Sharon J.

I recently ordered greetings cards for the second time. I set up the artwork just as I had the first time. The cards came with the inside message upside down. When I complained about it, I was told that the orientation of the artwork was set up incorrectly. I checked the file setup template GotPrint provided - nothing there to note how to set up the orientation of the cover and inside pages. Nothing on the Preparing Files page. Turns out the orientation set up information IS in a link in a small "help" box in the corner of one single web page. You practically need a detective to find it.

Why should a customer have to scour a website to find out the COMPLETE and ACCURATE file set-up instructions that are scattered across multiple pages? Why would that information NOT be included in the setup templates they provide to their customers? I am flabbergasted by this. And I won't order from them again.

I was promised a discount code on a reorder, but after waiting all day for it I placed the order without the code. It would not have at that point mattered - the savings wouldn't have covered the rush shipping costs. I would have ordered from another printer, but I already had the envelopes and needed a specific size.

Most online printers provide (a) a template that accurately shows how to set up every facet of your artwork and (b) an online printing proof that shows how your job is going to be printed. Not GotPrint! Apparently, if you want an actual, correct printing proof, that's another $6 and a 24 hour wait. My company has spent over $3,000 with them in the last six months alone, and I am taking our business elsewhere.