Groupon

I purchased a Synergy Cellulite (Physicians Weight Loss- Manassass, VA) Groupon this time last year. They offered an extended plan at the rate of $1300. 00 which included about 30 treatments over a year. Unfortunately, about the same time my mother had to have two knee replacement surgeries during the year which caused me to spend weeks on end in SC. I ended up not using 9 of the treatments before the contract expired. I acknowledge that I should have been more diligent to complete the treatment but life got in the way. I asked them on 11 August to give me until the end of month August to complete the treatment but the said NO because the contract ended on 1 August. Here is my rub, they were INITALLY unwilling to meet on any middle ground. I had to call several times before actually being able to speak with the office manager but by that time I was so upset at their lack of customer service and being given inaccurate information that I really did not want their technician performing such an intimate procedure on me. They offered to allow me to squeeze in as many treatments as I could get done over the next 11 days (end of month) but I opted to just walked away. Don't sign up for additional treatments because it is not worth the cost and you will be out of luck if you miss them.

Don't recommend purchasing or gifting a Groupon. Last 2 Groupon Gifts or Purchase:

Scenario 1 - Gifted a Groupon to Great Wolf Lodge day pass in April 2022. I went to use it in August and was notified the groupon expired but inidcated "The Amount Paid will NEVER expire." I contacted groupon and asked how I could apply the amount to the service and they told me if I cannot provide the card info that was used to purchased the groupon then they cannot help me and cannot apply any amounts. If a groupon is sent as a gift then I would think groupon would have processed in place to address this... I am able to provide the friend's name that purchased it the groupon # and code but groupon is telling me they will not honor the amount that will never expire.

Scenario 2 - Purchased Monster Jam tickets for my son's 5th birthday but the seat numbers never appeared on our tickets. We tried to get in touch with a groupon person and they essentially ended the conversation with us. We finally called ticketmaster who went above and beyond and tried to locate our groupon tickets essentially doing groupon's job and honoring it somehow and left us tickets at the front desk. Groupon was not willing to help in anyway.

After my last two experience, I will not purchase or buy another groupon. If you asked to speak with someone they either end the online chat or indicate they will get in touch with you in 24 hours (they didn't ask for my contact). Thanks for taking customer's money and not honoring the deals.

I booked a stay for the weekend for my family and three out of the five us came down with and upper resp. Infection. I contacted groupon and brought up the help concern in order to change my reservation and refused to help me. Why would i want to go to a resort with a contagious virus and spread it? For a company that issues all kinds of people focused messages, their NOT IN TUNED a bit. If I tell you that there is a health issue and i need to CHANGE not CANCEL a reservation try and be accomodating. They flat out refused and said to call the resort. The resort refused to help me as well. DONT USE GROUPON TO BOOK and kind of hotel stays.

I have to agree with other reviewers... sometimes great products and good prices, but what does it matter when you never receive the item you ordered?! I ordered a watch that was for some reason non-returnable... in the picture, it looked small, was not listed as a man's watch... on a site that sells mostly womens things, i never thought that what i received would be this large, bulky mans watch that I will never wear! When I inquired about returning it as it was not properly labeled, I was told it was non- returnable! $160 down the drain! In 2010 I ordered a set of bamboo bowls... two or the five bowls arrived, after quite a delay. I waited awhile to see if the others would come before contacting customer "service". When I finally did, I was told I had to return the bowls I had received to receive a refund... they were out of stock of the other items I had ordered. But I wanted the bowls, I'd ordered them for a reason! Despite being on the phone w the cs woman for quite awhile, she still couldn't understand the concept of refunding me for what I didn't receive. I was flabbergasted when she said that I would only be refunded for the portion of the order that I sent back! I yelled How can I send you things I never received! What an idiot! I ended up keeping the 2 bowls & eating my loss. Incredibly terrible customer "service". I'm SO glad to see I'm not alone... if I had known it wasn't just my bad luck with ideeli I would've made a bigger stink!

