G F.

I have been a GotPrint customer since 2013 and have ordered dozens of products from them over the years. On my most recent order, the inside text of my greeting cards was printed upside down. They sent me 3 cases, 2,500 greeting cards that are completely unusable. I always pay for the additional service of their MANUAL PROOF to be assured that someone at GotPrint is actually looking at the proof to make sure the files were uploaded properly. Apparently, one file was not properly uploaded and they didn't bother to take the time to notify me that there was a likely problem with the order. After receiving the 3 cases, I called their customer service department and the gentleman that I spoke to said: "I can see there is a problem with this order and since you ordered the manual proof, we should have notified you about the problem before you approved the proof." Well, I was never notified and since the proof instructions are vague, I approved it because the way the card would be folded made sense to me. The proof said "Cover once folded" and it looked correct to me, one panel the FRONT cover and the other panel the BACK cover. Now if their proof had said FRONT once folded or FRONT PANEL once folded or FRONT COVER once folded, that would have immediately alerted me to see a problem with the proof. While their customer service department stated to me that they made an error, their quality control department didn't agree and refused to remedy the situation. I'm stuck with 2,500 unusable greeting cards and so they've lost me as a faithful customer.