I have no positive feedback for this trip! This was the absolute worst trip I have ever been on and I had been on a few from CT to NC and never was this bad! So now for the bad points on this trip: My first leg of the trip from CT to NYC was 15 min late which was nothing and didn't even worry about that. Once arrived at NYC is was a little confused on my next bus and there was nobody in the information booth. I did find an employee that said that I was in the correct terminal# 64 for my next bus. We left NYC already late and after getting on the highway, the bus started violently shaking and the driver said that we would have to go back to NYC for a different bus after only making it to the Newark bus stop which was another 20 min back. There were no issues until arriving at Washington DC where we were already late for the next transfer connection. We were told to wait in line outside and it was very cold out. Hours went by and nobody could get any information on when our next connection bus would be here continuing on from DC south to Atlanta. Finally, at 9:30 am on Saturday morning (almost 5 hours of waiting) we were told to board a bus that was continuing on south. The only information that we were given about the extreme delay is that a driver decided to show up for work! We continued on and made it to Charlotte. We were told that it was just a driver change but after 45 min of waiting we were told that there was another bus issue and we were switching busses yet again! I arrived in Atlanta at 7:45am and heard word that there was a bus leaving at 7:55am to go on south to Montgomery. Of course it was too late and full already to make that bus. I had to waste a whole day in Atlanta because the next bus was not until 4:20pm! I came back to the station well before that time to make sure I wouldn't miss this bus and I did and there were no major issues after that point. However, I arrived in Montgomery AL almost a full day later than advertised arrival time! THIS IS COMPLETELY UNACCEPTABLE! I WILL NEVER USE GREYHOUND AGAIN FOR ANY KIND OF TRAVEL WHATSOVER!

I didn't even mention the other issues that I had including a confrontation that happened right before me when I was sitting in my seat. A Greyhond employee and a customer were screaming and yelling at each other and threating each other! Apparently the bus driver caught the customer smoking weed and confronted him and it escalated outside in a brawl that other people recorded and posted online! There was also an issue with a different person that was caught shooting up dope and we had to pull over! THIS IS COMPLETELY AND TOTALLY UNACCEPTABLE!

Hello, I'm the mom of 2 college students in Washington. My sons were supposed to home this Thanksgiving from their 1st quarter of college. Due to the lack of customer service, communication and staff my sons' tickets were messed up. We bought the tickets 3 months prior to Thanksgiving to ensure they had transportation home. The mountain passes can be unpredictable and we didn't want to risk them driving. When they went to pull up their e-ticket it wouldn't pull up. Per the instructions, we called customer service. We talked to 3 different representatives and could not understand any of them well. Finally, it was determined that the ticket had a "change" and this is why it wouldn't pull up. Since we had not requested a change nor been informed of one... I questioned what had happened. Turned out their original return trip did not exist anymore and that bus was now rerouted through another state, getting them back to school at 2am in the morning the next day (so a 6 hour drive became a 17 hour drive). Given the lack of safety at the station in Spokane... this wasn't an option. 3 months... no email, call or text to let us know there was an issue with the return ticket. I was instructed to call the Spokane station directly by one agent, which made no sense, but I called. No answer and never got a call back. But I thought "we will figure out the return later", let's just get them on the bus in Spokane. While my boys waited for an 11:10am bus... a fight broke out in the station which a security guard had to break up. This security officer then proceeded to smoke INSIDE THE STATION (which is illegal in WA). The bus was late, so the agent there told the passengers a bus was coming from Spokane Valley (maybe 20 minutes away) and there would be a 45 minute delay. An hour an a half later... still no bus. AND no agents. That's right, they don't staff the counter from 12 - 3pm. So the agents LIED about the delay and then left. How do we know this? My boys looked it up and the bus was now scheduled at 4:45pm. NO notification from anyone of the change. So now my boys are stranded in Spokane in a creepy bus station and no return bus. Quite frankly didn't even trust that their bus was going to show up nor did I feel safe putting them on the bus at that time of day and driving over the mountain pass so late at night. As a result, we made the difficult decision to not have them come. I had to pay for an Uber to get them back to their dorms, where they had no food or meal options due to the holiday. Had to spend $100+ to get them something to eat for the weekend and manage their (and my) emotions over the disappointment of not making it home. This level of incompetence, lack of concern for safety and customer service that is no help is completely unacceptable. Thank you Greyhound for ruining our holiday. I cannot recommend their service to anyone for their own safety and lack of reliability.