We have done several groupon offers. Here is our experience. Tickets to shows were the worst seats in the house even though the theater was half empty. Just the groupon seats were packed. The show was dress rehearsal quality. Did a manatee snorkle trip which was quite good and easy to schedule. Am still trying to book a scuba experience which has been a nightmare. The business obviously puts groupon customers on the bottom rung. I called the business about ease of scheduling 8 divers before I purchased and got the "Anytime, we'll just extra instructors for your group." response. Since making the purchase they're too busy to schedule more than two at a time and told me if we're not happy take it up with groupon. So analysis up to this point is don't expect anything great. You get what you pay for or worse, but not the outstanding values you might think. There are limitations not printed on the tickets that may make it a bad deal. If the businesses were doing great they probably wouldn't take the huge hit from groupon.

This site appears to offer high quality goods at discounted prices. Unfortunatey, their customer service is beyond awful. If there is a problem with an item ordered they qualify themselves up the wazoo in terms of whether they will issue refund for defective merchandise, promise to send return shipping labels, and weeks later they have done nothing. Once i WAS able to locate their actual telephone number *******719), and a harried-sounding gentleman finally answered said they were really swamped... (maybe they should hire more help?) they rarely actually answer the phone. When finally you reach someone, they tell you that they will get to the matter the next day. But they don't. They obviously have a lot of preparation and money invested in setting up this business and site; I hope they got on the ball sooner rather than later with their customer service issues or they will be out of business before they can again say "we'll get on it tomorrow..." too bad. For those they've offended, they should offer future discount coupons or free shipping or some kind of appeasement. But nothing is offered but arrogance. Their items look good, but the whole shopping experience with them has been an unneccessarily frustrating and aggravating experience. I.

Groupon has all these "HELP" buttons and when you click them they basically say "We are unavailable" OR the LIVE CHAT feature when you click it it says "UNAVAILABLE". WHY HAVE THOSE HELP BUTTON THERE if they don't even work! I tried purchasing TWO groupon vouchers and when I clicked submit order... only ONE was purchased then it said "SOLD OUT". HOW was I suppose to know how many were LEFT? This is terrible. They need to hire better UX Designers or at LEAST read these freakin comments and change it!

Their editing section says " Item cannot be edited"
Well what the hell!? Then freaking remove that button, why are you deceiving people thinkging we will get help, but really we wont!

I better get a refund for this Iceland trip. Doesn't matter... I will call Discover to cancel this purchase anyways. Seriously... really upset customer that I'm literally going to buy from the real site. Gate1 Travel. At least THEY are super helpful and not deceiving.

OMG... This is the worst experience and an outright fraud that this company is into.
I ordered some tickets on the 17th of December, for which they guaranteed delivery within 7 days. I called them before ordering and this was confirmed by them.
After ordering (*******S9X), days just kept passing and on every call, they kept on telling the 7 days deadline... even when the deadline was long over:)

I kept checking with them and their courier partner everyday.
And then to my horror, they said that the order has already been delivered?
What? I have used multiple online purchases, and I may have suffered late delievery or defective product, BUT NEVER IN MY LIFE, HAVE I SEEN SUCH OUTRIGHT FRAUD... that the money is taken and the company claiming that the product is delivered.

BEWARE OF SUCH FRAUD COMPANIES PEOPLE...

Their service's getting down recently. I'd got $15 credit from their promotion and decided buying something. At starting shipment 9.95$, I asked my friend to share the order. We placed 2 items payment: a 20" spinner and a belt. Money processed.
After 5 days, they asked for Card authorization for the First item to be shipped: the belt. Done. 27 days later, they auto-processed another amount on my CC for 2nd item ( the 20" spinner) but... shipping pending. As many discussing mails were sent to & back, they admitted of that item was no longer available, so they would make up for the inconvenience by crediting my account with $10.
Problem now is, after one month of 1st item shipped, money had been captured, included of full price payment plus $9.95 shipping, couldn't been partly released. In a dozen email I asked them to refund me $15 promoted credit into my account. They at last give me credit $15, but then cut off the 10$ convenience upwards!
I'm not in US, my CC issued bank system just release unclear fund after 33-40 days. The initial placed order amount $119.93 had just been back to my bank account 3 days ago (after 37days). Until today I've received a belt (of my friend) at 19.94$, but my bank account still was minus $119.93. Yesterday, Ideeli sent me void receipt of $87.99. And I have to ask and insist them to return me $15 from bank credit to website credit. It's so humor, isn't it? I have the feeling like being stolen & cheated

