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GoodRxReviews 605

2.5

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GoodRx Reviews Summary

GoodRx has a rating of 2.5 stars from 605 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GoodRx most frequently mention customer service, coupon price and discount card. GoodRx ranks 1st among Pharmacy sites.

service
74
value
74
shipping
18
returns
18
quality
55

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California
1 review
9 helpful votes
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Crooks
August 22, 2016

Why do you think it is acceptable for a pharmacy to have to lose money on nearly every prescription they process in addition to a $3-15 pullback? You forget they are a business as well but people don't care about that. The reason that pharmacies don't accept these coupons half the time isn't because they don't care, it's because if every RX they sold lost money they would be closed fairly quickly.

Date of experience: August 22, 2016
GoodRx R. — GoodRx Rep
over a year old

Hi Jank - Thanks for your feedback. Some responses:

1) Virtually every pharmacy accepts GoodRx, and we consider most pharmacies our friends - they make more money than the typical insured customer, and the uninsured (or underinsured customer) still gets a fair price.

2) Pharmacies do not lose money when consumers fill using GoodRx. As we said above, our prices are on average equal to or higher than insurance prices, so that's a good thing for the pharmacy, right?

3) Pharmacists seem to be doing pretty well - the average pharmacist in America makes well over $100k/year, and pharmacy owners do even better. My source? Pharmacy Times. Here's the link:

http://www.pharmacytimes.com/contributor/alex-barker-pharmd/2016/04/2016-pharmacist-salary-guide/

Be happy to discuss further - please email help@goodrx.com. I think you're picking on the wrong guys here.

Florida
1 review
4 helpful votes
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Sometimes they take the coupon, most of the time they do not. Its a 50/50 chance at my local Walgreens.
If they always accepted goodrx, it would work out even better then insurance for me. Unfortunately this is not the case.

Date of experience: August 19, 2016
GoodRx R. — GoodRx Rep
over a year old

If you're having issues using a coupon, please email help@goodrx.com so we can make it right.

Colorado
1 review
2 helpful votes
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First time I used it over a year ago it worked great for some meds my wife was takinh that weren't covered by insurance. We recently tried it for the same meds and it didn't give the price the give when you check for prices. Our insurance pays a little on the meds now but they are still expensive. The prices Goodrx lists aren't accurate now by far.

Date of experience: August 14, 2016
GoodRx R. — GoodRx Rep
over a year old

Hi Corey - Sorry for your issues. Our prices are both accurate and contractually agreed to with the pharmacy. Typically if the price you receive is different, it's one of three things:

1) You are looking at a price for a different form, dosage or quantity of the prescription you have.
2) Your pharmacist is not entering in the coupon information correctly or otherwise making an error.
3) You aren't using the correct coupon for the prescription - you may need to visit our website to get the current coupon which will get you that price.

We're happy to help further - please email help@goodrx.com.

California
2 reviews
2 helpful votes
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Not at Shopko
August 9, 2016

Printed a coupon for Irbesartan 150mg. Shopko cash price $197/90 days. Coupon for Shopko was $15/90 days. Pharmacist said GoodRX not accepted at Shopko.

Date of experience: August 9, 2016
GoodRx R. — GoodRx Rep
over a year old

Hi there - we are accepted - the pharmacist is confused - we can help - please email help@goodrx.com?

Florida
1 review
6 helpful votes
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Best discount ever!
August 5, 2016

Paid $45 for scrip at Walgreens. Came home n checked Goodrx after hearing about it so much. Received coupon instantly via text for $12.98. Walgreens refunded me $36. Should have tried Goodrx much sooner.

Date of experience: August 5, 2016
Kansas
1 review
5 helpful votes
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Walmart accepts. I have never had an issue of any pharmacy accepting Good RX coupons.

