kristin o.

Seems straightforward
Haven't redeemed yet but gives me something to look forward to!

The purchase agreement clearly states that the purchase value (what you actually paid in cash) NEVER expires.
So when a gym in my neighborhood went out of business I called to get my purchase value refunded in "groupon buck" as they will never actually refund you any cash. I was told since the Groupon had been expired for over a year, I would only get 50% credit!?
I said, no - you cannot keep half of my money for a service I will never receive, please upgrade my call to your manager.
Another rep, told me same thing - half of the purchase price only. I was firm in that you cannot arbitarily assign a diminished value when my agreement with you clearly says NEVER EXPIRES.
What part of NEVER do you not understand.
FINALLY after 30 minutes, they acted like they were doing me a huge favor in giving me "Groupon Bucks" for the purchase price.
I'm going to use them for something and promptly close my account. Not worth the hassle!

We rented a house (or so we thought) in the Caribbean for a big vacation, it turned out to be a room in someone's home, they live there full-time, there was no glass or screens on the blinds and windows - it was completely open to the outside, bugs were pouring in, roaches in the bathroom, and we had to leave our car in a public parking lot as the house was so difficult to access.
HomeAway could have cared LESS. They have no minimum standards that a home has to follow to be listed. We were offered nothing, and the home is still available for other unsuspecting renters to fall for.
HomeAway's entire response to the incident was for me to contact the homeowner directly, which would not have changed any of the facts, of them living there, and the entire house being open air.