Greyhound Bus Lines

So when I purchased my ticket I was talking to a call center apparently located in the Philippines, the next day we felt we had gotten scammed. So I had to go and cancel my card we kept checking on the bus ticket and they kept saying that it was legit with the confirmation number. Also telling us we could cancel with a small fee. Today I called to cancel and not only did they tell me that I can't cancel because it's nonrefundable but that my address doesn't match the credit card number I gave, in addition to that the receipt was for 128.78, $135 were taken out of my bank account and all the description said with service fee. The receipt that I received the next day said that I paid with a MasterCard and I paid one 2878 that's a bunch of crap I paid with a visa and I paid $135 today they're telling me that they cannot refund my money so basically I had to cancel my bank card and file a claim and I would never ever book a bus fare over the phone they are scammers and they are also very rude, these people actually called me back and called me a $#*!ing $#*!. Literally called my phone back and cussed me out. Somethings very seriously wrong with greyhound. Do not use them. Terrible customer service. And I will get my money back greyhound. And never use you again. Y'all are horrible. And you shouldn't be in business.

DO NOT TRAVEL BY GREYHOUND LINES, INC. PO BOX *******, DALLAS, TX. *******.

Booked a bus for my mom today from Sunset Transit Center in Beaveton Oregon to Seaside Oregon. Upon paying for the ticket the confirmation ticket drop off location said Elsie Oregon. No address listed.

I called 5 minutes after booking and asked for an address for the drop off location. 3 separate Representatives just told me I could not change where she was being dropped off, and they did not have a record of the address on file. The pick up location was also switched to downtown portland (website error?). I asked for a solution, and was repetitively told they could only change the date and time but could not change anything else on the ticket, and it was non-refundable. I repeatedly asked for the address on where she was being dropped off and they did not know. It is INSANE that greyhound is going to be dropping someone off and CANNOT provide an address of where! They will not edit, exchange or refund.

I asked for them to help me set up a seperate ticket with the correct information and they REFUSED TO HELP ME!

Stay away from this Greyhound Lines, Inc.! They are frauds!

Some folks are stuck with public transit, and that's not a good thing, especially when the fiends at Greyhound Bus can victimize you. Greyhound Bus was once an excellent company who ensured their drivers were safe, trained, screened, supervised and honest. Any sex offender would have been kicked out immediately. The Greyhound Bus stations once had lockers that worked, and were safe to use. Greyhound Bus stations once had employees on duty who served the bus customers. No longer. Greyhound Bus moved from Phoenix, Arizona to a seedy part of Texas, and their last concern are customers. They stopped hiring attendants and started hiring men in uniforms carrying guns who abuse bus customers for fun. None of the lockers work, and since there are no attendants on duty, you have to lug your goods around, sleeping on your suitcases when the buses fail to show up. Worst, Greyhound could care less if your bus driver is a hustler, sex offender or worse. Since no one answers the phone, it isn't possible to get assistance when bus drivers refuse to go to Required Stops, stops that were advertised as stops. Your children are not safe alone on a Greyhound Bus. I assure you that their drivers will do all they can to get control of your child, including refusing to stop at a required stop, taking your child to a place where your child is handed to a sex trafficker and kidnapped. The state and federal transportation agencies set up to protect bus customers will do nothing. Greyhound Bus is USDOT ## *******, and the size and weight of the complaints against them would collapse your house. You cannot trust Greyhound. I wish their filthy, stinky buses was all there was to complain about. They deliberately hire sex offenders and sex traffickers. Unless you have no other choice, do not use Greyhound Bus.

