Greyhound Bus Lines

First route was cancelled. They rescheduled for the next day. Major delay caused missing the connector route. Rescheduled. Bus driver never showed up to finish the connector route. Unaccompanied minor stranded half way between home and destination. Customer service tells you to call complaint department. Complaint depart tells you to call customer service. No one cares that this is a minor. Rescheduled the reschedule. That bus cancels. Rescheduled again. That bus is on a 2 hour delay. IF that bus shows, my son will have been at the Cincinnati depot for 14 hours by himself! This will be 29 hours later than he was suppose to arrive originally. There is no way to contact anyone higher up. They wouldn't issue him a ticket to just come home. They wanted his personal information to be able to help us. He is a minor. That is not legal. Yes, he's 17, but not legally an adult. They can only keep rescheduling his ticket. We are very irritated and angry. We have never had this problem before and we use Greyhound all the time. Never again! JUST DON'T DO IT!

I took a trip from Boston to Sturbridge and another from Sturbridge to Boston. If I had not gone to Sturbridge, I would inconvenienced my family and only Greyhound goes there.

The desk worker at South Station, Boston only intermittently wore her mask. The bus arrival time had also (as best I can tell) shifted back ten minutes. (It still arrived late.) On my return trip, the conductor wore no mask, even when taking our tickets. This broke federal law. He also did not make an announcement about mask-wearing and used the excuse that he had already done so in Albany, NY, before a number of us had even boarded the bus.

Out of around fifty people in a nearly full bus, at least six did not wear masks. When I complained about this, I got an e-mail about getting "inconvenienced" (not what happened) and a wheedling statement made about hoping I would continue to use Greyhound. The second e-mail said something similar. They said nothing about improving safety. They also wouldn't refund my tikcet.

The ride from Indianapolis to Vegas was bad enough, but the return trip. Pure hell! The drivers are the rudest people. You have to be rude to be hired. Left Las Vegas and these idiots took me all the way to LA-Phoenix and then flagstaff, Arizona which out another 16 hours on my trip when I called and they would fix it to leave Las Vegas and go straight to flagstaff. I broke my foot had to be taken to hospital, had a terrible trip in Vegas on top of picking up my brothers remains from passing away. Absolutely no sympathy or compassion. We went almost 26 hours without food at the stops either closed or just an area to pick up. I could go on and on. They need a class action lawsuit. This BS needs to stop. When I pay $430 for a damn ticket I expect the service I paid for. 51 1/2 hours on the same bus, get all the way to St. Louis today at 11am only to be told at 11:45am (11:30 time scheduled to leave, that we have a 3 hour delay to Indianapolis. WTF I'm done! PS: I was suppose to be on the bus that killed 3 people in Illinois when we left. Driver error I'm sure no driver gets off a ramp at 70 miles an hour and slams into 3 parked semis unless your tired.

First off if you are traveling and your trip gets canceled 3 times costumer service will try to give you a 90. Voucher unacceptable horrible, unreliable and very dirty

I Took A Greyhound Bus From, Indiapolis, Indiana To Mobile, Alabama... When We Reached Georgia, We Ran Out Of Gas, In The Middle Of Nowhere,... We All Were Stranded, For 4 Hours... Then, Before We Left, Georgia, The Bus Breaks Down...I Was Suppose To Be, At Mobile, Alabama Bus, Station 1:05 pm. I Ended Up Arriving There At 12:26 Am. The Next Morning...11 Hours And 20 Minutes Late...
I Contacted Greyhound, Corporate Office, 10 Days Ago, Only To Be Ignored... They Need To Change There Slogan, To Greyhound, Leave The Screwing You Over To Us!
"Promise To God, TrueStory..."
Thank You, And Remember Don't Trust Greyhound! God Bless...
Sincerely, Edward B. Salisbury...

Bus drivers very rude & impatient, customer service rep at the stations very unpleasant, rude, impatient. They hate their jobs. If a traveler ask for assistance gets yelled at.

