Purchased a HP Laptop, despite the reviews, which were poor. Item was defective, I contacted them to ask how to return for a refund. This was a very difficult process, had to argue to receive a return label. Once they received the return, they stated that refunds can only go to "Groupon Bucks", I repeatedly asked for a refund back to my credit card, to no avail. When spending this kind of money, it should be expected to receive a refund if the item was defective and returned.