I traveled on a greyhound between nyc and Raleigh. During the trip, I discovered a group of passengers were engaged in an organized robbery ring. I had stupidly mentioned the situation to the person sitting next to me, who was involved also, and informed the bus I know. From there he told me that someone on the bus had a gun and that it would be smart to get off the bus. When approaching the driver, on the floor next to him was an open tote bag with a pair of my shoes lying on top. The shoes were in my carryon suitcase that the driver insisted I placed in a compartment over my seat before boarding the bus. The driver acknowledged I knew and that he pleaded that he had a family to feed. I wanted to trouble and as the driver pulled off the highway, i jolted out the door, called 911, filed a report, then realized my bag was still onboard. Greyhound issued an email apologizing for my bad experience. Not once was a call given. Now if I ran a business and one of my employees was accused of committing a crime to my customer, I'd investigate and call the victim. My bag was still on board, so what happened to it? Why did the driver not report it lost? Why did the driver not report a passenger getting off their bus at an unscheduled bus stop? Why did the driver access a keypad box in an overhead compartment, what sounded like disarming a device, and returned to his seat? Greyhounds mistake is that the whole thing was recorded and safely in the hands of an attorney. But don't ride them or Amtrak, there is a very very organized group of individuals, all the way up to employees, who are involved with petty theivery. They even have cover stories and fake accents.

This company is highly abusive and irresponsible, and needs someone to hold it accountable.
I purchased roundtrip tickets from Youngstown to Chicago. The bus left from Youngstown, but when we arrived at Cleveland, it turned out that there were no drivers assigned to continue the trip to Chicago. At the counter, they switched me -without asking beforehand- to the 4:50 am bus to Chicago, yet after hours of waiting, they reported there were no driver for that leg either.
Greyhound failed to provide the transportation that I had paid for. I was left stranded in a strange city at 2am, because of this I had no choice but to cancel my trip. It was by mere chance that I was able to have a friend come to pick me up at 2 am to drive me back.
After this I went online and filled in the form for requesting a refund. However, Greyhound denied my request for a full refund repeatedly without giving a reason why. The whole ordeal was incredibly stressful and I am bewildered by the evident abuse of their power as a company; beyond their failing to provide the service I had paid them for, they have obstructed in every way possible giving me my money back.
Greyhound is showing alarming rates of neglect and exploitation of their customer. No self-respecting bus company could possibly defend arbitrarily cancelling someone's trip *while it is in progress*, leaving that person in a perilous situation, stranded in a city they don't know in the middle of the night, and then claiming that no refund is owed. That response is shocking to everyone I've conferred with about this, and I really advice anyone to avoid travelling with them at all costs. They are not honorable, reasonable, nor trustworthy.

I would give the Colorado Springs Greyhound station a zero if I could.

Where do I begin. I dropped a car off for a friend in Colorado Springs and was told there was a Greyhound Bus that went to Union Station in Denver. There were two leaving Saturday, Oct 5. One at 9:30 am and one at 9:40 am.
1. The bus station in Colorado Springs should be in the third world. Think Yemen, Somalia, Pakistan. Dirty. Smelled like body odor. None of the vending machines worked. The gate agent was overly involved in her iphone and wore a tshirt that said, "People are annoying, especially you." I am not making this up.
2. The 9:30 am bus showed up at 9:26. I wanted to get on it and get out of there but she said the 9:40 bus was right behind her. Wrong.
3. We waited until 10:00. I went to the surly gate agent and she said she did not know where the 9:40 bus was. I said do you have a tracker or a phone number to the driver? She could not be bothered and said it would be late.
4. I called customer service. After a 12 minute wait on hold, I was told there was a problem with the 9:40 bus and the next bus would be at 5:22 pm. That is right, almost 8 hours later. I told the customer service rep that we could have gotten on the 9:30 bus as it was almost empty and she said the gate agent should have coordinated that. I said I want a refund, and she said I had to call another greyhound number. I did and was on hold another 15 minutes.
5. Meanwhile I went into the gate agent, politely asked her to put her phone down and to do something to help the stranded people. I asked her why she did not put us on the 9:30 bus if she knew the next bus would be 8 hours late. She said the bus left early (it didn't) and the driver left before she had a chance to stop her. Both lies. She never left her seat or stopped texting on her phone.
6. I finally got through to one helpful agent. He took my number but said I would have to wait 24 hours to get a refund.