I had a horrible thing happen to me recently and needed to leave an area to be safe. I turned to Greyhound because I thought I'd be safe with them. I have never been more wrong in my life.
It all started by me being hit on by security at my original boarding station. I was just trying to give him a key and he kept grabbing my arm and saying I had to come back to see him. I finally jerked my arm loose and told him that I would never come back and he just made sure if it. And in the future he should learn not to touch or grab a woman it was a blatant abuse of his position. Little did I know then that was the least of what would happen on this nightmare of a trip. Let me back up to say that I'm 51 and have a hip replacement and have had back surgery and my knee on my other leg has been swollen and extremely painful. I also have asthma and have had some issues with my heart recently.
The last thing I needed after what I've been through already was to be screamed at and threatened along the journey. And by the very staff that's supposed to be keeping me safe until I reach my destination. At least that's what we are paying for isn't it?
Also I need to point out Greyhounds zero tolerance policy about aggressive behavior. You're told you will be removed from bus or station and possibly go to jail if you violate said policy. But they don't follow the policy themselves. After my initial problem at the start which should've been a major violation, I got to station after station and was horrified more and more with each stop. The staff, if actually visible that is, goes out of their way to insult you and ignore you. God forbid they do what they're paid to do. Help us the customer!
I thought being groped was bad but when I got to Atlanta it got so much worse. First the station is swarming with people trying to sell you something legal or not. And the staff nowhere to be found. I witnessed so many drug deals right under security nose I started to wonder if they were blind. But then at 9:15 when we're supposed to get on our bus people start to line up. Little did we know we would stay in that line for 5 hrs. What was supposed to be an hour and a half layover turned into a marathon of misery. If we asked what was going on, if we were actually lucky enough to find someone we got snapped at how are we supposed to know? I'm sorry why do you work here if you can't look up a bus schedule or see why a bus is late? Now remember I told you about my hip and back and knee well after standing in an line for 5 hrs I was in tears. An employee walks by and calls me a name I'm probably glad I didn't hear and when asked why we weren't leaving he snaps how am I supposed to know. Turns out our bus driver didn't want to work that day. And the employees knew this before our departure time of 9:15. But didn't bother to call another driver in until 11:30 pm. And how did we find out? The new bus driver was more than happy to inform us. He also informed us that he had let them know at 3pm that day he was available to work. After that the driver proceeded to inform us that his supervisor instructed him not to let certain people board his bus that were on a certain connection bus. He then told them that what they did wasn't his problem and the hotels in the area were booked so don't bother asking for a room on Greyhound. Although worried about his attitude I had to get on the bus or be stranded so reluctantly I got on. And by now I'm 4 hrs behind on my schedule. Next stop Charlotte NC. Where the staff was confrontational and extremely insulting. We were all confused because of the length of time we had stayed in Atlanta and the staff in Charlotte could care less. It was more than obvious they wanted us out of their hair! We were yelled at and talked to like we were low class trash that they just wanted gone. They boarded us quickly and if we asked a question they yelled over us to announce that what we had to say didn't matter just follow directions and get on our busses. I got on my bus and a security guard followed me on. A lady in the middle of the bus that didn't speak very good English tried to ask a question. The man yelled at her and told her to be quiet. She tried again to politely ask and he yelled louder. He then reminded her of the zero tolerance policy and told her if she said another word he would remove her from the bus. You could see the fear on her face but her question must have been important to her cause she went to speak again but before she could utter a word he screamed that he was serious and she was about to walk or better yet she could go get on a train. He then snapped oh no that's right they shut down this am so she better shut up! With tears in her eyes she looked away and then the guard went on to tell us some luggage had been removed from the bus cause they didn't have tags. Instead of letting people check he then got off the bus and the driver got on and the pieces of luggage sat in the parking lot as we drove away! We get to Raleigh Nc and encounter yet another rude and elusive staff. See a pettern here if you work for Greyhound I think your trained to avoid customers they do it so well. We get into the next bus because the one we had been on had no air conditioning. Next stop Richmond Va.
Well I thought Atlanta was bad. I had no idea what was in store. We're are ordered to get off their bus and told they had no idea what we were supposed to do other than sut and wait. A lot of people lined up at the ticket counter I had a seat I figured I'd let them get yelled at and humiliated and possibly learn something from one of them as they walked away disappointed. They stood in line for almost an hour and only got someone because a security guard went and found someone for them to talk to. It looked as if he was dragging the person to their post. I sat and listened as people were ridiculed and made fun of. But ultimately we're told to just have a seat and when they knew something they would let us know. I at this point had had enough. I went to that security guard and asked him if it were always like this. He said in the past few months it's only gotten worse. I asked him to find the supervisor of the terminal I wanted to speak to them. He dropped his head and got a sad look. He said yes ma'am but I'll tell you now they probably won't come. I said pls go ask I have to at least try. 20 mins later he came back his head low and informed me he had been cussed out for even approaching and asking.
I was walking around the station. The restaurant in the terminal had barricaded the door shut with wet floor signs so nobody could enter. At this point I had not eaten for almost a day and a half. The vending machines were so expensive. A small bag of chips that would cost. 50 cent we're $2 and a 20oz soda was $3. Same with water. And most machines were empty. The bathrooms were absolutely disgusting. Toilets had been pulled from the floor. There was no toilet paper in any stall. The bathrooms smelled of piss very bad. I went out the front door and immediately was approached by a drug dealer asking if I needed anything to which I smiled and said no thank you and tried to walk away. He wasn't happy with my answer and went to grab my arm. A young man I had been traveling with stepped up and started speaking to me and called me his aunt and then the guy walked away. I thanked him but told him I had it under control. To which he informed me the guy had pulled out a switchblade behind his back and that's why he interfered. So I immediately went back inside and sat down with my luggage. We all tried for 2 hours to find someone to tell us anything. But we were all unsuccessful. An hour later a very nasty woman came out and spoke very loudly and said alright you people listen the hell up!
She then began to tell us our bus driver wasn't coming and she had no idea what we were gonna do cause they had cancelled an our trip. Um excuse me how do you cancel a trip I'm still undertaking when I've yet to get close to my destination? Now may be a good time to mention I'm a affiliate of Homeland Security. I do prison transport and fire watch /security for certain businesses. I took out my badge and walked up to the woman yelling at us. I demanded to speak to someone of authority immediately or I was calling the law. She went to a room for a minute then came back out and made an announcement that a bus driver was coming and would be taking us to Baltimore but would take another 45 min to arrive. I was supposed to have left Richmond at noon it was now 3 pm and we were being td we had to wait longer. My transfer bus was supposed to leave Baltimore at 7:35 I didn't see how I was going to make it. But realized getting away from the Richmond terminal was of the utmost importance. At 4:15 we finally left Richmond and I breathed a slight breath of relief only to not be in immediate danger anymore for awhile. After all I was heading for Baltimore. After hitting traffic and all we arrived in Baltimore at 8:35. The terminal was clean I will admit but I was not out of trouble and I had no idea what to expect.
As I approached the ticket counter the woman was nowhere to be found. I stood there for 30 minutes before I attained the security guard attention. I asked him to pls get the person that was supposed to be working the ticket counter. After another 30 mins a very unhappy woman approached me and said yeah what do you want. Wow just wow. I informed her what was going on and she laughed in my face and said your bus left. I kept my cool even though I wanted to do something else and said excuse me but when is the next bus going in that direction. She laughed and said tomorrow at 11:30. I then said so I need to stay in the terminal all night or will you provide a room for me. This isn't my doing and I was exhausted. I'd been up for over 24 hrs. She laughed and said no we won't and you won't be able to stay here all night because we close between 2 am and 6 am. I then asked to speak to the manager. At this point I wished I had my gun and badge but realized it was probably for the better. I went and sat down and prepared to wait. Then to my surprise a young African American woman around 30 came in screaming! And I mean screaming. Remember zero tolerance policy. Well she told the security guy your gonna need a seat team if I don't get what I want. She then went to ticket counter and yelled about how she just spent over $500 for tickets and they didn't even have a seat on the bus for her. The security guard went to ask her to quiet down and she told him to shut up he didn't work for Greyhound and if he was smart he wouldn't get involved. He moved away! The manager came out to talk to this woman and walked outside with her. In the next 45 minutes that woman and her party we're told that because the driver in Richmond allowed people on the bus who had no right on the bus there wasn't room for her and her party. I was being blamed. Me and the other innocent people that had trusted Greyhound to deliver us safely to our destination. I was just astonished. And completely devastated. But what's worse a few minutes later the woman and her party we're out on another bus heading to her destination. I had been calm courteous and respectful and gotten laughed at and humiliated. And blamed for their problems cause I got on the bus I was told to get on. And someone who had broken every rule was put on another bus to where she needed to go. I had had enough. I then approached the manager and she tried to wave me off. I spoke louder and told her not this time. Your about to throw me out on the streets with 3 suitcases to fend for myself for 4 hours and it's not happening. She laughed at me and said oh yeah we close what are you going to do. I said if I have to I'll tie myself to your uncomfortable $#*! benches. I have a bad hip a bad back and I also have heart issues. I can't sleep I haven't eaten and your restaurant that's supposed to be open 24 hrs a day is closed. I refuse to be abused any longer and I want a full refund of my ticket. I've also asked for a room at a hotel only to be told you don't do that anymore since the pandemic. I then showed her my homeland security id and told her to please call the authorities. All of a sudden her attitude changed. She wasn't going to help me anymore than not making me leave the terminal for 4 hrs but at this point I would take it. The next morning I got a new ticket dated for that day to go the rest of the way on my trip. The person that was picking me up told me to get off at the stop before my original stop so that I could end this horror trip once and for all and finally breathe a breath of relief. I will never in my life recommend or travel with Greyhound again. If you're smart neither would you. And I am demanding a full refund

