Groupon

Ordered tickets on Groupon for bike & kayak. I followed the instructions, and made a reservation for 3:30. Showed up at 3, like they said, and the doors are locked. Called, and no answer. Asked the surrounding shops but they said that's weird, because they don't close until 5. Paid for it and everything, don't know how to get a refund. This was for my husbands birthday surprise, and it turned out like this. He's always wanted to go kayaking, and especially on his birthday. So disappointed and would not recommend to anyone. Horrible. This is beyond ridiculous. This is our first birthday together and it's like this? Can't even get an answer.

Do not do business with these clowns. They refunded an active Groupon for airport parking that I did not request. Now the "deal" is not valid and now that I am out of town returning in two days, I will have to pay the full rate to the merchant for all 7 days. Of course, their customer service is apparently in another country and those people cannot speak English or understand electronic correspondence in the English language. What a mess. Thanks Groupon for being amazingly crappy at your business!

Don't use Groupon!
They eat our money for no reason!
During the Thanksgiving holidays, I went to Groupon and got movie tickets to Regal Cinemas in November. The code could not scanned at the theater, so I informed Groupon customer service that evening. A couple of weeks later, they replied and asked me to provide a copy of the tickets. I provided my bank record. Since then, they have never given me any reply so far!

I have used Groupon in the past, however, at this time they have shut down their offices for customer support due to the pandemic. I called the merchant line and selected an option for customer purchase support and got a recording that states this. I purchased a groupon for Qualtry. Long story short, the voucher code did not work. I have spent countless hours on the phone/computer talking and emailing and chatting trying to get someone at Groupon to respond. We are going on two weeks, no response. Qualtry can only say it is not their issue... Groupon will not respond to any of my requests to speak to someone... I guess they are just ok with taking your money and not making sure that you get your purchase... BE AWARE...

I requested a refund as the company was not able to complete the service I purchased and when I first emailed they responded. But no resolution. I've continued to email with now no response. I wish I could find a phone number to speak with someone. Very dissatisfied. Never going to use them again!

This company will sell you coupons that don't work and then give you the option of getting another coupon or what they're calling Groupon bucks. It happened to me and there's no way of calling these people. If you like throwing money away. You're better of gambling that spending a dime with Groupon

Extremely slimy business practices and nonexistent customer service. Lots of hidden fees in the fine print. You'll usually end up paying less buying directly from the merchant. Items are shipped from abroad and take an unreasonable amount of time to ship. Need a refund? Not gonna happen. Need to talk to someone In customer service? Good luck.

I'm currently in the process of trying to get back money that I paid for a hotel. I paid through Groupon but the hotel claims that they never received payment so I ended up paying twice. So either Groupon or the hotel has my money. I have no way of knowing. And because Groupon doesn't even have a customer service number there's simply no telling when or if they'll ever get around to answering my email.

Do yourself a favor and just buy directly from the merchant. Whatever minuscule discount you may or may not get is simply not worth it.

This website used to be far better. They have become so worse. Their website is mostly unresponsive, app doesn't work well, orders placed get cancelled automatically and on top of it, there is no customer support. Those who connect via chat try to close the conversations asap unresolved. Not sure why they are in such hurry.

I bought a deal on Groupon and have been expressing my concern on the experience I had with them, so that it does not occur to other who buy the deal. NO one from customer support bothers reaching out to me despite my repeated messages. I later tried calling them and explaining all the hassles that I went through. The representative said that the matter will be escalated and I will hear back. Its been 4 days and no one has bothered getting back on the issue. I have emails, screenshots as PROOF.

Please do not buy the Microsoft Office being sold by Groupon! It's not a true software. When I contacted Microsoft, I was told the code that is given is for retail usage only. I tried to contact Groupon for a refund and told me it was a final purchase sale and that I need to see the fine print before purchasing. Why would you let this be sold on your website? Please those positive reviews on people that have purchased this are lies. You can't use this software. I will not do business with Groupon again. They should not allow bogus people on their website to sell things without confirming what their selling.

I have used Groupon before without a problem. I booked a hotel and Groupon charged me 125$ in occupancy tax. When I received my receipt I immediately contacted Groupon to cancel and they said the window for cancellation has closed. Unbelievable. Ty He total was 392$. See image below for invoice

For exactly 120 for a couples massage was not reflected on my account. I contacted groupon and gave them the order number in question as well as screenshots of my confirmation email. Instead of inquiring on the issue they refunded a second groupon voucher I bought for a movie ticket in the amount of 26.45 when I paid 29.45 and skipped out on paying my 3 additional dollars. When I contacted them a third time, my email was blocked. I would have been fine calling and explain this issue but there is no customer service number. Beware of the bs. Groupon is sketchy.

Purchased the Big Bus day tickets in NYC on Groupon. The transaction didn't appear to go through. Got the ended spinning circle when trying to complete the purchase---waited at least 5 minutes. Finally closed the page. I went to my email to see if I had a confirmation of the purchase. Nothing. Gave up and went to the vendor in person and purchased tickets. An hour later I get an email from Groupon with a purchase confirmation. We've already been on the bus for awhile with the tickets we purchased directly. I've written numerous to Groupon. They don't care. All I get from them is "the purchase is final". So we decide the next day to do the bus tour again since we have these extra tickets. Guess what? The Groupon voucher is expired. Worthless. Don't use Groupon. They suck. You can get just as good of discounts on other sites from the guys selling tickets on street---and they actually work unlike Groupon site and total lack of customer service.

Purchased a HP Laptop, despite the reviews, which were poor. Item was defective, I contacted them to ask how to return for a refund. This was a very difficult process, had to argue to receive a return label. Once they received the return, they stated that refunds can only go to "Groupon Bucks", I repeatedly asked for a refund back to my credit card, to no avail. When spending this kind of money, it should be expected to receive a refund if the item was defective and returned.

Wow, so unprofessional... Groupon lied to my bank about me receiving the product I bought but asked for a refund without receiving anything. They lie their way to not refund anything. Do NOT buy anything on here. I've had this problem for weeks and still can't retrieve a refund, absolute waste of people.

They answer real quick for sales. But not for refunds or issues. They have so many fine prints its almost impossible to catch some bs sometimes. Or its tricky and you can misunderstand a lot of it. Point blank they played me and now are giving me the run around. Never again