NEVER, NEVER, NEVER give these people your business. They deserve to go out of business. I fly a lot on United and thought they were bad but Greyhound set a new record for poor customer service.

I copied and pasted this from my google review.

So RUDE! I haven't even left the GREYHOUND bus station in Pittsburgh to begin my trip and I felt like posting a review. Whoever is working ticketing at 6am on 5/27 screamed at 4 other customers and I to move behind a line that we didn't see. Then the lady running gate 8 seemed to busy to answer my question "is this gate 8?" so I walked past her to the bus. She then proceeded to run me down and scream at me for walking past her without her answering. Probably a dozen people were there watching. Congratulations, you guys earned my first ever google review. You are the UNITED of bus stations.

Update... she is operator Tracy. My bus driver

Can't even make a new post but here's another update. Tracy made an unscheduled stop 1.5 hours into hour trip at the somerset rest station. She states everyone be back on the bus at 8am. At 7:55am, myself and 2 other random customers were left behind as Tracy had taken off early.

From there it took 1.5 hrs on the phone to reach customer service supervisor after employees could not do anything to help. They couldn't even guarantee the next bus coming 4.5 hours later could let me on the bus but I'd have to ask. Don't ask for a refund because it takes 48 hours for them to tell you if you can receive anything. Well here's to hoping they let us all on the next bus, and that my luggage did get unloaded at my stop since it is now with Tracy.

By far the poorest customer service I've ever experienced (in person and on phone). I don't understand how companies like this can operate. Use megabus next time. Then you won't have a 4 hour trip turn into 9.

Took my money and didnt issue me a ticiet and still kept my money they are a rip off middle finger to Greyhound I will never use them again

I took a bus from Penn station to North Carolina. It was the first time the driver driving that route. He was lost, I was given a piece of paper with the direction. A passenger have to use his phone navigator to help him. He pass one of the stop. Have to turn back over an hour to drop off passengers. I was two hours late for my connection at Hampton. Was at that station over four hours for a worker to call an Uber to take me home. Coming back to New York. The bus didn't turn up. No one contact me. All numbers I call was forward to ticketing. They are said I can only email customer service. I had to google the nearest departure location. Which was an hour and half away. I call back ticketing and ask if I can use the same ticket was told no, not even to paid the difference. I had to purchase two more tickets for me snd my minor child plus charter a taxi. The first two tickets $146.76 and I had to pay $376,76 and $70 for the taxi. The bus toilet was out of service and smell of piss. I was stop over for an hour to my surprise is the same bus come back to connect. For twelve hours. The bus smell of poop and piss, my child couldn't even eat and the driver still allow the passengers to use it and knowing that it was not flushing. I sit three seat behind the driver. The entire bus was contaminated. It take over a week for customer service to email me. Only want to give me a voucher for $146.76, which I have to use to travel. It was not my fault in the first place the bus didn't show up. The bus only leave that location once a day. I'm so disappointed. I wouldn't travel or recommend anyone to travel with greyhound.