I am actually pretty surprised at the number of negative reviews of the site... I use ideeli quite religiously, and have had some issuesbut nothing that wasn't easily resolved after a quick online chat with one of the customer representatives. Of course I can't speak for anyone else, but the service provided by the website in my experience has been above and beyond. I love that you only pay once for shipping no matter how many times you check out during the day. And that you can edit your purchase upto an hour and half after making it. The time frame for returns could be slightly more lenient, but it shouldn't be a problem, as long as you can make a decision whether you want it within the first few days of having it. I have not had issues with not being refunded my money when I have made returns, and they always send confirmation emails to notify that they've received the shipment. Moreover since its a ups label, you can track the package until it arrives at the ideeli warehouse. As to ideeli running out of stock, this has happened to me once or twice, but I've never been charged for any item they could not ship to me, and have always received a 25 dollar store credit, which I find makes up for the inconvenience. All in all, I recommend ideeli to all my friends--its a great, simple way to find bargain pieces that are unique.

I ordered 2 items on June 20th. The first item is expected to ship on July 14th & the other on July 20th. Those are ideeli's guesstimates, trust me they don't have a clue. Please beware that you will not receive your items until approx a month later. They do not divulge this info to you anywhere on their site. Their FAQ page says "Items typically ship within 14 days of when the sale closed" I emailed them & their customer service reps are inept and very contradictory. As well They then told me that he 14 days are so called "business days", unreal & unacceptable period. They also insulted my intelligence by offering me a $15 voucher, what a joke. Bottom line, BUYER BEWARE! You can find tons of other great deep discount sites tout there Several have been mentioned on this thread. If you are on the fence about ordering from ideeli yourself a favor, DON"T. It's not worth the frustration. I am already feed up & I haven't even received my order. I can't wait to see what I actually get if & when I get them.

I have had several issues. I have written to the executives in past and have received NOTHING in return regarding my concerns of the ethics of some of their associated merchants.

Company now offers support by website chat. However, when I had an order "hang" in a "processing" state, the person could do nothing. I used a coupon on the order which was limit 1. I also used PayPal, but the Groupon site errored when attempting to link to PayPal. The order was then hung in "processing"

They could cancel the order but not reissue my ability to use the coupon. They could not place the order for me. They could not update the billing information. They could do... NOTHING.

The next day (order now in a failed - resubmit credit card state) when connecting by chat they also could not find where I could click to update the CC info. In the end they"made a one time exception" for their own error. Telling me that is belittling. I sent an email asking for a manager to call... the rep calling me back was n not a manager and took over 25 minutes of haggling with me -- wanting to know the issue - when I told them it was a personnel issue. Eventually they transferred me only to have me wait indefinitely... I eventually hung up and sent another phone request.

Groupon may have good deals, but its not worth the hassle when there is a problem. Customer service is most clearly outsourced outside the U.S. and not readily available. Good luck trying to find a phone number to call. My account was hacked and 3 purchases made all at once. The tracking information was suspicious (the items were shipped before the fraudulent purchases were made). When I contacted them by Live Chat and email, their first response was, "Are you sure someone else you know didn't make these purchases on your account, from an international location?" Uhhh no. What I find most disturbing is that I hadn't signed onto Groupon in over 2 years and yet my credit card information was still stored on my account without requiring some type of security measure or verification of CVV code. I had also moved so you would think it would require the entire credit card information to be reentered like most reputable websites. For these reasons, I would advise consumers to not use Groupon - your credit card is at risk. I was able to catch the purchases before they posted, but I still had to cancel my credit card, what a headache. And beyond frustrating to feel like you are being blamed by Groupon. Research them - thousands of people have had this same problem and Groupon won't admit any wrongdoing when clearing they have a security issue.