We took our son to NYC for his 6th birthday, which was the dreamiest time ever... UNTIL we were trying to get home... We purchased 3 tickets to return back to Providence, RI from Manhattan, NYC on June 20,2022 for a departure time of 6:40pm.
We arrived at Port Authority and to our gate waiting on our bus to board. At 6:30pm, a random Greyhound employee who was outside on the dock informed us that our bus was canceled. We went to the information center to ask about this and they advised us to go to Greyhound customer service.
At around 6:34pm the overhead announcement stated that our bus was boarding.
We arrived to Greyhound customer service and waited in line for about 20 minutes to speak with a representative. When we spoke to the representative at about 6:50pm, she confirmed that our bus had been canceled and when we asked why it was canceled and why we weren't notified, the representative responded with "I don't know why it was canceled. Why didn't you know it was canceled? I knew at 5:30 that it was canceled."
I reiterated that we didn't know and we weren't informed as such. When I asked what we were supposed to do; what accommodations they were going to offer us since we hadn't planned for spending another night in NYC and couldn't afford to, the representative informed me that no accommodations would be made for us but we could get a refund or reschedule our trip for 7am the following morning to Boston and that we were "allowed" to spend the night in the bus terminal. I requested to speak with a supervisor and was told that there was no supervisor available to speak with.
We called Greyhound customer service and spoke with someone who was NOT AT ALL helpful. She basically gave us a hard time and the runaround the entire conversation, finally saying she was sorry, but there was nothing she could do because she wasn't located in the U.S. I asked to speak with her supervisor, but again, I was told there was no supervisor available to speak to. I asked if we could have a supervisor call us back when one did become available, but I was told no, that was not possible and I was advised to speak with a supervisor at the bus terminal or to call back later and try to soak to a supervisor then, but was told one may still not be available.
At around 7pm, we were finally able to speak to a supervisor who kindly listened to us, but only offered us the same response as the previous representative, and that he knows that no accommodations will be made and proceeded to tell us that a driver called out and that's why the bus was canceled and that they're having trouble with the drivers; that lots of people have gotten sick and died from the pandemic and they don't have enough drivers.
We received NO notice of this bus being canceled - no email, no text or anything until a random employee told us 10 minutes prior to boarding. As such, we were unable to get another bus on another
Bus line (Peter Pan said they stop selling tickets 10 minutes prior to departure time and it was past that), and we were unable to afford another night's stay and there weren't any other busses going to Providence until the next morning - not only was my family not only forced, but expected, and with zero compassion, to sleep in a strange, cold, very loud, uncomfortable and bright bus terminal over 150 miles away from our home, I also missed an entire day of work, incurred damages to my home from my dog because our dog sitter was unable to stay home with him longer and he was left alone for over 17 hours, I need to make an appointment to see my chiropractor due to the horrid conditions of our sleeping arrangement and the toll it took on my previously injured neck and back - ALL because of the MASSIVE and SEVERE lack of communication and compassion or even an ounce of any professionalism
On Greyhound's part.
This was, without a doubt, the single worst experience I've EVER had with any company and one of the absolute worst experiences of my entire life.