Bought ticket on 9/2/22 St Petersburg to Ft Myers Round trip for 39.98 discount price due to advance purchase. Wasn't notified until 2 hours prior to my departure from St Petersburg that the Ft Myers station was closed due to Hurricane Ian and that my ticket had been cancelled, This station also serves as hub for Lee Tran Contacted Lee Tran and found the station was open and in perfect working order. I had to buy a new ticket for $99.98 to Naples FL station which is an hour south of my destination. Asked if I could go to Pt Charlotte as it be closer to my destination and for my ride to come pick me up. I was advised that the Pt Charlotte station was also closed. Upon boarding the driver told me they would stopping at Pt Charlotte then going on to Naples. I went ahead and exited the bus in Pt Charlotte in a location that had received excessive Hurricane Damage and should have been closed. After my friend picked me up in Pt Charlotte we drove by the Ft Myers Bus Station (Rosa Parks Bus Depot) and found it in excellent condition with no damage and busses coming and going. I contacted Greyhound to see about an adjustment to my pricing as I had bought my previous ticket well in advance as I had a concert in Ft Lauderdale that I already had tickets for, and a hotel that was booked and paid for that I was going to with my friend from Ft Myers. For my return trip I contacted Greyhound & asked them to switch my Naples pickup to Pt Charlotte as it was closer. They advised me again that it was closed. I boarded in Naples and found once again they stopped in Pt Charlotte. This would have made my ticket cheaper and less of a drive and gas for my friend. I did get a refund of $39.98 however I think they should honor my original agreement. Due to their errors. They still owe me 20.02 however I feel as a should get a full refund due to stress, customer service, bus conditions, and a fight that happened at the Sarasota station. Horrible service

DO NOT SHIP MUSICAL INSTRUMENTS WITH GREYHOUND. I am a musician currently living in Columbus, OH and had a concert with an orchestra in South-East Texas in mid January. Flying with a tuba is always a nightmare so my teacher recommended I ship via Greyhound. He had done it many times with Greyhound though decades ago. I had never tried it so I thought I might as well. I called about a week before I needed to ship to get a quote. I gave the exact dimensions and weight as well as the destination (Angleton, TX). I was told it would be $20-$30 and would take 1 to 2 days to ship. Sounded great to me! I got to the Columbus station to ship on MLK Day and the worker there told me it would be $100 and 3 to 10 days to ship. My first rehearsal was in 3 days so I was very wary about sending it. The worker assured me that it would get there in 3 days with no trouble. I wasn't confident but since it was so close to the performance I didn't have any other options. The online tracking was awful. For a full week it did not update, so I had no idea where my instrument was. The tuba arrived 10 days later in Houston (days after the performance) and they said that they actually don't ship freight down to Angleton. I ended up having to borrow a tuba for the concert. I had them ship the tuba back up Columbus. The tracking never updated for that but I was told it would take 7 to 10 days. Day 10 passes and no notification. I tried calling but the Columbus station disconnected their phone lines. I called corporate and they couldn't get in touch with them either. On Day 12 I decided to just go to the station in person and see if it had arrived. It did. No one told me. Somehow my tuba survived this cross-country 22-day pointless trip completely unharmed. Throughout the whole process I talked to many different Greyhound representatives over the phone. It was almost like each employee worked for a different company. Everyone seemed to have their own version on shipping policies, tracking, etc. I will never do business with Greyhound again. Absolutely ridiculous

This is the worst experience I've thus far. I stopped riding greyhound years ago because of all the problems I had. I decided to give it another chance today to complete a training objective for my daughter's service dog. The bus driver from New Orleans LA to Biloxi, MS was rude, arrogant, loud, and disrespectful. She had no regard for the disabled people trying to board nor my autistic daughter who ended up having an episode and was triggered because of her. Then the cleaners through our merchandise we had in our seats in the trash but denied it, so I guess it disappeared on its own. I'll never ever ride greyhound again!

There should have been free wifi on the bus. Driver said no wifi. I complained and asked for partial refund. They replied "our records indicate that this ticket is non-refundable and has no refund value. We regret to inform you that we are unable to accommodate your request."

Booking number *******528 I rode from Austin to Dallas May 15th. Departing Bus was 1.5 hours late, due to a breakdown on the road. I missed my connecting bus to Tyler by minutes in Dallas. Two young female customer support staff (both name starting with s) shouted insults as I tried to claim my seat on the next bus out. Which was leaving at 4 am. In the meantime, my luggage containing important meds was stolen. I screamed "Return it and no questions asked. I need my meds." Two minutes later I found near the exit, in tact. Need I go on? Find another transport means for your own mental health and physical safety. Greyhound has gone kaput from former days of glory!