Jared B.

They couldnt find a driver for 2 busses and ours was 1 of them in amarillo. There were busses there but no drivers causing a 2 hr delay so i missed my next connecting bus in tulsa and they acted like it was my fault that i didnt get there in time for my connecting bus. They rerouted me to go through indianapolis insted of chicago on a bus 5 hours later. The nis i had just got off of was also going to indianapolisright then and had empty seats nut they would let us ride that 1 we had to wait5 hours for the next 1 going the exact same route. They added 10 hours to my trip from this 1 screw up. Their customer service skills are horrible trying to boss everyone around like they have some authority over them. They forget that we are paying customers that have paid them for a service and in my opinion the sercive includes having a driver ready for the bus. I will never use greyhound again. Its back to renting cars for me.