out and somehow delivery on the website was marked "delivered", but the package never even arrived. I called the post office and all they know is that it supposedly is delivered and told me to call groupon. There is no number for customer service? Also emailed the "contact us" section twice and have not heard back even though they send you automatic email stating they will reply within 24hrs. I am disappointed in the lack of customer service, I feel like I am dealing with Comcast. I will stick to E-bay and Amazon where customer service is always on top of things.

I give a 1 out of 10 for groupon integrity because they are after how to take money of your account regardless of the integrity of their process. Once the money is taken from your credit card any inconvenience you face is NOT Groupon's problem. The back-end programming should guarantee the process to be completed flawlessly i. E. the Transaction of the payment should NOT be completed until the account creation, email verification is completed without an error, better error handling process should be in place to ensure that the account is successfully created and verified before the payment is processed to avoid any errors on the user end. Right after what I noticed with my account, I deleted my groupon account and uninstalled the groupon app from his phone and WE will NOT use groupon ever again. I also wants this email to be passed on to your Big shot corporate Idiots and your developers.
Thank you being in rush to take our money and Horrible service: I tried to resolve the issue through email and phone but all I heard was NONSENSE.

What a mess. I'm waiting for a prepaid return label and a full credit to my credit card and then I will cut off all association with this company.

I ordered a quilt and shams - $175 purchase. Waited and waited for the shipment information and finally got an apology email that the item was unavailable. Assured me I had not been billed and gave me a $10 credit for shipping on my next order.

Then, got an email that the item I had ordered had become available and that I could place another order, which I did.

Waited and waited for delivery information. Finally got that email and saw the charge come through on my credit card. Checked the tracking detail and saw a message that shipments had been delayed due to the situation in Boston (the marathon bombing). Waited for more information.

Finally got a package in my mailbox in a plastic mailer. NOT a king size quilt and shams. Instead a "table runner" in an altogether different pattern even.

I have just spent e chat time with Marie Rose who disconnected me after I expressed that I was going to post on YELP. This site is even better than that.

Her position is that she will not refund my charge card, even though she tells me the item is sold out and never could have been delivered, until I return the item I never ordered - probably worth 20 bucks at most. I have still not received the email with the prepaid shipping label so I can send you your precious little scrap of fabric and get the $175 charge reversed.

This has been a sloppy transaction with crappy service all the way from the beginning to the hopefully soon end.

I have been using this site for almost two years and have placed many, many orders. I have had all good experiences. I have returned many items as well and never had a problem getting a full refund. You have to be careful placing orders, because some items are not returnable. There are the two things that annoy me about the site. The high shipping charges and the fact that they have certain things you cannot return. If something does not fit you, you have no need for it at all and it is a total waste of money. And certain things, like bathing suits, you really need to try on to see if you like. Regardless, I love the site and will just never order bathing suits or nonreturnable items. Great deals.

I wouldnt recommend this site for the simple fact that when you purchase an item, the order will be processed, you will see the money come out of your account, yet they may not ship your item in a timely manner and they will suddenly charge your account (possibly TWICE) when the item ships. In my case, I purchased an item in March, it is now April 27 and I just now saw that the money was being taken out of my account for this purchase. Fortunately for me I had enough money in my account but I would much rather have the money come out of my account WHEN i make the purchase, and then have my item shipped, rather than have my account billed whenever they choose to ship the item. The deals on this site really arent anything to write home about so this will be my last time doing business with them. Oh well.

As a merchant just trying to buy some risk -free advertising (traditional ad space is so expensive nowadays, and there's no guarantee your company will get one call out of it), we tried groupon. They said it would take 6 weeks for our deal to go up, but it took 14 weeks instead. Even though we gave them all the correct information from day one, they still posted our ad with the wrong address, phone number, and a poorly written description of our services. I reviewed everything before they were supposed to post it and did not approve anything, called and emailed the changes, but they posted it wrong anyway. Had to call twice more to get the right changes. Every time I needed something fixed or a question about our merchant account, I would speak to a different person. Everyone in the call center sounded way too young and never knew what was going on with your account. Seemed like it was run by high school students. Actually, high school students probably could do a much better job.
Bottom line, extremely unprofessional, unreliable company with no inner communication whatsoever. Don't give these people your business.

I bought a Groupon for Fuel Vegetarian. I was unable to get through to the restaurant to make the reservation required. I left a message on their phone and also sent an e-mail. I did not hear anything back from the restaurant. I thought perhaps they didn't confirm reservations. My friend - who drove over 2 hours for a special birthday meal - and I went to Fuel Vegetarian. They were closed. I've been trying to find a way to ask for my money back from Groupon, but can't find any way to communicate with them. Maybe they will see this. If so, I want my ten dollars back! The Groupon expires May 1st and my friend and I won't be wasting gas money going there again.

Bougt a $219 Groupon for a limo service and followed instrucitons to submit limo reservation request. No response from limo company for 11 days (despite 2 emails & 3 voicemails). Finally contacted Groupon & heard from limo co. That day. They told me they had been booked up for the following month (the month I needed a limo) for a very long time. The Groupon was useless to me, given the fact that they were booked up. I complained to Groupon - - they should have disclosed that the co. Was already booked up. They refused to refund my $219. Finished with Groupon! You should be too.

I ordered tickets to see Beauty and the Beast in Clearwater FL. After 2 days I called to say I had not received vouchers. I was told by their rep that they had run out of tickets before my card processed too bad so sad. I checked my card had not been charged I was angry, but what could I do Now in my expired vouchers are 4 tickets to Beauty and the Beast. I called and emailed and all I get is the same old robot response that they were only refundable on day of performance. Since I was told I had no ticket, how could I refund them? I asked for credit with groupon same robot response. They act as though they can't read the part that states your agent told me I had no ticket.

With all the "deal seeker" services out there, Groupon is probably a better choice. It's easy to make a purchase and with their phone app, it's easy to redeem. However, I just noticed they changed their policy which I am not so keen on.

You used to be able to purchase and GROUPON would always honor the value you purchased it for after it expires. This makes it simple for the customer because if you forgot to use it, the $$ just goes back into your Groupon account.

This way, you can buy the Groupons you liked, and didn't have to always worry about what was expiring... because you never would waste your money.

I don't know when this changed but I just got a notification from an expired Groupon that the value is now being honored by the MERCHANT. This poses a little problem for me given that I also used to buy Groupons while I am on vacation to search for restaurant deals. In this instance, I purchased a meal at a restaurant and didn't end up going as our plans got too full. And now, I just wasted the money because I don't live where the merchant now holds the value of my voucher.

I don't like this change. Groupon - if you read this... go back to your old policy. Because now your customers will buy less from you!