Good but there isn't a page after purchasing: it's no possible to change the address of the shipment and follow it with tracking number.
Always a good deal, even had to contact support one time and they were more than willing to help me out. Love them <3
Some of my deals were not good. This website is a hit or miss
I feel like the original value of things are lied about!
Can really find some good bargains on this site, plenty of offers to choose from and i have used a lot of times, would recommend!
No customer service what so ever. Some one charged my card for something I did not order and shipped to someone else. Ignoring my messages.
They are a great help with issues about your purchases. Their are some shady companies out there but groupon has always good to fix the problem
This was my first time using groupon, it will probably be my last. If they don't work with reputable companies, then it's just a scam.
You can grab some great money saving deals on Groupon, yet the service leaves a lot to be desired, the apps and website needs updating
Bad customer service no refunds even when it's the companies fault I will never use groupon again. I purchased two events and had issues with both
Everything comes on time and usually god quality depending what you buy. The Italian silver is wonderful wear them daily even in the shower.
For the most part, I've received quality products and service. There were a few things that I ordered that did not live up to their claim.
I found very good deals on restaurants, car wash, photobooks and event tickets from this site. Their customer service staff are very helpful too.
Receiving wrong item or apology email that they don't have the item. What a bummer! IT happened to me 2 times in two months. Very poor service!
They don't ship items in timely manner. I bought things more than a month ago but up to now I have not received them
I seem to have problem after problem with their website... some of the worst customer service you'll ever encounter... they don't help at all.
Pretty Grand website. Makes finding and using coupons real easy. I use groupon almost non stop when I want to do fun little outings with my friends.
I often visit this site to check the latest deals. No matter how things turn around, groupon always offers great deals with attractive price.
Answer: Yes, Groupon is legit. You need to read the fine print before ordering live event tickets- -they will not refund your money even if it's there fault. I only buy tickets for activities that don't expire or you can use the purchase price towards a non-Groupon service the vendor offers. Hope this helps.
Answer: Yes, report it but using social media is a very effective way to get a companies attention. Spread the word, Groupon does not honor returns!
Answer: I usually call the merchants I am interested in before buying the coupons, and ask them if the groupon coupons work, and how much more I have to pay. You could do the same, contact the merchants you are interested in and ask them how groupon works for them?
Answer: Groupon usually sends a tracking # via email If not do as the other people suggested, check My Groupons
Answer: I wish I could say why, but a solution might be to contact Call Curtis, or your local News station that helps with consumer issues. They always seem to get fast resolutions, because companies hate BAD TV PUBLICITY.
Answer: I personally do not trust groupon. The question previous to yours printed on this site should answer your question as to its reliaiblity
Answer: The one I took by Holly and Hugo at least were I would research the company before buying. Also about twice a year they put all their courses for $5! I got mine completed it and it helped boost my resume and I was able to get a vet assistant job pretty quickly compared to before where I only got a call back from about one place which didn't lead anywhere. :) hope I could help!
Answer: Well, it's not Ideeli anymore... it's been Ideel for about a year now I think. Yes, there is a customer support phone number. I've had nothing but good experiences from Ideel in all regards - product satisfaction, price, shipping, etc. - but I've never had to contact customer service so I don't know what you'll get, but they're phone number is (888) 835-1719.
Answer: They are the absolute worst about answering customer service complaints. They will lie, they literally told me customer service reps were out sick, thus no answer to my emails for about 2 weeks. But, don't loose hope, the DAY I posted a review on this site, they answered AND gave me a 25.00 credit for my trouble. So write a review on Site Jabber with all the details and a bet a manager will answer promptly. As this is their way, I NEVER ordered from the site again after at least 3 years of orders. Good Luck and don't leave a sordid detail out of your complaint.
Groupon has a rating of 1.6 stars from 5,285 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Groupon most frequently mention customer service, credit card and fine print. Groupon ranks 250th among Daily Deals sites.
Hi, Amor,
Thank you for reaching out to us via Site Jabber. I am very sorry for the wrong item arriving. I know how frustrating that experience can be.
I see our evening supervisor was working with our warehouse to locate a replacement item, and it was shipped out today. You should receive the correct item by the end of the week.
If you have any other outstanding issues I may assist with, please feel free to send me a message and I will be happy to resolve!
Best,
Jason Faria
Director, Ideel Customer Service