GotPrint.comReviews 253

The company has declined in the quality of there materials and services. I recently purchased a car magnet and to no fault of mines began to not work consistently falling. When I contacted the company they offer a $5 credit as a resolution. Shoppers beware of this company.

I was hopefull for this company. I needed more business cards, but my previous supplier went way up in price. I spent about two hours using their designer, only to find that my design wasn't saving, as well as other issues. I used their life chat option, which took about 15 minutes to contact with someone. When I finally connected, the rep seemed unknowledgeable, didn't listen very well to my concerns, and seemed completely unmotivated to help me. After a few minutes going back and forth without her actually answering my questions, she just stopped responding. I waited about 20 minutes, never responded. So I quit that chat and tried someone else. Mind you, I was not rude in any way to the rep, I always try to express value to employees who are helping me. Next rep came on a bit faster. She didn't listen very well either, but was better than the first one. She kept on telling me that there were options that simply weren't showing up on my end. Eventually she said I needed to switch from Edge (the only browser my computer can run on) to Firefox or Chrome, because it doesn't work well on Edge. Well that would have been nice if they let me know BEFORE I wasted about three hours on their site. She took gave very little indication that she was at all motivated to help me. No apologies for the difficulties, no offers to help or to escalate, she too stopped responding. I had no choice but to abandon my project and lose everything. I don't have this kind of time to waste on this kind of thing.

Worst customer service ever! 100% satisfaction is only for the first order. Being a customer for years does not matter at all to them. No quality control at all. Do NOT use this printer.

I've had several issues receiving orders on time. I've paid for expedited production times (when applicable). I've had to call several times to remind them that I paid for expedited production times only to be told they don't honor them, EVEN THOUGH they charged me for expedited production, which is different than expedited shipping.

On 12/1/22 I ordered 100,5"x7" postcards, double sided, with rounded corners. I received them on time, but they didn't have rounded corners (which I was charged extra for) and they didn't trim the bleed off. Therefore, the cards didn't fit in the corresponding A7 envelope.

They initially offered to refund ONLY the cost of the rounded corners, ignoring the fact that the card size was still incorrect. I also provided pictures as proof. They then offered a full refund if I paid to ship them back. So I'm out more money to get some of my money back.

They don't call back when they say they will. Supervisors are "finishing up on a call" and will call back when the next one is available. It's been over a week and I have to different issues waiting to be dealt with by a supervisor.

Ordered some business cards from here. The quality of the printing was bad. As someone who has previously worked at a printshop and knows what to expect - my printed cards from GotPrint was a big let down. The print was fuzzy and not crisp. It looks like my cards were printed on a plotter as opposed to an offset or a xerox / canon high volume image press (which most print shops have).
Ive been a graphic designer for 20 years and have worked at several printshop - i can assure u it wasnt a file setup issue. If u look at the photo, the halftones are HUGE - which implies either lower resolution or that plotter printer was used. Very disappointed.

GoPrint sent me the worse quality product. They have so-called 5-stars reviews online. When I received the business cards from them, they turned out to be the worse possible quality. All the colors are off and the face color has a red tint. The contact information is not possible to read because everything is washed out. They have poor-quality paper and the same quality ink. I Never will recommend them. Need to have a little bit of self-respect and look at the product before you send it out to people.

I absolutely LOVE my cards! I was a little worried because the price was a lot cheaper than any other place I looked, but after reading their guarantee I decided to order all 250 cards. I couldn't be happier! The color came out exactly how I had made it (I created my cards on Adobe Illustrator and exported them using CMYK format, which is the same this company uses to print). For the most part all the cards came out centered (there were a few that were slightly off, but only noticeable because I was trying to find something wrong with them) and very good quality! Would highly recommend if you are creating your own custom cards and looking for a place to print them, though I would suggest getting envelopes elsewhere.

Ordered 2 sets with only name and title changes. Received email approval confirmation. Opened the email to see type was overlapping on one business card only. Tried online chat with RUDE rep. Brenda G who was no help. Emailed asking to cancel and start new order. Told to late. They will not get future business from me, my employees or any one I hand these cards out to in North America, Europe or Asia.

The quality of the signs I ordered was great - no complaints. The shipping was obscene however. After spending hours and hours designing my signs, the shipping came out to be more than the signs. Customer service was no help. I was in a hurry for a non-profit I was working with and figured I could reasonable negotiate the shipping after the date. Horrible customer service when trying to address this issue.

Horrible customer service and short postcards every month! I just received my latest order, I paid for 10,000 postcards and received 8,644. After opening a ticket on their website and speaking to Jeff, then Miguel and finally Frank (Supervisor) in customer service I was told that "my order was weighed" so it had to be correct. Sorry GotPrint, you better check your scale because your shipments are short.

I am usually shorted between 30-50 postcards every month and consider it a cost of doing business with GotPrint. I just live with it. This month, being short over 1,300 postcards is unacceptable. Additionally to get no resolution is a joke. Not sure how they can treat long time customers like this and stay in business. I for one am done with GotPrint. I took a picture of the 8,644 postcards they sent me, I hand counted each.

