GotPrint.com

Been a broker/reseller using GotPrint/Printograph over 14 years as a print resource with my Ad Agency and they have just threatened if I don't make 5 orders every month they will no longer allow me to have a trade account. There are WAY too many wholesale print companies with same or lower prices and same or BETTER quality that are happy for orders ANY time even if I go a few months without an order. If my loyalty during my busy times and all the years using them means nothing that they will threaten to cancel my account, then I'm happy to go use another print shop who does appreciate the business. What they didn't realize when they sent out the threatening email is that although I had a little dip in business over 1st quarter, I just started a program with 100 partners who will need business cards, brochures, flyers and presentation folders on a very regular basis. Absolutely livid at the gall of any wholesale/trade provider to threaten to cancel any small business simply because they may not have business for them for ANY amount of lag time.

I order 100 flyers. I received 50 only. They don't want to admitted. They said they check and my order was complete.No it wasn't. IM NOT LYING!,
DONT GO WITH THIS COMP

I wanted a project printed for me to distribute, i did not authorize that image to be printed on all packaging materials and displayed publicly.

If I could leave ZERO STARS I would. I have used this company several times in the past, and while they made minor errors on my jobs, I was always able to work around the issues with them. The last two jobs I sent to GotPrint in the past two weeks were printed incorrectly, were of poor quality, and was run with shading over the original artwork which destroyed the original graphic design. My client, who was at a very important conference and needed these brochures, was so mad he yelled at me, and told me the printing was AWFUL. When I contacted GotPrint Service to help me correct the problem, they kept telling me it had to be referred to their "Quality" department, and that they only get in touch and respond by email. This must be a new procedure with GotPrint, where they don't want to speak with their customers directly. I waited two days for a response, and of course, nothing. I had to keep calling GotPrint back, and they kept telling me they would be "sending me an email shortly" to resolve the problem. I had to call in so many times, the Service dept. knew who I was. 12 days later I finally insisted that I speak with a Manager. He was so difficult and manipulative that I finally gave up, which is of course what he wanted. I even had to ask him if he could put his head down on the pillow at the end of the day and feel good about what he had done to someone such as me, who runs a small business and can't afford to pay for the mistakes made by a big outfit like GotPrint. Of course he just talked over me and told me that the bad print job wasn't his fault. I am completely exhausted from this experience, and have lost a very valuable client. Extremely disappointed wit the way this whole situation was handled. Jean G., Scottsdale, Arizona

For many years, I've used gotprint for regular printing of business cards and door hangers. They provide a high quality product regarding that.

Recently, I tried using them for bulk mailing services in which I paid approximately $1350 in printing and postage utilizing their services. It seems that the boxes got lost in shipment and never reach the destination post office for mailing. When on the phone with gotprint, spoke with a girl named Shandra, they basically waived all responsibility and told me to follow up with the post office. After following up with the post office, it turns out that even if the post office is guilty of losing the packages, it is the postage buyer's responsibility to file a claim to receive money back on the postage paid (approximately. 18 cents per mailer). I find this out after weeks of going back and forth with gotprint and local post offices to then find out that the postage buyer only has 30 days to file a claim for refund from point of mailing. I learned quickly that gotprint was being dishonest as they also admitted that this happens a few times (lost bulk mailers) per month. If this is the case, then they already know the process that should follow when filing claims for lost packages and requesting refunds. Instead, they point that finger at everyone else when they could easily get their money back for postage from USPS and re-print the postcards at their cost to do right by their customers. This is just poor customer service on their part. I filed a charge-back and won but I also felt compelled to write this review to warn others of their unethical practices. Knowingly forwarding customers to chase claims and request refunds when indeed it's your responsibility (and you know this already from previous experience) then that is just purely unethical.

I use them 2 times and the first time they only gave me 5 credit, 2 order was the worst printing ever!

I have been a GotPrint customer since 2013 and have ordered dozens of products from them over the years. On my most recent order, the inside text of my greeting cards was printed upside down. They sent me 3 cases, 2,500 greeting cards that are completely unusable. I always pay for the additional service of their MANUAL PROOF to be assured that someone at GotPrint is actually looking at the proof to make sure the files were uploaded properly. Apparently, one file was not properly uploaded and they didn't bother to take the time to notify me that there was a likely problem with the order. After receiving the 3 cases, I called their customer service department and the gentleman that I spoke to said: "I can see there is a problem with this order and since you ordered the manual proof, we should have notified you about the problem before you approved the proof." Well, I was never notified and since the proof instructions are vague, I approved it because the way the card would be folded made sense to me. The proof said "Cover once folded" and it looked correct to me, one panel the FRONT cover and the other panel the BACK cover. Now if their proof had said FRONT once folded or FRONT PANEL once folded or FRONT COVER once folded, that would have immediately alerted me to see a problem with the proof. While their customer service department stated to me that they made an error, their quality control department didn't agree and refused to remedy the situation. I'm stuck with 2,500 unusable greeting cards and so they've lost me as a faithful customer.

Just now
So disappointed with this company. Over the last 10 years I've pretty much used gotprint exclusively for all of my printing needs. Whenever I needed business cards or postcards they would be the ones to do them. My last two orders of business cards we're cut so you could see white edges and we're not usable. Side note The graphic design app that they use online does not show if the edges are correct or not.

Being a business owner myself for 10 years I've realized that when you have a customer that regularly gives you business that you try and make them happy to the best of your ability. I can't count the amount of times that I was right in regards to a problem but as the owner I still paid to fix the problem. I definitely have never argued with them or made them feel like an idiot on the phone. The first time I called about the cards the girl was a total $#*! with me on the phone. I hung up, got over it, made a new batch of cards and paid again. The second batch came back bad, and again, I had somebody arguing with me on the phone the second time as well. Long story short, they took about a week to get back to me and they offered me a $20 credit.