Date of experience: July 27, 2016
Pennsylvania
1 review
9 helpful votes
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About 4/5 months ago I took the GoodRX discount card to Sam's Club and was informed at the time that they were no longer accepting ANY discount card programs that they were having issues with not receiving reimbursement from these plans. The pharmacist said that they still have to pay the price that they are charged to order the medication that they do not "negotiate" on a price, especially that has anything to do with working with the discount programs. I used Blink Health today, which you pay for online prior to going to get your meds. They honored the card today only because I had prepaid but was again informed that the Board for Sams and Walmart are adamant about them using discount script programs from anyone. They will match and beat prices from their competitors but that is the only time that they will give any discounts.

Date of experience: July 22, 2016
GoodRx R. — GoodRx Rep
over a year old

Hi Sharryl - thanks for your note. Everything the pharmacist told you, sadly, is incorrect. We are contracted with Walmart. There is no such thing as reimbursement because we are not a "plan" - they've simply agreed to honor a lower, discounted price. Sorry for the inconvenience; it's the particular pharmacists who was simply confused about how our program works and what their own corporate policies are. We'd love to help - email help@goodrx.com so we can make this right?

Washington
1 review
7 helpful votes
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I have never used GoodRx before & was excited to save over $60/ month when I found a prescription at Safeway advertised for $34 (I've been ordering from Canada). I didn't call before I went (and don't shop at Safeway normally)but the pharmacist said their price was over $200 so she couldn't sell it to me for the GoodRx advertised price they'd lose money. When I called GoodRx I was told the prices shown were only estimates & do not have to be honored by the pharmacy & to call around to see if I could find a place to honor the estimated price GoodRx shows. I feel this is false advertising - if you don't know for sure that a pharmacy will sell meds at that price - don't advertise it, very misleading. Also, like I have nothing better to do than call all over town. I have not called around yet but when I get time I may try - still very irritating!

Date of experience: July 21, 2016
GoodRx R. — GoodRx Rep
over a year old

Hi there - our prices are accurate, and if you are being told otherwise that's incorrect. Please email help@goodrx.com so we can assist and make you happy asap.

Texas
1 review
4 helpful votes
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Used the printed out coupon at our local Walgreen and ot worked flawlessly! Thanks so much GoodRX.com! With out this coupon our prescription for a 90 supply would have bee $500, with Good RX it was $32. Will be sure to use again and share with friends and family.
JD
DFW

Date of experience: July 21, 2016
Arkansas
1 review
3 helpful votes
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Highly upset
July 19, 2016

Suprising to know i could get some of the meds i have been paying higher prices for until i went to selected pharmacy which was walmart in my town and was told they do not accept the good rx which was a pharmacy listed am totally shocked. After reading some of the reviews they are basically saying the same things no acceptance. What a joke

Date of experience: July 19, 2016
GoodRx R. — GoodRx Rep
over a year old

GoodRx coupons are contracted with Walmart - the pharmacist is simply wrong and telling you incorrect information. We can help - please email help@goodrx.com. It's disappointing if Walmart is not honoring a contract they have agreed to accept.

Ohio
1 review
6 helpful votes
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Walgreen's scam
July 9, 2016

Took my prescription for 100 nitroglycerin,. 4 Mg tablets to Walgreen's with my GoodRX card. The pharmacist checked and said the GoodRX price of $ 12.91 was good. When I went to pay, she said the price was $ 28.29. Since this was less expensive than using my insurance, I paid it. When I got home, I found that the pharmacist had split the script into four parts with each costing $28.29. Needless to say, I will never patronize Walgreen's again.
John Pfouts

Date of experience: July 9, 2016
GoodRx R. — GoodRx Rep
over a year old

We can possibly help with this. Please email help@goodrx.com. Sorry for the inconvenience.

New York
1 review
3 helpful votes
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I recently got a prescription from Walgreens using a good rx coupon and on the website it states one from of the prescription with something added is 60 some dollars and one with out it is 40 some dollars. Walgreens is charging me the price of the prescription with sometsomething added instead of the price of the other one with nothing added. When I called Walgreens to find out why they stated that good rd doesn't know their prices and that they were wrong. At this point in time I don't really care about the 20.00 dollar difference it is the point don't put something out there that lies

Date of experience: July 5, 2016
Ohio
2 reviews
0 helpful votes
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I used good rx coupon for the first time today and it worked great. After the Meijer pharmacy ran coupon thru it came up about three dollars cheaper than expected. This site save me almost $ 80.00 over what I was going to have to pay thru mail order with my insurance. I will defiantly check this site before fill any rx.