I order 100 flyers. I received 50 only. They don't want to admitted. They said they check and my order was complete.No it wasn't. IM NOT LYING!,
DONT GO WITH THIS COMP

Don't waste your money for expedid shipping, they will not fulfill that and when you ask for some type of compensation they just go-ahead and cancel your order, no apology nothing. I will make sure to never order there again.

There is a reason this company has the most inexpensive business cards. Once you get them (took a couple of weeks for me to get them in the first place) you are on your own. My cards clearly do not match the proof I approved, and their initial response amounted to "too bad, so sad". I sent the PDF proof file and they changed their tune, but they still want me to pay return shipping in order to be refunded. I have never had a company charge me return shipping when it's their mistake. They must overcharge on shipping for this very reason. It is absolutely a scam. Being a blogger and content creator myself, I mistakenly followed the advice of another blogger and took a chance on GotPrint. I got something alright, but it was not print. Please do yourself a favor and trust the negative reviews here. I wish I had. (Updated review to add the photos of the proof and what was received.)

GotPrint improperly boxed my 10,000 catalog order and 10% got damaged. When I complained, they had me take 100 photos and send them to Got Print as proof. Then, they asked me to go though 10,000 copies, pick out the bad ones and re-pack them for a UPS pickup, making sure there were 715 bad copies in each box. It's way too much to ask for the small credit they are offering, and it's awful that they put the burden of their mistakes on the customer.

I have been ordering posters, banners, business cards, postcards and other items from a competitor for over 10 years but decided I wanted to have things printed in the USA so I tried GotPrint. I wasn't excited about how much their shipping was considering the cost of the poster that I ordered but I wanted to try them out. The next time I ordered was bad, it took over 10 days for shipping to arrive then it was the wrong size of poster. I should have know when they were on sale and I thought I ordered the correct size then I had a hard time getting into my account so I called and they said to get on their website but it would take 2 to 4 days for a response. So I did a chat seeing if I could get some help and same thing. I did open a ticket and told them how dissatisfied I was and they did actually email me back within 2 hours saying they would give me a $5 credit and I could put that toward my corrected order. Nothing about free shipping or anything, just that they were sorry I ordered the wrong size. This is the reason people don't want to buy or order from within! Very dissatisfied with the whole company. Find somewhere else to order from.

Ordered 2500 postcards and when I received the boxes they were broken/torn. Which led to multiple cards being bent. Also, the cards were not wrapped in anything and just loosely put into the boxes. Once I removed the cards from the boxes I proceeded to get them ready to mail and found that there were about 110 missing cards. The next day I emailed Got print about my issues and was surprised by their response.

"We will need the following additional digital proof sent to *******@gotprint.com: Please send us 1 clear image of the tracking number on the box (show clear numbers) for each box with the damaged content, 3 images of the condition of the box, and 1 image of the packaging material and the item itself in the box (For each box confirm the estimate quantity received damaged, each box should have an estimate of 835 Postcards). We will need 1 single image of 15-20 damaged Postcards next to each other showing the damaged area and the full design of each Postcards (Please do send the file that you uploaded when placing the order, it has to be a physical group image). The following images will help us proceed with this claim and provide you with compensation."

Really? 3 images of the damaged boxes? LOL!

I've already lost time with the shortage of product they didn't send and now they want me to lose more time by putting a picture gallery together showing how they do not know how to send the correct order. This company has no grasp on what consumers expect and should not be used in the future. I hope this gives you pause before you order and I wish I had looked at reviews before I ordered from this company.

The overall 2 star rating I gave is because the cards that were not damaged did look good. However, I am willing to find another printer, even if they cost more, to fill my next order because service is just as important if not more important than the product.

6 weeks and still no product. Refusing to refund me. The reps are verbally abusive and they will mock you with no shame. Real trash all around. Avoid them. There's a reason they are cheap because their service is non existent and their staff hates their lives.

Word of advice. If you want your colors to match on your printing DO NOT USE GotPrint.com! All of my client's cards through 3 different sets were way off on the color! When I confronted them on this they said they only match within 85%! Normal standards are 95-97% for GANG RUN PRINTING! On top of that, I used my Pantone book to match the 4 color process! A Pantone book is the printer's bible and we use this to make sure the colors match and are consistent! When I mentioned this they gave me the same BS answer over and over!

I ordered from this company as I needed some stickers quickly and their delivery dates were the soonest. I ordered and got my design approved on the same day. From there it's been over a week and they still haven't shipped. They claim their production time for stickers is 2-5 days, then whatever shipping you paid for. I paid for overnight. To my understanding with production time and shipping, they should have arrived by now. It really wouldn't be a big deal, but the customer service was so unkind for absolutely no reason. I reached out to them as I haven't heard about anything shipping and I need them this week. Everyone I talked to told me to "consider production time" as if I hadn't done that? I know things take time to make, but it's way past the amount of time they told me so I am obviously a bit upset about it? I got no help, no explanation as to why it's taken longer, and that I'll get an email when it ships. I paid 30 extra dollars to get the stickers overnight and by the date they told me, and they have yet to even ship so what was the point in giving them extra money? Especially when they treated me like I was stupid?