GoodRx

I visited three different pharmacies in an effort to find one that would honor the "coupon price" on a basic generic sleeping medication, an effort that failed. The reasons varied... "it's only for people without insurance", "it's below our cost" and simply, "We can't sell it for that". The explanation from a GoodRX representative was that it's a controlled substance and pharmacies can decline to honor coupons at their discretion. It was pointed out that the website doesn't disclose that information for this medication and the subsequent explanation was that in almost all cases for this medication (Zolpidem) a coupon is honored so they don't alert the consumer. This certainly was not my experience. I asked the GoodRX rep if she could just tell me one pharmacy that would sell it to me at the advertised price. Her response was to say she couldn't but I was welcome to keep trying at the various pharmacies the site directed me to.
If you have time and energy to visit multiple locations and argue with pharmacy personnel AND GoodRx personnel than GoodRX is for you. Perhaps like the auto advertisements there was one at that price but someone got there before me.

Trying to get a prescription filled at a Drug Chain mandated by my drug insurance carrier, I stumbled onto GoodRX and filled out a coupon from their website for my drug. I learned that this slip of paper might fill the prescription at a lower price than I could obtain with my insurance plan. But the drug chain would NOT fill it at anything but an inflated price--even with the insurance discount taken. I called the number on the coupon for GoodRX to step in and help.
A pleasant, intelligent, persistent woman--Michelle-- became my GoodRX helpmate. She phoned the pharmacist at the chain branch I was having trouble at and was insulted! She tried another branch store in another town 20 miles away and was told THAT I DID NOT EXIST (they could not verify my birth!). So Michelle phoned a third store, 20 miles in another direction. Success: They did not use my existing drug insurer, but filled it from the prescription copy the initial store had received--and filled it for me for 52% less than the price the first store had insisted was correct.
I'm writing this to praise both GoodRX and their super hard-working, persistent, problem-solver, Michelle.
Thank you both!
--Richard, Tunkhannock, PA--

The absolute WORST!

Made an appt for acne. Explained my previous issues and advised what had worked in the past. After never even speaking to me to discuss or gain clarity, I was prescribed a milder version of what I advised I had taken before (antibiotic) along with the weakest version of a BP cleanser and acne gel. Neither are as effective as over the counter meds. I messaged the team complaining the meds were not working. At first I was advised to just use it longer which was a complete waste of time as my acne was too aggressive for the prescribed meds, I was offered another acne cream (after complaining twice). I agreed and then Jen in escalations completely ignored my reply. No one from that team ever responded back. That was Nov 5th, today is 12/6. Here are the names of all involved:

- Ashley Calta - Nurse Practioner
- Corrin M, Patient Support
- Jen; escalations team
- Rebecca Link - Nurse Practioner (initial prescriber of weak/ineffective meds).

Every single person above failed me. Miserably. From beginning to end. Please do not waste your time with this service.

Like many people these days, I'm underinsured and struggling to pay for medication. My asthma medicine especially, generic Symbicort, often comes in at $200 or more even with coupons and discounts, for a one month supply.
The good Rx site said I could get this medicine for $36 at Jewel Osco. I had my doctor transfer my prescription and took the coupon over - and it was over $200. Trying my goodrx gold subscription didn't help.
GoodRx said my other medication, generic Patanase, would cost $38 at Walgreens. Again I had my doctor transfer the prescription and took the coupon there... and it came in at over $90. And again, my paid membership didn't help.
According to this article, good RX makes a profit from the pharmacies who accept their program. They made millions in 2018.

https://www.spectrumequity.com/news/cnbc-how-goodrx-built-a-28-billion-business-by-helping-consumers-find-drug-discounts

I don't appreciate them playing games with my health and wasting the time of myself, my doctors, and my pharmacists! There's a name for what they're doing. It's called Bait and Switch, and it's illegal.

I first heard of www.goodrx.com from my Dr. when she told me I needed medication for pneumonia. I chose the Walmart closest to home, she printed out the discount coupon, and I went to the Walmart pharmacy for the first time. When I got there they told me that these coupons aren't all that great they don't work well, and they don't make much difference, blah, blah, blah... I told him we just printed this page out at my Dr's office within an hour. The pharmacist just argued and said," it doesn't make much difference., they're not good discounts,.". What happened there was my first visit to a Walmart pharmacy cost me 25% more than it should have, a call to the www.goodrx.com customer service, and another trip from the boonies back into town to clear this up. The customer service at wwwgoodrx.com seemed fine. They told me they have a contract with Walmart and that they are obligated to give the discount and will honor their discount program but I had to go back with my receipt and coupon page that my Dr. printed out for me. This is just another example of the many ways Walmart will take advantage of people and rip them off in every way that they can. I will not be back to their pharmacy for any reason. There are plenty of other more legitimate businesses around.

Picked up a prescription that originally would of been $142 without insurance. Got the coupon stated correctly on the app for $6.92. No issues.

We save hundreds of dollars every month.
Example: "You have 1 prescription ready for $174.62"
GoodRX price 11.79, Seriously!
Thank you GoodRX

This site is awful and took my money without doing anything. Someone texted me two days later and no one ever called