GotPrint.comReviews 253

I have been a customer with GotPrint since 2017 and have recommended them to numerous people for printing needs because I was impressed by their quality and price. Even though we were never provided customer appreciation discounts or rewards, their prices were always the best and I knew what to expect for their work. That all changed the last two years though when they began having massive production delays that were not compensated for. Multiple orders had to be escalated to supervisors and plant managers to try to get released and shipped. They keep touting "staffing issues" and "supply issues" for delays but have no problem continuing to sell the product. Even adding a "3-5 business day" addition to each production timeline as a buffer for "staffing issues" was not enough. As a marketing manager of a non-profit, we look for cost effective solutions for our materials but also need them in a timely and reliable manner. After orders have gone from two to three weeks in production to sometimes four and five I am now forced to look elsewhere for a company that will value not only my business but my time as well. Take a look at this order from April 5th that didn't ship until May 10th!

Outrageous shipping fees, and rude customer chat. Avoid this company. Just read the reviews here. Choose a more reputable company to patronize.

Horrible experience I am trying to place an order. Got promo for free shipping however it did not work (this was a Sunday and it was expiring) so on Monday called company was left on hold for 17 minutes then person comes back to the phone and explains they don't have a promo this was through a 3rd party and they are not honoring it and they don't have any such promo. OK fine why did it take so long to tell me this I am ordering 250 (4x6) cards and 250 business cards and shipping is $30... ridiculous, the total is only $50. Let me speak to a supervisor, of course they never call back... horrible experience why is everyone trying to get over these days

1st time customer review.
I ordered 1000 business cards. My proof looked good...
My order came today. There is a "border" that i did not "create" on the bottom AND right side on the front.
The back has a border on the left side. If there was an issue, this should have been caught.
I called about the issue and was treated badly.
Lesson learned: you get what you pay for with companies like this.
One POSITIVE note: Production and Shipping time was decent...

I linked GotPrint from Google because it advertised free shipping.

After going through the design, the free shipping was not eligible.

I called the company and they said they do not honor 3rd party coupons. The customer service rep, named Jim, said he had not been familiar with Google in a patronizing fashion. I asked if I could speak to a manager and Jim gave me the runaround and said he would see if one is available. I was on hold for 15 minutes, Jim offered a link and an email that I could send and request free shipping.

When I read this review, Jim said that he did not patronize me. However, he still was unable to find a manager on duty.

I recommend VistaPrint.

They don't care about your order much less if you order is late. I was with them 15 years and every year the customer service got worse and worse to a point i had to take it to social media for them to listen to me, they listened to me but instead of working with me they closed my account. I tried emailing and calling and they won't respond. The only way they responded is when I sent a complaint through the BBB and event hen they wouldn't admit they did anything wrong. Poor company ran by someone with a short fuse.

They do not have good customer service. They printed me 250 postcards that were not printed correctly! I asked for a replacement or refund. But they wouldn't give it to me. It's hard to get a hold of anyone by phone. Vista print has been much better!

We uploaded our own card image to be printed by this company and they totally dropped the ball. What's crazy is they actually got the proof correct but then proceeded to print the actual cards in a totally different color. When we sent the picture of the proof that they sent mind you, and the pictures of the incorrect cards, they then proceeded to say that "they couldn't print the exact color"... WTF? But you sent the proof attached to the box with the incorrect cards in it and the proof was spot on. So how is it that you printed the proof correctly, but you couldn't print the rest of the cards in the same color. If you ran out of ink, just say that! They just stop responding to our questions and only offered a f--king store credit, like I would want to ever shop with them again. This is why we should always stay with the company that's never let us down instead of trying to save a few pennies. VistaPrint we'll never stray from you again. GOTPRINT YOU SUCK! See pics, we can't and never would make this sh-t up! OH YEAH, WHO THE H-LL CAN'T PRINT IN BLACK AND WHITE? AND FOR THE LAST TIME, THEY PRINTED THE PROOF IN THE CORRECT COLOR SOOOOOOOOOOOOO... WTF?

Lazy customer service and their only response is if I do t get the cards after the 27th day then I could email back. I could only use messenger bc their email link on site is a dead link. Too many other places that DO have customer service, I won't be back. As for the quality? No idea, bc they haven't ever arrived. Yowza.

After going through their process their small images should a lack of clarity in the words. I messaged the company asking if they could print one scan it and send it in a email so I could verify quality. They never addressed my concerns and just were unwilling to work with me in any kind of way. I ordered 500 business cards after trying to communicate and all attempts failed. When I got the cards in all the words were blurred and on some of the cards the cuts took off the first letter in some of the words or was up against the word. It looks as if they hand cut each card.

If I could give ZERO stars, I would. This place IS AWFUL you guys. DO NOT GO HERE FOR YOUR PRINTING SERVICES. They promise that it will be done in 4 days for me to pick up via e-mail, and IT WAS NOT. This place did not even send an UPDATED timeframe of when the cards would be ready. I needed it for an event and now I have NOTHING to give to our participants.

