Austin C.

DO NOT SHIP MUSICAL INSTRUMENTS WITH GREYHOUND. I am a musician currently living in Columbus, OH and had a concert with an orchestra in South-East Texas in mid January. Flying with a tuba is always a nightmare so my teacher recommended I ship via Greyhound. He had done it many times with Greyhound though decades ago. I had never tried it so I thought I might as well. I called about a week before I needed to ship to get a quote. I gave the exact dimensions and weight as well as the destination (Angleton, TX). I was told it would be $20-$30 and would take 1 to 2 days to ship. Sounded great to me! I got to the Columbus station to ship on MLK Day and the worker there told me it would be $100 and 3 to 10 days to ship. My first rehearsal was in 3 days so I was very wary about sending it. The worker assured me that it would get there in 3 days with no trouble. I wasn't confident but since it was so close to the performance I didn't have any other options. The online tracking was awful. For a full week it did not update, so I had no idea where my instrument was. The tuba arrived 10 days later in Houston (days after the performance) and they said that they actually don't ship freight down to Angleton. I ended up having to borrow a tuba for the concert. I had them ship the tuba back up Columbus. The tracking never updated for that but I was told it would take 7 to 10 days. Day 10 passes and no notification. I tried calling but the Columbus station disconnected their phone lines. I called corporate and they couldn't get in touch with them either. On Day 12 I decided to just go to the station in person and see if it had arrived. It did. No one told me. Somehow my tuba survived this cross-country 22-day pointless trip completely unharmed. Throughout the whole process I talked to many different Greyhound representatives over the phone. It was almost like each employee worked for a different company. Everyone seemed to have their own version on shipping policies, tracking, etc. I will never do business with Greyhound again. Absolutely ridiculous