Groupon

This company will sell you coupons that don't work and then give you the option of getting another coupon or what they're calling Groupon bucks. It happened to me and there's no way of calling these people. If you like throwing money away. You're better of gambling that spending a dime with Groupon

Extremely slimy business practices and nonexistent customer service. Lots of hidden fees in the fine print. You'll usually end up paying less buying directly from the merchant. Items are shipped from abroad and take an unreasonable amount of time to ship. Need a refund? Not gonna happen. Need to talk to someone In customer service? Good luck.

I'm currently in the process of trying to get back money that I paid for a hotel. I paid through Groupon but the hotel claims that they never received payment so I ended up paying twice. So either Groupon or the hotel has my money. I have no way of knowing. And because Groupon doesn't even have a customer service number there's simply no telling when or if they'll ever get around to answering my email.

Do yourself a favor and just buy directly from the merchant. Whatever minuscule discount you may or may not get is simply not worth it.

Don't use Groupon!
They eat our money for no reason!
During the Thanksgiving holidays, I went to Groupon and got movie tickets to Regal Cinemas in November. The code could not scanned at the theater, so I informed Groupon customer service that evening. A couple of weeks later, they replied and asked me to provide a copy of the tickets. I provided my bank record. Since then, they have never given me any reply so far!

I bought a deal on Groupon and have been expressing my concern on the experience I had with them, so that it does not occur to other who buy the deal. NO one from customer support bothers reaching out to me despite my repeated messages. I later tried calling them and explaining all the hassles that I went through. The representative said that the matter will be escalated and I will hear back. Its been 4 days and no one has bothered getting back on the issue. I have emails, screenshots as PROOF.

Please do not buy the Microsoft Office being sold by Groupon! It's not a true software. When I contacted Microsoft, I was told the code that is given is for retail usage only. I tried to contact Groupon for a refund and told me it was a final purchase sale and that I need to see the fine print before purchasing. Why would you let this be sold on your website? Please those positive reviews on people that have purchased this are lies. You can't use this software. I will not do business with Groupon again. They should not allow bogus people on their website to sell things without confirming what their selling.

I have used Groupon before without a problem. I booked a hotel and Groupon charged me 125$ in occupancy tax. When I received my receipt I immediately contacted Groupon to cancel and they said the window for cancellation has closed. Unbelievable. Ty He total was 392$. See image below for invoice

Purchased a HP Laptop, despite the reviews, which were poor. Item was defective, I contacted them to ask how to return for a refund. This was a very difficult process, had to argue to receive a return label. Once they received the return, they stated that refunds can only go to "Groupon Bucks", I repeatedly asked for a refund back to my credit card, to no avail. When spending this kind of money, it should be expected to receive a refund if the item was defective and returned.

Purchased the Big Bus day tickets in NYC on Groupon. The transaction didn't appear to go through. Got the ended spinning circle when trying to complete the purchase---waited at least 5 minutes. Finally closed the page. I went to my email to see if I had a confirmation of the purchase. Nothing. Gave up and went to the vendor in person and purchased tickets. An hour later I get an email from Groupon with a purchase confirmation. We've already been on the bus for awhile with the tickets we purchased directly. I've written numerous to Groupon. They don't care. All I get from them is "the purchase is final". So we decide the next day to do the bus tour again since we have these extra tickets. Guess what? The Groupon voucher is expired. Worthless. Don't use Groupon. They suck. You can get just as good of discounts on other sites from the guys selling tickets on street---and they actually work unlike Groupon site and total lack of customer service.

Wow, so unprofessional... Groupon lied to my bank about me receiving the product I bought but asked for a refund without receiving anything. They lie their way to not refund anything. Do NOT buy anything on here. I've had this problem for weeks and still can't retrieve a refund, absolute waste of people.

Purchased a Groupon for a service, $1,782 and when I showed up to office the merchant said they hate Groupon and charged me an extra $716 to complete procedure. I sent many emails to Groupon, first off, they do not comprehend the English language completely. It took many, maybe 8 emails before I begged that someone who understands English to step in. The answer was oh well, you redeemed the Groupon so get the money from the merchant. I asked about the price guarantee and I received the same blanket answer a few more times. All of the answers were the same. Go to the merchant and try to settle the issue. Obviously the merchant simply said Groupon pricing is not correct. Be careful when you use Groupon, call the merchant if its a service to make sure they honor the Groupon price. I did receive the service, but sad I paid more than I originally thought I was going too. Groupon is of NO HELP!

Groupon has turned into a big business that no longer cares about their customers! Add onto it, the horrible post-sale customer service where all I heard was that the sale is final and sorry for the inconvenience.

I bought a voucher for a Spartan Race, which had a title of "Valid for Any Race in 2023" and I can not use it for our team. In the fine print at the very, very, very bottom of the page, it says it is only good for the "Open" start times. So, not for a "Any" race, as the title states and mentioned nowhere in the highlights below it. Shady sales tactics!

I rarely use Groupon because of reasons like this one, I should have stuck to not using them for this purchase!

I purchased tickets to the Field Museum in January 2023 from Groupon. I selected the All Access pass from the drop-down menu, which their site says includes general admission plus exhibits and a 3D movie. I received the Basic Admission pass when they delivered the actual tickets; however I paid the price of the All Access pass for those tickets. The only way to communicate with their customer service team is via live chat or email. After days of going back and forth, they refuse to acknowledge any of the screenshots of what their site promises vs what they delivered. They simply say I purchased the Basic Admission, which I clearly did not based on the choices on their site. You cannot talk to a real person, the don't acknowledge any evidence you provide, and they just tell you all sales are final. I would never do business with them again after this experience. A complete bait and switch scam with no customer service.

I bought a Brio luggage set through Groupon.com in April, 2017 and during my first trip in June, 2017 the handle of the luggage broke. Groupon sent me to deal with Brio. Brio would not accept return nor store credit and offer to send the replacement handle (same flimsy handle) which I have to install it myself. I went back to Groupon requesting help for store credit and was denied with the explanation that they only have 14 days return policy although the item was broken. Groupon supervisor, Trevor, insisted that there is nothing they could do and told me that Brio replacement part is fair. He offered $20 Groupon credit as if that would resolve my problem. I declined the coupon and would not purchase physical items from Groupon again.

This website used to be far better. They have become so worse. Their website is mostly unresponsive, app doesn't work well, orders placed get cancelled automatically and on top of it, there is no customer support. Those who connect via chat try to close the conversations asap unresolved. Not sure why they are in such hurry.

Ideel charged my credit card for an order that was not even shipped. I've complained at least four time and all I get is a run-around.

Unresponsive customer service.

Do NOT buy from ideel.com. Go to Gilt instead. Or Piperlime.