I wish I would give this establishment zero stars. They first of all they have no way to contact customer service except through a web form that they don't even respond to. The only way to contact a corporate location is through snail mail.

This business is designed to exploit and rip people off.

I had the worst experience of my life. The bus was first of all not clean and smelled horrible. Then the bus broke down, I had to wait in the bus for 6 hours. I spent 10 hour total on the bus and only got half way to my destination. I had to get someone to pick me up and drive a total of 6 hours to get me. The mechanics were delayed and the alternate bus had still not arrived when I was picked up. The bus driver was not knowledgeable on what was going on and we were all notified when a bus was on the way after 2 hours in. I am disappointed in the professionalism in this situation. It was incredibly frustrating as we were told one thing and then it was not delivered in a timely manner.

I would like to be refunded not only for my bus fair but the additional cost to get to my final location. A trip that was supposed to be 8.5 hours was elongated to a 13 hour trip with no help from greyhound.

I recently took a trip from Dallas to San Antonio, the initial bus to San Antonio was fine BUT --- going back home to Dallas was terrible. I arrived 20 minutes early as recommended and was told I needed a bag tag by an employee so I got in line to get one, this line never moved! After that the same employee called me over and said that my bus was about to leave and that I need to hurry up in a rude tone. First off, I was only doing what I was told to do. After that, he gave me a bag tag which he had access to the whole time and I boarded an extremely overly packed bus where I could hardly move and was in actual physical pain when I finally arrived back in Dallas. This isn't even my worst experience with Greyhound. They once sold so many tickets that there was no room on the bus and they me left in the completely wrong state and city and didn't even offer me a refund. NEVER AGAIN! Next time I will be taking a flight even if it's for the same state. I wouldn't let my dog travel on this God awful bus service. 0 stars! Greyhound is a pathetic excuse for a business.

Greyhound is the worst, don't travel here. They cancel my trip every time and they don't give any notices.

They couldnt find a driver for 2 busses and ours was 1 of them in amarillo. There were busses there but no drivers causing a 2 hr delay so i missed my next connecting bus in tulsa and they acted like it was my fault that i didnt get there in time for my connecting bus. They rerouted me to go through indianapolis insted of chicago on a bus 5 hours later. The nis i had just got off of was also going to indianapolisright then and had empty seats nut they would let us ride that 1 we had to wait5 hours for the next 1 going the exact same route. They added 10 hours to my trip from this 1 screw up. Their customer service skills are horrible trying to boss everyone around like they have some authority over them. They forget that we are paying customers that have paid them for a service and in my opinion the sercive includes having a driver ready for the bus. I will never use greyhound again. Its back to renting cars for me.

The greyhound trip my family and I had with you all was terrible. Well I was totally unaware that you all had assigned seats. I booked four tickets, not two. When my family and I got ready to get on the bus, the greyhound only gave my family and I two assigned seats. So that left my other two younger disabled kids to sit next to strangers far away from on the bus. My children are all under the age of 9. So it was a bit frustrating because my children had to sit far away from me with someone we don't know. The bus air conditioner was broken. Everyone complained to the bus driver that the air wasn't working. Her response was to deal with it. The bus was extremely disgusting and not sanitized at all. The bus number #0836 air conditioning needs servicing.The whole entire ride the air conditioner didn't blow out from the vents at all. Also the bus broke down on the side of the freeway. It was a terrible experience dealing with a greyhound. The driver told me there was nothing she could do about my other two children getting a seat. The terminal's that we did go to didn't have any greyhound workers. To help me get my other two smaller children an assigned seat at least next or near me not far away behind the bus with strangers. Also you all don't tag your customers bags anymore so everyone's bags are mixed up. I had to constantly keep getting off the bus everytime it stopped to let passengers off to make sure our bags were still there which is a big inconvenience towards you all passengers. There was a person smoking vape on the bus which almost caused my asthmatic children to have an asthma attack. I'm sending over this email to request a full refund. My family and I were inconvenienced by Greyhound the whole entire trip. Also last but not least the plugs on this bus didn't work to charge your phone at all. My phone was dead the entire time until we stopped inside a greyhound terminal while we waited on our driver. The inconvenience that the greyhound put my family and I through was a terrible experience. I'm requesting a full refund for the inconvenience we went through while using y'all for transportation while we traveled.

