Greyhound Bus Lines

Hi my name is Vincent Seabron. My bus was leaving at 11:20 at Greyhound bus station Oklahoma City. I arrived at 11:10. I asked can I buy my ticket for that bus and he said 300 I said the fare is 143. He said and I quote I can do what I want. My bus was in the terminal and I was basically being financially bullied. This was the 10. The 11 I'm sitting outside and this same man says I was smoking weed and kicked me out the station. Later he changes his mind trip back on. Now to the 12 this man by this time knows my name and why this trip to d so important. Mind you 3 days. He allows me to over sleep knowing I had my disability hearing this was on purpose as I felt the entire day was.

TERRIBLE SERVICE, MY BUS DID NOT SHOW WAS STUCK IN THE RAIN FOR 1.5 HOURS, BUS FINALLY SHOWED UP AND THEY YELLED AT ME. PLEASE AVOID GREYHOUND AT ALL COST I BEG OF YOU JUST TAKE A FLIGHT IT'LL SAVE YOU THE STRESS. THEY DID NOT EVEN GIVE ME A REFUND FOR AVOIDING TO TAKE THE RETURN TRIP DESPITE CANCELLING IT HOURSSS PRIOR TO THE TRIP.

Jenn R.'s Reviews
1.0 star rating
My trip with my 3 year old from New Mexico to Florida was Terrible. I had to get off the bus in fort worth because the driver said me and my sick son had to sit separately even though she was the only one to have a problem with it. There was many open seats, and the man who had the seat said he didn't mind, but she was very rude and didn't care what anybody had to say about it. So, at that point me and my son were both crying and had to get off the bus at 2am, in the cold. In the middle of all this we lost a bag, had to call the ambulance just so we could stay at the hospital for the night so he wouldn't be in the cold. Definitely won't use greyhound again.
Now I've been told they can't find my bag and when I've wrote back to greyhound about my experience they don't respond any more.
Had I have not had that terrible service in Fort Worth I never would have lost my bag period. That's not my fault that their driver had no people skills or customer service cares! I will never again and would not recommend. Waste of my money should have took the plane!

Absolutely POOR SERVICE! Bought a round trip, trip back to home bus never came, sent another bus. Then my physical and mental disabled passenger was told she would be left at a shell gas station if there was NO ROOM on the bus that was sent as a backup bus since their bus never came! The gas station are closed! Who does business like this? I want refund! As this is a Greyhound issue not the passengers.

The passenger I put on there also is known to have seizures due to panic attacks... which is what's she's doing... having a panic attack

If I could rate no stars. The customer service if it isn't already illegal should be. I was accosted by the "security" at the dallas terminal on 205 s Lamar location.
No one could provide information which caused me to miss the bus.
I kept asking to go outside for my bus and the security yelled at me and told me to wait inside until he called us, making several of us to miss the bus. All because we used the "wrong"exit door he had us turn around and wait.
Upon returning inside to call customer service the security guards began to tell us since we no longer had a valid ticket we had to "get the f*** out of there".
I finally was able to speak with customer service and they do not offer a new bus ticket or refund. The ticket was not cheap at $120 I decided to fly southwest instead …Found a flight for $150.
I was not the only one who was treated this way, a gentlemen with his wife and 3 little girls and two older gentlemen also were forced to miss the bus. What kind of service is this?I would not recommend ever using this service. Use tornado bus, they offer customer service and don't treat their customer like prisoners. This experience was aggressive and humiliating.

Was notified 2 hours before my bus was supposed to depart that part of the trip was cancelled. Called customer service for help, I could barely understand the representative and he did not help me to fix my existing trip or even book another trip. I was charged an extra $72 to change my trip because I had to go online and change it myself, when I asked how they are going to help me, the representative kept putting me on hold without letting me know he was going to put me on hold. When I asked again how they were going to help me, I was ghosted. Will never do business with Greyhound again.

I had purchased two seats, and only received one causing me and my friend to have to share a seat for the duration of 2 1/2 hour ride. I had requested a refund and did not receive one very very aggravating. I do not suggest to use this company under any circumstances because of my experience and the experience of others. It seems like a very irresponsible company and a company that does not care about their customers.

My husband bought a round trip ticket. It was departing on the day of the rain floods in NY. His bus was departing from Newark Penn Station. Bus was to leave at 5am. Got email delayed until 8:10am. Dropped him off, he waited over an hour and he and 2 other passengers left because no bus ever showed up, they didn't send a follow up email to say they're running late again. He had to Uber home to get his car to drive to Boston (destination). He obviously couldn't take the return bus home later that evening. We wrote to them, explained the situation and they responded that because they did not cancel, they could not refund. I told them no, you just didn't show up. Then they claimed to say the bust showed up shortly after my husband left. This is not true because we knew someone else waiting for bus and they never came. They lie and don't care how badly they inconvenience their customers. NEVER GO GREYHOUND EVER!

I am a bit dismayed at the outcome experience I had with my Greyhound ride. I took a bus ride from Las Vegas to Los Angeles Union Station (Schedule 6414). This was not my final stop but it turned out to be this night. When I arrived in L.A. My bus that was to arrive at 10:30pm never showed up. By midnight, I personally went to the Union Station counter to find out WHAT was going on. My Greyhound App NEVER even updated a missed bus or a canceled bus for the night. Turns out, I was given a new ticked for the NEXT DAY at 5:30AM! What is a woman to do in downtown L.A. Who knows no one? Many of the patrons ended up sleeping overnight on a cold bench at the station! This is not safe for anyone let alone a female! Additional fees were added in order to not sit on a cold bench for the next FIVE hours! This experience was unsafe, unprofessional, zero communication, no apology or explanation to the customers, and left to defend themselves to their own devices! Some customers had no charge to their phones, and could not call for Uber. I am requesting for my reimbursement! Should you decide to take a Greyhound bus, ask ALL these questions of outcomes, and what your rights are as a customer, should this happen to you?