Date of experience: July 2, 2016
Canada
1 review
12 helpful votes
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I totally expected to run into issues using the GoodRx card at Walmart. Instead they accepted it with no problem and the cost of my prescription went from $217 to $55!
I definitely recommend GoodRx and will use it again.

Date of experience: June 21, 2016
Missouri
1 review
1 helpful vote
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Not working at Walmart any longer, and when I called Good RX they said Walmart has their own discount and are the only Pharmacy that can deny anotherdiscount card. This is not true on many levels and Good Rx offered me no help at all. I cannot afford the high prices they sometimes charge for my blood pressure meds and the price fluxuations are maddening... And most of the time unaffordable for low income people like myself. Walmart was down right liars and Good RX gave me no help when I called.

Date of experience: June 17, 2016
GoodRx R. — GoodRx Rep
over a year old

We can help with this. Please email help@goodrx.com and we'll get back to you promptly.

Kentucky
2 reviews
2 helpful votes
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Filled 2 prescriptions at CVS for Nadolol using GoodRX coupons, saving hundreds of dollars. Have not yet tried using the GoodRX card.

Date of experience: June 16, 2016
Missouri
3 reviews
4 helpful votes
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COUPON SCAM!

I went to Walmart with a GoodRX Nadolol 40mg coupon that I printed off their website. Walmart ran it through GoodRx and it was rejected.
DON'T use this site, it is a scam.
I think GoodRX only wants us to use their mail-order so they can profit.

Date of experience: June 14, 2016
GoodRx R. — GoodRx Rep
over a year old

Hi Julie - Apologies for your negative experience. First, we don't have a mail-order pharmacy; in fact, we don't even sell prescriptions. If you had an issue, we'd love to help - thousands of people use GoodRx every day to save. Please email help@goodrx.com.

California
1 review
2 helpful votes
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I have used GoodRx for over a year now & it has saved me a bundle on a very expensive medication which would have cost $500 for a 3 month supply at Rite-Aide with my insurance card (I have a high deductible). With Good Rx it dropped down to $270 for 3 month supply (out of pocket expense) at Rite Aide, & Wallmart was even cheaper at $210 for my 3 month supply. Both pharmacies honor it. CVS tried to give me a hard time with a much cheaper medication for my son, but she was a clerk, not the pharmacist & did not know what she was talking about. I had to speak with her manager. Also, if you sign up for the emails, GoodRx will notify you when the price for your prescription has changed, so you can constantly compare pharmacies. Can't do better than that!

Date of experience: June 13, 2016
New Jersey
1 review
15 helpful votes
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I use Good RX every month for several meds including pain medication. My Walmart requires that I have a new, current discount each time I fill. I always text it to myself and then show them my phone. This month I checked pricing and while Walmart and Sam's Club displayed a price, it was grayed out and the price shown was equal to the normal Walmart cash price. Does this mean Walmart and Sam's Club no longer participate in Good RX? Is this only on CII drugs or is it all drugs?

Date of experience: June 11, 2016
Texas
1 review
0 helpful votes
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I don't look for coupons don't use them. I had three prescriptions I needed filled. All three was 64.00. I usually pay over $100 at Walmart. I called Kroger and one script was $300. I'm grateful for this goodrx.com. Thank you

Date of experience: June 8, 2016

From the business

***If you have a question for GoodRx or an issue you'd like help with, PLEASE DO NOT POST IT HERE PLEASE. This website has no relationship with GoodRx and we do not regularly monitor it. Also, we find that customers who post questions and reviews here never respond when we reach out.***

***We have amazing customer care service professionals waiting to help - just email help@goodrx.com and we'll get back quickly. Our goal is to help all Americans afford their prescriptions, and we want you to have a good experience.***


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Founded in 2011
Santa Monica, CA