Greyhound SA couldn't be bothered anymore. Both Drivers & customer service shut you down immediately!

I wanted to purchase a ticket online for my boyfriend who was on a construction job in long beach(away from home, no access to computer himself) This was a 13$ fare, but because i wanted to put it on my credit card it would be an additional 18$ since i wasn't the one traveling. The only other option, was to pay by cash, but to do that, the persons computer who received the ticket(witch you could pick up at a location such as 7-11, problem is, the person had to have the original reservation that was printed from the computer in witch it was reserved) now I'm am in san diego he is working in long beach(again with no computer access for him) so we could not use the cash method either, since it would be printed from my computer. So he just has to go to the terminal and hope there is room on the fr%$en bus for him, since they make it impossible to reserve a damn ticket. Stupid policy's if you ask me! Know wonder they have a horrible rating with the BBB. About everything from disrespect of persons with disabilities, to package delivery! Amazing this company is still in bussness!

I'm taking bus from Kansas to st Louis and they literally have me transferring in abeline ks with a layover of an 1 hour and a half on a Saturday night in the middle of the night at 320 am until 445 am on a curb outside in the middle of winter. No shelter just on a curb for hour and half. Sitting with all my possessions freezing in middle of night fir anyone to come take my suitcase and run with it. I'm appalled. I can't even get how this is legal for greyhound to do. Dropping me off on a curb making me sit freezing with no shelter for an hour and half freezing to death at 55 years old with 2 suitcases that any hooligan can grab and I can do nothing about it. Greyhound should be ashamed of themselves treating people this way. Can you imagine if this was an older woman, your mother or gma.? They don't even care or take any responsibility for this travesty. Do not travel greyhound cause they will leave you, your mom or gma for dead freezing and vulnerable to the weather conditions and criminal activities after purchasing your ticket. They should be sued for this. They make me sick. I mean not even a bus stop with a bench and shelter. They just leave you at a curb with nothing no matter the weather. Basically your lives mean $#*! to them.

I purchased a ticket travel from Charlotte to Savanna GA and payed 15 extra for flex ticket and at the station did worked. Once I got in the bus WITH NO PRIORITY over other pagenger ALL THE SEATS WHERE ALREADY TAKEN! A bunch of bags and stuffs already ocupying the beat seats with no body seating and even when I payed extra to be boarding first I DID BOARDED LIKE ANY OTHER PASENGER. People ocupaying A HOLE SEAT and preventing somebody else sitting there. Nop! I wont do it again!.

Zero refund policy even with an emergency. Terrible customer service. They are only interested in revenue and never the customer. Avoid at all costs.

Brain dead dumb $#*! nlgers the scamdemic is over Biden stole the election and u lazy $#*! mexicans next time I see u I am personally going to lead u to the incinerator please burn in he'll u dumb $#*! neck snapping child molesters I would love to chop u in pieces please I have a chain saw ther will be more room for us white people blm and antifa burn in hell

If only I could leave a score that's worse than terrible. My bus home from Atlanta was 2 hours late. I missed my connection thanks to that, arriving in Nashville at 11pm. They gave me a new ticket. For 10:15pm the following night. But oh! They'll comp me a hotel room! I finally get to the MOtel (genuinely don't care the difference, as long as I had a room to lock and shower in, but call a spade a spade) and apparently greyhound was supposed to give me a number to confirm my room.

Stranded in a motel with no access to the room I was promised, in a city I don't know, no car, no money, hadn't slept in 30 hours, I call my mom in tears, and she and my dad sent me money to get food and cover a room myself, and my brother and his partner had to drive 18 hours round trip (from Michigan and back) to come get me. The customer service is horrific, and besides the ONE woman who fought so hard to get the attempted comp approved in the first place, every single greyhound employee I meet my entire trip looked at me like they wished I'd drop dead on the spot.