I purchased an item last year, November 25,2016. It was a watch. On November 27,2016, I got an email saying the watch shipped via FedEx and was given the tracking number. I was told it would arrive in 4-7 business days. This was a Christmas gift. As Christmas got closer, I never received the item. I have been in contact with many people and I was told that they "ran out of stock" and they would refund the money. I said I wanted what I paid for so they told me to wait and they would get more in stock but it may take a while. It was sad that I didn't get what I paid for on time and even worse they said it shipped when it never did. Today, September 24,2017 I chatted with Cyrille J and she tried to tell me that FedEx lost the package and she was sorry that FedEx did that. Then, she ended the chat with me! Never gave me a chance to say anything else or resolve the problem! I was first told that it ran out of stock but they would send me one when they received another and today, she told me a different story and tried to blame it on a shipping company when the product wasn't even shipped! What a scam. I will never do business with this company again (I did shop a lot with them) and I will make sure to pass the info along to everyone I know.

All these years I've never been inclined to do group on. My daughter and colleague's always say I'm to try them. I did and set up my account and use my Pay Pal account to make purchases. I printed my coupons and gave them to my daughter to redeem as a pre Birthday gift one to the gun range another to get a massage. My daughter went to the gun range and left her coupon home, (no big deal right, since I thought I had an account). Tried logging no success, did forget password it says I don't have an account. Ok call customer service after waiting for 20 or more minutes when it said 2-4 minutes hold time. Young lady could not find my previous purchases or account. Got disconnected, about 4 hrs later got an email stating that they found my previous purchases and have linked it to my account. Checked the email they linked it to (not my email) I sent another email and asked them to properly link my correct email, they sent a request asking information that is in my previous messages to them. I asked them why do I need to reverify my account when it is there error. I got an email from PayPal telling me that group on refunded my money. I had no conversation with anyone regarding a refund. Y'all don't need to worry about me using y'all service anymore, I'll go back to making my purchases where they value their customers!

We use Groupon often for restaurants and services and usually feel it is a savings.
Not so with a recent purchases for moving services and Groupon did not back us using the 'read the small print' claim.

All the savings of buying 2 hours of truck packing services from Atlanta Pro Movers was lost when they added a $50 charge (the fee that goes to Groupon) for "mileage, (we were 2 miles away), 'OK then it for packing & supplies (we had it all packed & wrapped, " OK then it is for insurance" ($50 for two hours of insurance?). Then we were made to watch a video that clearly said they had to do everything their way, don't help, don't hand them anything or even speak to them. Then 2 young guys sauntered back and forth sometimes the one just followed the other not carrying anything. They were amicable enough but worked very slowly and seemed to be in a happy dream like state (hmm) Of course they didn't fiinsh in the two hours and of course but offered to stay for $125 each extra hour. No thanks.

Groupon's response at first was "that's not right" but later said we should read the small print which indicated additional charges for mileage, packing or insurance could apply and should add they will negate any savings of the Groupon.

Buyer beware and check with the company before purchasing the Groupon - often they will give you the Groupon price without purchasing a Groupon and you both will enjoy the savings. One star to Groupon for this purchase for no savings and one star to Atlanta Pro Movers for poor service to upsell and hidden fees.

I bought the Featless Chic Beauty Restoration Spa facial. I went into it not expecting very much. I was fairly sure that it would be a scam or sorts. I was more than pleasantly surprised! I received an hour long facial and it was amazing! I had been feeling so stressed and this is just what I needed to help me get out of my funk! From the very second I walked in the staff were friendly and super nice! Tiana was the staff member who gave me the facial. It was pure heaven! From the soft music, to the lighting, to the extra hand and shoulder massages! Trust me as skeptical as I was this place blew my
Mind in a good way! Not only am I going back here but I plan on going back weekly. I loved every second of this! Well worth the price which was very cheap. Initially the cheap price was the thing that age me skeptical. I am telling all of you to go and try this place it is amazing! I would also suggest you ask for Tiana because she made this experience magical for me!
- Amanda Vance of Conyers, GA