Groupon

I placed an order for an electric toothbrush. I contacted Groupon after I did not receive it. They told me I would have it in a couple of days. After I did not receive it I contacted them again. They told me I could cancel my order and receive Groupon bucks. I told them that I was not interested in Groupon bucks but I wanted the toothbrush or my money back. I receive an email saying they were sorry that I was unhappy and that we got cut off so they had refunded my money in Groupon bucks. I have filed a complaint with the BBB and disputed the charge on my credit card.

The purchase agreement clearly states that the purchase value (what you actually paid in cash) NEVER expires.
So when a gym in my neighborhood went out of business I called to get my purchase value refunded in "groupon buck" as they will never actually refund you any cash. I was told since the Groupon had been expired for over a year, I would only get 50% credit!?
I said, no - you cannot keep half of my money for a service I will never receive, please upgrade my call to your manager.
Another rep, told me same thing - half of the purchase price only. I was firm in that you cannot arbitarily assign a diminished value when my agreement with you clearly says NEVER EXPIRES.
What part of NEVER do you not understand.
FINALLY after 30 minutes, they acted like they were doing me a huge favor in giving me "Groupon Bucks" for the purchase price.
I'm going to use them for something and promptly close my account. Not worth the hassle!

Got to my hotel just to be told there were no vacancies. Spent $53 on a Uber to get to the hotel and at check in no vacancies. Check in was at 2p and I arrived at 3p. Then Groupon tells me they don't usually give refunds on cancellation on the day of check in like it was my fault. Then told me I had to wait a week in order to be refunded. No compassion for me snd my 8 year old daughter being stranded with limited funds during the Christmas vacation.

After 45 days still waiting for an item to be recieved. In the mean time I contacted the groupon customer support but they are not helpfull and they are only available on monday. Every monday they tell me wait for 7 to 8 days.

I lost my job due to coronavirus and they refuse to give refunds despite the fact that I cannot pay rent. Completely heartless. I will never use groupon again. They don't care about their customers at all and are very hard to even get a hold of. There is no phone to contact and their website is useless. The dumbass on the livechat was also useless. All they offered was groupon bucks as a "refund" what good is that? I cant pay rent with groupon bucks.

Groupon does not honor their own policy. If a business does not honor expired groupons then it will be refunded. Stated clear as day on the Terms of service when purchasing any from Groupon directly.
My account got deleted by Groupon itself. I have $80 maybe more credited to my account and to my surprise when attempting to take advantage (since it's MY MONEY) Groupon didn't have my email or login on file. When attempting to try 'forgot password' it states no account with that email exists.
For a long time Groupon user... they're stealong my money. I feel cheated and robbed.

DO NOT TRUST GROUPON

Bought Microsoft OS for Mac. Groupon sent me the code for the Windows and it is not working on my Mac computer Mac OS. Groupon (Geerthana Thiyagarajan) said " I looked into this deal's terms, and the Fine Print indicates that it's Final Sale. I'm afraid a refund isn't possible despite the circumstances." It is fraud business practice.

First and foremost, a purchase was made with my card on file that *I* DID NOT MAKE (for CBD oil... something that I never have/will never use). I only found out about it when I saw the charge on my credit card. Secondly, I bought a groupon for carpet cleaning and literally had to fight with the merchant to get him to honor the groupon. He said that groupon was supposed to put in the fine print that the voucher was not good for apartments. I had to threaten him with turning him over to the attorney general's office to get him to honor the groupon.

I moved from Chicago to Colorado with about a half dozed unused Groupons. When I requested they allow me to trade, they declined. When I insisted and threatened to post the truth on Social Media, they sent me an email on a weekday giving me 24 hours to trade them. By the time I opened the email, the deadline had passed. They were worth hundreds of dollars, eyeglasses, massages, etc. I tried to appeal and got a message I am BLOCKED.

I asked for a refund for a trip that I had to cancel. If you book a trip through groupon and have to cancel it, don't expect a refund right away. I had to pay an additional cancellation fee on my credit card before I was given a refund code. I then had to call groupon and give them the refund code. Groupon had to then contact the travel agency to make sure it was approved by them. I was told this would take 3-5 business days. On the fifth day I contacted groupon but they hadn't processed it yet, even though they promised me. I was also told it would take 3-10 more business days to see the refund on my credit card. I will wait the 3-10 days and then change my review.

I purchased a groupon for The Greenbriar with my sister. We had a family emergency and had to cancel the trip. My sister called and received a full refund and I have contacted Groupon four times with no resolution. The first three times they sent me through to a 'board' to hear my situation and was told that they would get back to me within 24-48 hours. I never heard from anyone so my fourth call I asked for a supervisor (Bree Grey). She was absolutely no help and told me there was nothing that she could do and I am not getting a penny back or even a credit through Groupon. She was actually rude and told me that I can call anyone at the company that I would like and would not get anywhere. Read the fine print and assume that if you have a problem they will not help once they have your money.

Groupon gives a three day only refund. How are you supposed to know if a Groupon you purchased is a scam if Qian's Day Spa in Santa Fe, New Mexico won't return your phone call? I purchased a foot massage, and this company will not answer their phone, and will not return phone calls. Groupon should be held responsible for scammers. Groupon needs to make sure a company is valid, and actually in business. As far as I'm concerned; Groupon owes me $45.00 for a foot massage that I paid for that was OFFERED by GROUPON. Groupon is a scam of it own.

Bought a chromebook through Groupon. After a month of waiting for it, it arrived with the screen cracked and unusable. Groupon has not refunded or exchanged my product, and the company that sold it to me through Groupon is not honoring the warranty and claims I have to go through Groupon. I keep getting pleasant emails from Groupon from a computer asking me if my problem has been resolved- no, it hasn't. Nothing has been done. Meanwhile, I'm out $140.00 for a product that is unusable with no customer service to help. Last Groupon I'll ever purchase.

1st order
Sent me a damaged product and refused to take it back as they do not receive returns on most items.
2nd order
I ordered ten razors and They only sent me half of them.
3rd order
While still trying to use my 1st order credit (that they refused to return) I never received the next order.
Still waiting...