AGAIN. DO NOT GO HERE. They may be on the cheaper end but DO NOT GET CONNED. You will not get your stuff if you're on a tight deadline. They give a ton of excuses. They said they will call back but I had to call them back instead because they did not understand the importance of needing it the next day.

They will tell you they are understaffed (isn't everyone nowadays?) and give a bunch of excuses and I'm pretty sure the person who will respond back to me on this will give a generic response along the same lines.

I wanted to give this place a glowing review to say that the other reviews were wrong about this place, but NO, every negative review on here is RIGHT.

The only person that I was okay with was Michael because he stayed on the line with me to make sure I got a refund.

Owner claims that it was only 1-2 delay, but representative said it wouldn't be ready until mid-next week.

THIS PLACE IS NOT TRUSTWORTHY AND DO NOT GO HERE.

I worked with gotprint through their reseller program for over 15 years. Last year I started complaining heavily about their customer service and lack of empathy. I got no real change and so I moved my complaints to social media, instead of working with me or attempting to better their business practices I got threatened to stop posting critics or else my account (which again I've had for 15 years) would be closed. I continued to complain and they closed my account and even blocked me from posting anything bad about them. They took the critics like a spoiled child instead of an accredited business looking to fix their bad customer service. They doubled down and now put my business in danger because since they closed my account I have not been able to go in and reorder for customers I've had for over 10 years. Something needs to be done about how they treat and hurt people.

I ordered 100 cards, but design didn't turn out the way I expected. Also The order was arrived late.

I ended up using another printer and paid extra to get my cards in time for the event.

Avoid GotPtint and stick to a local printer.

Have been using these guys for a few years now for my company business cards. Have have 12 employees. Never had an issue with quality until my recent order. We are moving, so I had to do cards for all 12 employees and myself. Cards came in in a timely manner, but the quality was bad, the colors where not correct and the printing was light. I called and was on hold for 30+ minutes. When did talk to someone, they said I had to do the compliment online, so I did so. They sent an email asking for pictures of the old card compare to the new, so I did so. I just wanted then to reprint the whole order. They sent me another email asking me to send 5 of the old and new card of each employee. I emailed back asking them why don't they have samples of my last & previous orders, I said I don't have time to screw around with this. I never got a reply.

We've spent thousands of dollars with Got Print over the years and had good luck until this year. We had over 50 different business cards printed and they arrived in very poor quality. We ordered in March and have been trying to get the solution resolved since the cards arrived. They finally agreed to reprint some of the business cards and they arrived and were as bad as the ones they were replacing. Customer service has been awful throughout the entire process. We will be using a different vender from now on.

I have ordered business cards, rack cards, and postcards from this company in the past. This time, I was advised on the phone that the template lines would not print on the cards. But they did. The cards are worthless and they refuse to make it right. They charge a lot for shipping. Slow production times. I will never use this company again.

This is one of the most frustrating things I have EVER encountered. They have constant network issues, and the website just freezes of its own accord. You save a project, and the project disappears. It also won't let you buy more than one thing! F'n Crazy!

Not only was the ordering process super easy, but they're online editor made the process seamless. The order came fast as promised, and the cards came more beautiful than I ever would have expected especially for the price 11 out of 10!

Placed an order on the 15th with overnight shipping and was told it would be delivered between the 21st and 27th. Got a call on the 27th to tell me they they haven't even printed it yet because they don't actually have employees to print the orders and are also out of paper to print with. I tried reaching out twice before and they only have one customer support person on their website's Live Chat who isn't even connected to the company and just sends an email to the company on your behalf... which they take over 2 business days to read.

I ordered 1000 postcards with an advertised 1-3 production and estimated standard delivery between April 15 and April 28. I spoke with them on April 18, hoping that the cards were out for delivery. I was disappointed to find out that they were in the print stage. But since placing my order, they had posted on their website that orders were delayed due to material shortage. I already knew that paper was in short supply. So I understood this problem that was out of their control.

At this point, I was hoping to get it by Friday, April 22 and would do it by expediting shipping if the postcards were done by Thursday. They did call me on Thursday to tell me the cards were done and could overnight them to me. To make a long story short, since I was currently in another location than my home, I wanted them shipped to me. They were unable to over the phone change the address. This is ridiculous! Instead, I had to stop what I was doing (driving my car) to send them an email with the new address. Only to find out that the fastest time to ship to the new location (40 miles from my home) would take 2 days (and no weekend deliveries.)

In the meantime, I looked through their reviews for the past 6 months and they were all 1 or 2. Not a single 3,4, or 5. Now, my concern was that the postcards would be crap. But I was pleasantly surprised that when they arrive on Friday at my home (I had a friend pick them up and bring them to me) they were perfect! The paper was plenty thick. The quality of print on both sides was wonderful and colorful.

So if you want to use GotPrint, order early and give lots of time for shipping.