Ok, hang in there with me for a minute. Took a bus from Altoona PA to Lexington KY, not only was it a 16 hour ride but we also stopped at some of the shadiest parts of different towns I've ever been in. My bus smelled like piss and the floors were sticky, there were writings on the walls and the driver was just straight up rude to everyone. Once we hit Cincinnati Ohio, something happened during the driver change and we got delayed by 6 hours while being held up in another ghetto $#*! station filled with bums and "homies" being loud as $#*! and fighting with security (most entertaining part honestly). Speaking of, I had a return ride at 6am from the Lexington station and my Uber driver dropped me off around 5am. If you have bus services that early, HOW IS THE STATION CLOSED AND I HAVE TO STAND OUTSIDE IN THE MIDDLE OF THE LEXINGTON GHETTO WITH CRACKHEADS TRYING TO STEAL MY $#*!. How are there not any cops parked in the lot of some kind of security walking around? Literally homeless dudes and beaten up smackheads coming out of the woods and walking to the wall I was leaning on getting closer and closer to me trying to bum smokes and money off me. Luckily I only had a brief exchange of words with the wonderful after hour residents of the closed Greyhound station. The on bus bathroom looked like a corpse exploded in there and the station bathrooms weren't any better. Wifi was basically non existent, just like the manners of any Greyhound employees I tried talking to about ticket info and bus times.