What I don't understand with some businesses is they're willing to lose a loyal customer over $50. The best part, and what makes me feel good is I just expanded my business and will be using tons of postcards within the next year and a half. They probably are going to lose out on anywhere from10 to $20,000 worth of orders.

I have moved on, FYI for those business owners looking to print Costco is awesome, 500 business cards for $22 and they come out great.

If I could give it a NO STAR I would. I have been using them for over 10 years. I have gottend several companies I have worked for over these years to switch over from other Printing companies to GotPrint. This past order with GotPrint will be my last. The job, which was a rush, has taken over 12 days, and I still do not have the product. Customer service has been terrible since all the problems began. Today I spoke to a supervisor because I still have no product and no promise to get it any time soon. The supervisor was arrogant, excusing themselves, and not accepting responsibility of this. And of course, I'm still paying for this "Rush Job" They have lost me as a customer and I will make sure that those companies I had encouraged them to make the switch, move on to other printing companies!
Over and over I see in the reviews the same or similar problem... and GotPrints response is... always the customers fault. That in itself is very bad customer service... even worse than the one you get over the phone when you have problems with your order.
DO NOT WASTE YOUR TIME or MONEY WITH THIS COMPANY. It must be under different management or about to go bankrupt becasue nothing else explains the downward spiral of quality, efficiency and customer service!

Ordered 2500 postcards and when I received the boxes they were broken/torn. Which led to multiple cards being bent. Also, the cards were not wrapped in anything and just loosely put into the boxes. Once I removed the cards from the boxes I proceeded to get them ready to mail and found that there were about 110 missing cards. The next day I emailed Got print about my issues and was surprised by their response.

"We will need the following additional digital proof sent to *******@gotprint.com: Please send us 1 clear image of the tracking number on the box (show clear numbers) for each box with the damaged content, 3 images of the condition of the box, and 1 image of the packaging material and the item itself in the box (For each box confirm the estimate quantity received damaged, each box should have an estimate of 835 Postcards). We will need 1 single image of 15-20 damaged Postcards next to each other showing the damaged area and the full design of each Postcards (Please do send the file that you uploaded when placing the order, it has to be a physical group image). The following images will help us proceed with this claim and provide you with compensation."

Really? 3 images of the damaged boxes? LOL!

I've already lost time with the shortage of product they didn't send and now they want me to lose more time by putting a picture gallery together showing how they do not know how to send the correct order. This company has no grasp on what consumers expect and should not be used in the future. I hope this gives you pause before you order and I wish I had looked at reviews before I ordered from this company.

The overall 2 star rating I gave is because the cards that were not damaged did look good. However, I am willing to find another printer, even if they cost more, to fill my next order because service is just as important if not more important than the product.

I recently ordered greetings cards for the second time. I set up the artwork just as I had the first time. The cards came with the inside message upside down. When I complained about it, I was told that the orientation of the artwork was set up incorrectly. I checked the file setup template GotPrint provided - nothing there to note how to set up the orientation of the cover and inside pages. Nothing on the Preparing Files page. Turns out the orientation set up information IS in a link in a small "help" box in the corner of one single web page. You practically need a detective to find it.

Why should a customer have to scour a website to find out the COMPLETE and ACCURATE file set-up instructions that are scattered across multiple pages? Why would that information NOT be included in the setup templates they provide to their customers? I am flabbergasted by this. And I won't order from them again.

I was promised a discount code on a reorder, but after waiting all day for it I placed the order without the code. It would not have at that point mattered - the savings wouldn't have covered the rush shipping costs. I would have ordered from another printer, but I already had the envelopes and needed a specific size.

Most online printers provide (a) a template that accurately shows how to set up every facet of your artwork and (b) an online printing proof that shows how your job is going to be printed. Not GotPrint! Apparently, if you want an actual, correct printing proof, that's another $6 and a 24 hour wait. My company has spent over $3,000 with them in the last six months alone, and I am taking our business elsewhere.

I am so shocked at the level of incompetence with this company. I placed an online order for a set of business cards. I received an email a day later that my order was "approved". A few days later, I received an email saying that my card was declined. I logged back in to my account and could not find any way to re-order the same order... pain in the butt because I had to re-upload and select my choices of card again. I placed the order again, got another confirmation email followed by another "card declined" email. Both times, there was sufficient money to cover the charges and I was more than careful when entering my card info the second time.
Frustrated, I called customer service, gave her the date of the order and my name. She found my order, took my card number over the phone, and confirmed the charge amount

Next day, I had TWO pending charges on my account. They charged my card TWICE. Once, without my authorization. Accidents happen, so I sent a polite email stating the mishap and requested a refund. I could not believe the response...

"Hello,
Thank you for your interest in our services. The order has started the printing process for both orders. We are unable to allow changes to the files and or cancel the order at this point. Please reply to this email with confirmation if you wish to have the order discarded to have the shipping fee re-funded." We are unable to cancel the order at this time."

I sent a reply email explaining that this was a company error in charging my account twice and that I did not place two separate orders, only, the same order because the first one was declined. Again, they refused even though I sent them screen shots of the declined emails and of my call to customer service when I gave her my card number over the phone.

I'm still in battle with them today. I will not relent from this based on principle. DO NOT ORDER ANYTHING FROM THIS COMPANY.

Had experienced graphic artist design company logo and bus. Cards, what we received was garbage Do not use!