I bought a deal on Groupon and have been expressing my concern on the experience I had with them, so that it does not occur to other who buy the deal. NO one from customer support bothers reaching out to me despite my repeated messages. I later tried calling them and explaining all the hassles that I went through. The representative said that the matter will be escalated and I will hear back. Its been 4 days and no one has bothered getting back on the issue. I have emails, screenshots as PROOF.