I purchased a ticket on-line from Binghamton, NY to Richmond, Va and the ticket confirmation was from Boston to NY, so I call customer service and explained that it must be a GLITCH in you all system because of the ticket being wrong. Customer Service advised that the ticket was nonrefundable and it was nothing that could be done by policy and I would have to buy another ticket... reluctantly I did buy another ticket from from Binghamton, NY to Richmond, Va and the ticket confirmation was wrong again... so I called customer service back again and explained the situation about the tickets being wrong and that there must be a GLICH in the system. The person that I spoke with in customer service this time could issue me a voucher for one of the tickets but stated that I would have to take a loss for the other ticket. So I posted on their Facebook page about my issue and a representative from the company replied asking me to message them back in private in which I did and we went back and forth about the situation for the person to reply with this--"Linda, we are not always able to provide a resolution the customer would like and we will not be able to honor your request. We wish our response could have been more favorable. -LR"... I was asking for my money back or another voucher because it wasn't my fault for the GLITCH and I should not have to take a loss for $146.90. After speaking with Greyhound customer service today and the rep. Telling me that they could not issue me another voucher bc one was already issed for one ticket already... Ok, but what about the second ticket that I purchased.As a paying customer, I'm not satisfied with this out come bc when is it ever the customer fault to pay for a problem that was created by the company's system. FROM NOW ON USE THE CHINESE BUS or AMTRAK... I KNOW THAT I WILL.
#UNSATISFIED CUSTOMER

Since I live in San Angelo which Greyhound is the only bus service company, I have been a frequent traveler with them for nearly 2 years (San Angelo - San Antonio - Houston) and 99% of them were terrible!

San Angelo Bus Station: The bus NEVER came on time, most of the time it 1:30-2 hours late! I called Greyhound customer service but the bus kept coming late. The first and last time it came on time is from November 2017! Also, the smell of cheap air freshener in the station makes me sick!