Greyhound is not recommendable, I travel with them and I won't track with them ever again… I would not recommend them to someone I hate…. They had a delay for 6 hours and they sent a notification 1 hour before the original deputies time. And for some reason they thought that was ok… called customer care and they were so rude and render no assistance.

Passengers left stranded in Louisville, KY when relief driver just drove off without announcing departure. Lost my suitcase and carry-on, and all numbers I have tried to call go to the call center, which is not in this country and cannot help. Filed lost baggage claim, but have never heard back. NEVER AGAIN!

I was notified only 35 minutes prior to departure that my bus was two hours late. However, the bus arrived before that newly scheduled time and departed without even a notification. I was able to reschedule my trip, but informing a customer of a departure time and then leaving before that time is a completely unacceptable mode of business. Customer service offered only empty words.

It's fun to ride the bus across America with this service and it's a lot cheaper to travel this way than by airplane or train. Also, you can save 10 % on your rides by having an online membership through their website. Furthermore, it's easy to book a trip through their website and by calling them and free Wi-Fi service is offered on the buses and at the bus stations.

The cons of riding Greyhound are that there are often long delays due to bad weather, the driver not showing up, etc. The free internet service is spotty; on my most recent return trip, I was able to get online at the Cleveland station but unable to get online at the next stops despite having successfully connected to Greyhound's internet service portal. Finally, you still have to pay the customary $20 fee to change your schedule in the event of a death in the family; on top of that, the agent I just talked to made an error on my departure time and said I would have to pay another 20 bucks to change that (despite the fact this error occurred on their end).

Bought my brother a ticket from Lafayette Indiana to ft Meyers florida but he got sick and had to go in a Georgia hospital in Tifton ga 2 days after he got out of hospital greyhound refused to allow him back on the bus because he didn't catch the next bus to ft Meyers. Was he to bring his hospital bed with him? You people are ridiculous and ty for ripping me off and I will never use your company ever again!

Daytona Beach to Hollywood Fl, Fort Lauderdale back to Daytona Beach. 11/3/23-11/9/23
At 66 years old, I can honestly say this was the worst trip of my life. At 5:30am return trip, Fort Lauderdale has no station, just a bench with covering in an UNMARKED CONSTRUCTION SITE, SURROUNDED BY METH ADDICTS. NO GREYHOUND BUS SIGNS! No exaggeration.
Needing some help, the driver, put out by any question, rejected my (and another rider's) simple question, denied my passage, and I was left to wind through the addicts to the nearest store(my taxi had left).
I could go on about my extreme pain due to there incompetence, but please just let me say, never, never allow your friends and family to use this excuse for a bus line. Thank you

The bus was over three hours late going towards Jacksonville and the employees were rude and they have hustlers outside to steal money from customers and the damn bus drivers and $#*!ing social security watch. It's not worth it to travel on you guys line when you gone be out in danger and I want a damn refund to have to be bothered with this $#*!. This was 3:am on the 21st

I paid round trip ticket for my boyfriend to go from Gary, Indiana to Bloomington, IN. And service was awful! It took him over 11 hours one way and 24 hours going back and customer service was horrible! Never again will I use Greyhound buslines! Should've refunded my money for sure….

We left Charlotte, NC on April 1,2022 at 2:45 am. The driver drove 1-1/2 hours in the wrong direction. He pulled over on the side of the expressway to figure out where he was. Then started going in the correct direction. We got off at the next major stop and drove the rest of the way home. Did not feel safe and/or confident wtih the bus driver. Reached out numerous times to Greyhoud for a refund. No dice. They could care less about your safety.

I booked my trip weeks in advance only to get to the bus station and waited several hoursmy pick up time was at 10:30 PM the bus never arrive I was there till three in the morning with two children and when I tried contacting them for a refund they told me that I was not able to get a refund that they don't see my ticket. Bad customer service nobody know what they're talking about everybody has different response don't waste your time or your money if My rating and could've be in a -0 that's exactly what I've given them

The bus stations are a joke. No food, no water, metal benches with no backs. Porta-potties in Columbus Ohio that don't look like they've ever been cleaned.
People sitting for hours and hours at these places waiting for replacements for their broken down busses.
Years ago, this was a respectable travel option! Now it's horse n buggy with stops at smelly stables!

I'd like to express my disappointment with Greyhound's bus. I got this bus from LA to Frenso-CA. It was above 100 degrees outside here in Central California, the bus was almost full and the AC is just not working. It was extremely hot in the bus and there is nothing we could do. Terrible experience, A pregnant woman and another passenger with congestive heart failure, both feeling bad and the bus kept going. After about the second stop, the bus just shuts down. Everyone had to stand out of the bus in the middle of a highway for about one hour waiting for another bus to pick us up. Driver was not really helpful and did not answer the questions. She kept calling supervisors and different people but not giving attention to the costumers. I don't believe it's fair to pay what I paid to get this kind of service. Costumer service refused to refund my money. Terrible experience with greyhound

Zero refund policy even with an emergency. Terrible customer service. They are only interested in revenue and never the customer. Avoid at all costs.

Very old buses, the bus was dirty and had ripped seats too. Bus was cancelled, customers were not notified. Customer service personnel English is not clear the Pittsburgh greyhound bus station was filthy. In particular the bathrooms