Donna S.

During this very cold time in January 2023, I called the store to verify availability of an electric heater I found online. The person on the phone told me they had one that was returned for a significant reduction in price. It was returned because the customer said it would not work. He assured me he checked it out & it worked fine. I drove to the store, but I was told by the cashier that there were no returns or exchanges if there was anything wrong with it. I told her I didn't see that as a prudent decision. She told me I needed to speak to the manager. I approach the manager, who was on another phone & had a second phone in his other hand. I Stayed a few pieces back & quietly waited until he looked up after he disconnected his phone. He did not greet me, ask me what I needed, or in anyway make me feel like he wanted to help. He just glared at me. When I explained the situation, he told me, "that's not how it works." I asked him if he could show me that the unit worked so I could be sure it wasn't defective, and he sneered at me as he snapped, "we don't do that, that's not how it works!" I have been a regular customer at the store for years, but after the way Manager Mike just treated me, I won't be back. It was my plan to pick up a few other things, but I bought nothing today.

I moved from Chicago to Colorado with about a half dozed unused Groupons. When I requested they allow me to trade, they declined. When I insisted and threatened to post the truth on Social Media, they sent me an email on a weekday giving me 24 hours to trade them. By the time I opened the email, the deadline had passed. They were worth hundreds of dollars, eyeglasses, massages, etc. I tried to appeal and got a message I am BLOCKED.