Groupon

Purchased a Groupon for a service, $1,782 and when I showed up to office the merchant said they hate Groupon and charged me an extra $716 to complete procedure. I sent many emails to Groupon, first off, they do not comprehend the English language completely. It took many, maybe 8 emails before I begged that someone who understands English to step in. The answer was oh well, you redeemed the Groupon so get the money from the merchant. I asked about the price guarantee and I received the same blanket answer a few more times. All of the answers were the same. Go to the merchant and try to settle the issue. Obviously the merchant simply said Groupon pricing is not correct. Be careful when you use Groupon, call the merchant if its a service to make sure they honor the Groupon price. I did receive the service, but sad I paid more than I originally thought I was going too. Groupon is of NO HELP!

Groupon has turned into a big business that no longer cares about their customers! Add onto it, the horrible post-sale customer service where all I heard was that the sale is final and sorry for the inconvenience.

I bought a voucher for a Spartan Race, which had a title of "Valid for Any Race in 2023" and I can not use it for our team. In the fine print at the very, very, very bottom of the page, it says it is only good for the "Open" start times. So, not for a "Any" race, as the title states and mentioned nowhere in the highlights below it. Shady sales tactics!

I rarely use Groupon because of reasons like this one, I should have stuck to not using them for this purchase!

I purchased tickets to the Field Museum in January 2023 from Groupon. I selected the All Access pass from the drop-down menu, which their site says includes general admission plus exhibits and a 3D movie. I received the Basic Admission pass when they delivered the actual tickets; however I paid the price of the All Access pass for those tickets. The only way to communicate with their customer service team is via live chat or email. After days of going back and forth, they refuse to acknowledge any of the screenshots of what their site promises vs what they delivered. They simply say I purchased the Basic Admission, which I clearly did not based on the choices on their site. You cannot talk to a real person, the don't acknowledge any evidence you provide, and they just tell you all sales are final. I would never do business with them again after this experience. A complete bait and switch scam with no customer service.

Scam, scam, scam. Purchased Groupon and found out after that I would be signed up for a monthly withdrawal of approximately 450.00
Contacted both companies to resolve issue and them told I did not contact Groupon in time.

Don't do it or you will have expense lesson to learn.

No excuse for such a large company to have such terrible customer service. They are rigid and inflexible, basically saying 'to bad for you' and disconnecting me. This was a very small purchase, but it is the principle. Glad I did not make a larger purchase, lesson learned - stay away from this predatory company.

I bought a Brio luggage set through Groupon.com in April, 2017 and during my first trip in June, 2017 the handle of the luggage broke. Groupon sent me to deal with Brio. Brio would not accept return nor store credit and offer to send the replacement handle (same flimsy handle) which I have to install it myself. I went back to Groupon requesting help for store credit and was denied with the explanation that they only have 14 days return policy although the item was broken. Groupon supervisor, Trevor, insisted that there is nothing they could do and told me that Brio replacement part is fair. He offered $20 Groupon credit as if that would resolve my problem. I declined the coupon and would not purchase physical items from Groupon again.

Ideel charged my credit card for an order that was not even shipped. I've complained at least four time and all I get is a run-around.

Unresponsive customer service.

Do NOT buy from ideel.com. Go to Gilt instead. Or Piperlime.

I had thought that I was the only one having problems with Groupon, but after reading other reviews, I can see that I am not. Quirky website resulted in multiples of my order. Attempts to rectify the problem have been in vain, and now all phone contact has been cut off. I would strongly suggest that others go elsewhere for their buying. Rest assured I will stay away from here if I ever get my money back. Credit card was hit on day of purchase over three months ago.

Discount sites like Groupon are sure to fail because their model preys on desperate businesses. They may be profitable, but it simply isn't sustainable. They persuade desperate businesses to offer steep discounts, and then take half the face value of any coupons sold. The business is left with a loss, and Groupon profits by doing nothing more than taking advantage of one's desperation. These leeches can't fail soon enough for me.

Bought a Groupon as a gift. Business closed a month later. Told Groupon what had happened, needed 15 emails sent to get satisfaction. Replies from 6 different reps, no supervisors. Often repeating my last email.

3 weeks later (!) refund finally issued: "refund either to your form payment or in Groupon bucks". Next day, message from Groupon: "good news, your refund has been processed. Your Groupon bucks are available to be spent immediately."

My face =: o?

Angry email sent asap.

Incredible breach of trust. Done with Groupon.

Lessons provided by Groupon on how to lose a customer in twenty days:
- do not respond to polite emails with confirmation of taking care of issue (or any confirmation at all).
- force customer to repeat themselves continuously.
- allow multiple reps to inadequately handle the account.
- breach customer account privacy and security to make refund decision for them.

Completely and utterly unacceptable treatment.