krissy r.

I purchased a groupon for The Greenbriar with my sister. We had a family emergency and had to cancel the trip. My sister called and received a full refund and I have contacted Groupon four times with no resolution. The first three times they sent me through to a 'board' to hear my situation and was told that they would get back to me within 24-48 hours. I never heard from anyone so my fourth call I asked for a supervisor (Bree Grey). She was absolutely no help and told me there was nothing that she could do and I am not getting a penny back or even a credit through Groupon. She was actually rude and told me that I can call anyone at the company that I would like and would not get anywhere. Read the fine print and assume that if you have a problem they will not help once they have your money.