Rinkitory T.

Since I live in San Angelo which Greyhound is the only bus service company, I have been a frequent traveler with them for nearly 2 years (San Angelo - San Antonio - Houston) and 99% of them were terrible!

San Angelo Bus Station: The bus NEVER came on time, most of the time it 1:30-2 hours late! I called Greyhound customer service but the bus kept coming late. The first and last time it came on time is from November 2017! Also, the smell of cheap air freshener in the station makes me sick!

San Antonio Bus Station: When I came to Houston bus station, the bus arrived 1 and a half hour late. I didn't mind if it's late but I need to go to San Antonio on time for another bus to go back home. The staff talked to his boss and they promised I would be able to get on the other bus back home since people in San Antonio's gonna hold the bus to wait for us (me and another passenger). I believed them so I got on the Houston bus eventually. However, when I got to San Antonio, the other bus had already left! To solve the problem, they gave me new tickets for ANOTHER 20 HOURS TRIP which went to another 2-3 different cities in Texas before I could get home. I was suffering from a severe back pain so I couldn't sit that long. Also, it's the worst way to solve a problem which caused by their fault! I didn't agree so they gave me another aka last option which was that I had to wait until tomorrow afternoon for the next bus! I said I wouldn't be able to afford a hotel room. They said they would let me sit at the station (with the cheap air freshener and rough chairs) for another 24 hours! Are you kidding me? Again, I mentioned my back pain and requested them to take me back to Houston where I was be able to stay at my friend's house. Because I would be rather stay in Houston and wait until the next day if I had knew they would broke their promise to hold the bus for us and gave us a hard time. But they only gave me 2 options (between 20 hours trip and 24 hours waiting + another 5 hours on the bus). It was ridiculous! I spoke to the staffs, the manager and even called customer service but they insisted not taking me back to Houston. The manager even said: "what if you came back to Houston and the bus tomorrow is late again?" I said I've been traveled for the last 2 years and it's never been late. And if they'd let us know the bus's gonna be late, I'd have other options. He said it's been late for the last few days (?) Why they didn't even fix that problems. When will they stop letting their customers suffer from their bad services? However, when I searched on their website, the bus to Houston that day still have available seats. At that time, I was done talking to the people at San Antonio station since they were rude so I called customer service. And she said the same things like they said and suggested me to buy new ticket if I wanted to go back Houston. "So you won't let me to get on the bus back to Houston because of the money right?" I continued "why ya'll won't take me back to Houston while the seats were still available?" She said it wasn't about the money, it just because they just couldn't! They cheated me to get on that bus even though they knew it'd be late and didn't even keep their promise to hold the other bus for us. We were literally cheated by them! Eventually, I chose to go reschedule my ticket to tomorrow. I came back from Houston on a different bus company. Great service, new bus, smell good, cheaper, shorter travel time!

Moreover, while I was arguing with the staffs, someone just stole my Anker power bank from my backpack I left nearby! (I wasn't be able to carry backpack long due to my back pain.) I didn't find out until I got on the bus (from different company) back to Houston!

Also, It's the cheap air freshener again. It's too strong you are not able to ignore it. But not like in San Angelo, you have to get in line an amount of time before it departs and you can't stay outside since those are busy streets. I always had to cover my nose with face mask or the upper part of my shirt. Some people stared at me, some shows their thumbs up to show their agreements.

Houston bus station: The air freshener is not too
Bad. No parking lot for picking up or dropping off. Too many homeless people disturb. The bus is not usually late but it was late one time which led to the worst experience in San Antonio.