Darrell M.

Bought ticket on 9/2/22 St Petersburg to Ft Myers Round trip for 39.98 discount price due to advance purchase. Wasn't notified until 2 hours prior to my departure from St Petersburg that the Ft Myers station was closed due to Hurricane Ian and that my ticket had been cancelled, This station also serves as hub for Lee Tran Contacted Lee Tran and found the station was open and in perfect working order. I had to buy a new ticket for $99.98 to Naples FL station which is an hour south of my destination. Asked if I could go to Pt Charlotte as it be closer to my destination and for my ride to come pick me up. I was advised that the Pt Charlotte station was also closed. Upon boarding the driver told me they would stopping at Pt Charlotte then going on to Naples. I went ahead and exited the bus in Pt Charlotte in a location that had received excessive Hurricane Damage and should have been closed. After my friend picked me up in Pt Charlotte we drove by the Ft Myers Bus Station (Rosa Parks Bus Depot) and found it in excellent condition with no damage and busses coming and going. I contacted Greyhound to see about an adjustment to my pricing as I had bought my previous ticket well in advance as I had a concert in Ft Lauderdale that I already had tickets for, and a hotel that was booked and paid for that I was going to with my friend from Ft Myers. For my return trip I contacted Greyhound & asked them to switch my Naples pickup to Pt Charlotte as it was closer. They advised me again that it was closed. I boarded in Naples and found once again they stopped in Pt Charlotte. This would have made my ticket cheaper and less of a drive and gas for my friend. I did get a refund of $39.98 however I think they should honor my original agreement. Due to their errors. They still owe me 20.02 however I feel as a should get a full refund due to stress, customer service, bus conditions, and a fight that happened at the Sarasota station. Horrible service

Seriously you pay more for their service and you can only watch one screen. SUCKS! And the quality you get it no where near netflix which I can watch 4 screens on.