San Antonio Bus Station: When I came to Houston bus station, the bus arrived 1 and a half hour late. I didn't mind if it's late but I need to go to San Antonio on time for another bus to go back home. The staff talked to his boss and they promised I would be able to get on the other bus back home since people in San Antonio's gonna hold the bus to wait for us (me and another passenger). I believed them so I got on the Houston bus eventually. However, when I got to San Antonio, the other bus had already left! To solve the problem, they gave me new tickets for ANOTHER 20 HOURS TRIP which went to another 2-3 different cities in Texas before I could get home. I was suffering from a severe back pain so I couldn't sit that long. Also, it's the worst way to solve a problem which caused by their fault! I didn't agree so they gave me another aka last option which was that I had to wait until tomorrow afternoon for the next bus! I said I wouldn't be able to afford a hotel room. They said they would let me sit at the station (with the cheap air freshener and rough chairs) for another 24 hours! Are you kidding me? Again, I mentioned my back pain and requested them to take me back to Houston where I was be able to stay at my friend's house. Because I would be rather stay in Houston and wait until the next day if I had knew they would broke their promise to hold the bus for us and gave us a hard time. But they only gave me 2 options (between 20 hours trip and 24 hours waiting + another 5 hours on the bus). It was ridiculous! I spoke to the staffs, the manager and even called customer service but they insisted not taking me back to Houston. The manager even said: "what if you came back to Houston and the bus tomorrow is late again?" I said I've been traveled for the last 2 years and it's never been late. And if they'd let us know the bus's gonna be late, I'd have other options. He said it's been late for the last few days (?) Why they didn't even fix that problems. When will they stop letting their customers suffer from their bad services? However, when I searched on their website, the bus to Houston that day still have available seats. At that time, I was done talking to the people at San Antonio station since they were rude so I called customer service. And she said the same things like they said and suggested me to buy new ticket if I wanted to go back Houston. "So you won't let me to get on the bus back to Houston because of the money right?" I continued "why ya'll won't take me back to Houston while the seats were still available?" She said it wasn't about the money, it just because they just couldn't! They cheated me to get on that bus even though they knew it'd be late and didn't even keep their promise to hold the other bus for us. We were literally cheated by them! Eventually, I chose to go reschedule my ticket to tomorrow. I came back from Houston on a different bus company. Great service, new bus, smell good, cheaper, shorter travel time!

Moreover, while I was arguing with the staffs, someone just stole my Anker power bank from my backpack I left nearby! (I wasn't be able to carry backpack long due to my back pain.) I didn't find out until I got on the bus (from different company) back to Houston!

Also, It's the cheap air freshener again. It's too strong you are not able to ignore it. But not like in San Angelo, you have to get in line an amount of time before it departs and you can't stay outside since those are busy streets. I always had to cover my nose with face mask or the upper part of my shirt. Some people stared at me, some shows their thumbs up to show their agreements.

Houston bus station: The air freshener is not too
Bad. No parking lot for picking up or dropping off. Too many homeless people disturb. The bus is not usually late but it was late one time which led to the worst experience in San Antonio.

OUR HORRIBLE GREYHOUND EXPERIENCE - My 21 year old daughter purchased a ticket on December 5th 2016, to travel from Binghamton NY to New York City on December 27. She was going to Port Authority to make a connectioon to JFK Airpot for a 10AM flight. The bus was to pick her up at 11:45PM in Binghamton. The bus never even showed up. When she called her freind who was on the bus(friend was picked up in Syracuse), we were told that the bus driver said that the bus was now filled & there were no seats left, so he didn't even stop in Binghamton. (My daughter purchased this ticket on Dec. 5th!) It was then my responsibility to drive her to JFK in the middle of the night. She had to catch her flight, so we left at 1:30AM & I drove 3 1/2 hours one way, & then attempted to drive 3 1/2 hours back. I had to stop twice at rest areas to sleep as I could not stay awake. I finally arrived home at 11:30AM the next morning. I missed a whole day of work, paid $42. In bridge tolls, and approximately $40. In gas money for the trip. I called & filed a complaint (#*******) & I was told by complaint department that this is common practice of their company. They continue receive this type of complaint, & to turn these complaints into corporate headquarters, but nothing changes. He said he was sorry, but the only thing that could be done was to file a claim for the ticket and a refund would be issued. (Isn't that nice of Greyhound) Needless to say, my family will NEVER attempt to use Greyhound again, & I have relayed this story to as many people as I can. From these conversations I have had with others, this policy has been in place for quite some time, so they really don't care how their customer's feel, or what type of hardship the customer has to deal with. They will just sell the ticket to another unsuspecting customer. Hopefully, this policy will one day catch up with the company. But until then, BUYER BEWARE!