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Groupon

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Italy
2 reviews
1 helpful vote
Follow Andrea T.
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Good but there isn't a page after purchasing: it's no possible to change the address of the shipment and follow it with tracking number.

Date of experience: September 22, 2012
Illinois
6 reviews
0 helpful votes
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Love this site!
March 12, 2017

Always a good deal, even had to contact support one time and they were more than willing to help me out. Love them <3

Date of experience: March 12, 2017
District of Columbia
2 reviews
2 helpful votes
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Some of my deals were not good. This website is a hit or miss
I feel like the original value of things are lied about!

Date of experience: February 12, 2012
GB
5 reviews
11 helpful votes
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Can really find some good bargains on this site, plenty of offers to choose from and i have used a lot of times, would recommend!

Date of experience: November 5, 2013
Netherlands
1 review
0 helpful votes
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I bought a voucher in which said it was worth double of how much actually the product cost. They lied to me and many others, they are thieves!

Date of experience: January 16, 2019
India
1 review
0 helpful votes
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Horrible parlor, worst services, they have no sense of hygiene and have ruined my haircut, please do not waste your money@ avoid this place...

Date of experience: December 6, 2015
California
2 reviews
4 helpful votes
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ideeli.com
December 10, 2015

No customer service what so ever. Some one charged my card for something I did not order and shipped to someone else. Ignoring my messages.

Date of experience: December 10, 2015
Canada
7 reviews
8 helpful votes
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Good service
January 7, 2016

They are a great help with issues about your purchases. Their are some shady companies out there but groupon has always good to fix the problem

Date of experience: January 7, 2016
KR
3 reviews
5 helpful votes
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Just a scam!
July 2, 2015

This was my first time using groupon, it will probably be my last. If they don't work with reputable companies, then it's just a scam.

Date of experience: July 2, 2015
California
27 reviews
32 helpful votes
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You can grab some great money saving deals on Groupon, yet the service leaves a lot to be desired, the apps and website needs updating

Date of experience: January 11, 2016
Colorado
1 review
1 helpful vote
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Bad customer service no refunds even when it's the companies fault I will never use groupon again. I purchased two events and had issues with both

Date of experience: May 3, 2017
Canada
3 reviews
1 helpful vote
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Fantastic
November 8, 2016

Everything comes on time and usually god quality depending what you buy. The Italian silver is wonderful wear them daily even in the shower.

Date of experience: November 7, 2016
Virginia
6 reviews
5 helpful votes
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It's ok
February 12, 2016

For the most part, I've received quality products and service. There were a few things that I ordered that did not live up to their claim.

Date of experience: February 12, 2016
Rhode Island
3 reviews
6 helpful votes
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Beware
May 23, 2017

Groupon agrees that I did not get what I paid for, yet they refuse to do anything about it. Beware. This is a scam.

Date of experience: May 23, 2017
Canada
5 reviews
2 helpful votes
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Deals of many varieties
February 6, 2017

I found very good deals on restaurants, car wash, photobooks and event tickets from this site. Their customer service staff are very helpful too.

Date of experience: February 6, 2017
California
4 reviews
7 helpful votes
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Receiving wrong item or apology email that they don't have the item. What a bummer! IT happened to me 2 times in two months. Very poor service!

Date of experience: March 18, 2015
DeeDee L. Groupon Rep
over a year old

Hi, Amor,

Thank you for reaching out to us via Site Jabber. I am very sorry for the wrong item arriving. I know how frustrating that experience can be.

I see our evening supervisor was working with our warehouse to locate a replacement item, and it was shipped out today. You should receive the correct item by the end of the week.

If you have any other outstanding issues I may assist with, please feel free to send me a message and I will be happy to resolve!

Best,

Jason Faria
Director, Ideel Customer Service

Indiana
1 review
0 helpful votes
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Poor customer service
April 16, 2019

They don't ship items in timely manner. I bought things more than a month ago but up to now I have not received them

Date of experience: April 16, 2019
Idaho
1 review
0 helpful votes
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Groupon Stinks
October 31, 2017

I seem to have problem after problem with their website... some of the worst customer service you'll ever encounter... they don't help at all.

Date of experience: October 31, 2017
Argentina
11 reviews
6 helpful votes
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Pretty Grand
March 29, 2016

Pretty Grand website. Makes finding and using coupons real easy. I use groupon almost non stop when I want to do fun little outings with my friends.

Date of experience: March 28, 2016
Minnesota
1 review
0 helpful votes
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Excellent Deals
February 1, 2017

I often visit this site to check the latest deals. No matter how things turn around, groupon always offers great deals with attractive price.

Date of experience: February 1, 2017

Overview

Groupon has a rating of 1.6 stars from 5,285 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Groupon most frequently mention customer service, credit card and fine print. Groupon ranks 250th among Daily Deals sites.

service
676
value
620
shipping
455
returns
526
quality
531
This company does not typically respond to reviews
+281