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GoodRx

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Washington
1 review
1 helpful vote
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DON'T WASTE YOUR MONEY!
October 25, 2021

GoodRX is not helpful. I got a UTI. The doctor office was closed so I thought let's try. I explain my medical history including my chronic UTI. I ALSO EXPLAIN I NEED 10 DAY RX. (IT WILL COME BK) AFTER MY DETAILS THEY SENT ME A RX FOR 5 DAYS! Anyone who ever had a uti knows you need at least 7 days and if you are prone you need more! After starting the day worth of pills next day finally wrote bk I needed lab. Um already started meds had to be at wk.
Waste of money and time. DO NOT TRUST THEM. YOU WILL END UP SENDING MORE!

Date of experience: October 25, 2021
GoodRx R. GoodRx Rep
over a year old

We are sorry to hear about your negative experience with GoodRx Petra. We can of course look into this for you and issue a refund as part of our 100% Satisfaction Guarantee. Please reach out to us at 415-237-1378 and our team we'll be happy to help.

Illinois
1 review
3 helpful votes
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I save 120 a month a on prescription or 50% of the cash price. But some things I have learned and may explain some of the reviews.
1) While goodrx has a partnership with walgreens, most of the time the pharmacists have no idea how the discounts work or are possibly encouraged to be short-change artists. I am hopeful its just the former.
I had one pharm tell me Goodrx doesnt pay their bills so their card is not honored anymore. They obviously had no idea how discount rx programs work.
After i proved him wrong, he apologized.
Another said, "we dont accept that here". If that happens, do not take no for an answer at least for me $120 was worth fighting for. Usually a pharmacy manager is helpful in this instance, ask to speak to them. You can also call Goodrx when you are at the pharmacy and hand the phone to the pharmacist. At first, this whole process is very annoying but as time goes on you will have less problems(provided you always go to the same walgreens).
2) Make sure you tell them that you do not want the script to go against your insurance deductible. I have been told by walgreens that you cannot get the discount/coupon and apply the amount paid against your deductible. While this may be wrong I have found this to be the only way the discount or coupon goes thru.

Date of experience: December 4, 2017
Georgia
1 review
0 helpful votes
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Scam
June 2, 2023

They pretend they will refill your meds, then they come up with an excuse why they can't, and to contact a doctor in your area...even though they have the medication listed as available to request.

Date of experience: June 2, 2023
GoodRx R. GoodRx Rep
over a year old

We’re really sorry to hear that your GoodRx Care experience was not the best, Samantha. Sometimes our providers feel the best care you can receive is from an in-person provider. Additionally, our refill service is limited to certain prescriptions our providers are able to refill via telehealth. We do offer a 100% Satisfaction Guarantee and would be happy to refund your visit fee. Please send us a message through your GoodRx Care account, and we’ll be more than happy to help.

Texas
1 review
3 helpful votes
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Once tried to use at CVS and they said the discount offered came up more, said it was something on Goodrx's end not CVS. Tried to use at Walgreens another time and not only was discount not offered, but it came up MORE than quoted on Goodrx's site when pharmacist entered it. Sometimes you get the price shown online and Sometimes you DON'T - be wary.

Date of experience: November 24, 2019
GoodRx R. GoodRx Rep
over a year old

Hi Darla! — We’re very sorry if you experienced trouble using our coupons at the pharmacies. Our prices are generally very accurate and pharmacies are contractually obligated to accept our discounts under most circumstances. Our Advocacy Team would love to look into this for you! Please contact us at 888-799-2553 and we’ll investigate immediately.

Massachusetts
1 review
5 helpful votes
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GoodRx at Walmart
June 1, 2017

I wrote a review in June 2017 regarding Walmart not having a contract with GoodRx and having Walmart refuse to honor the price on my prescription. After a great deal of research and many hours on the phone, I learned that Walmart had changed suppliers for my medication between the time I first filled my prescription and when I ordered a refill. Their is a code on the box that shows this, but is something the average consumer would not k onto look for and something the pharmacist and pharmacist assistant did not seem to know either. Customer service at GoodRx eventually explained this after multiple calls seeking an explanation for the in tease in pricing. GoodRx representative responded to my online comment that my review was untrue. GoodRx needs to policethe representatives who are responding online with deceptive with deceptive information. I believe they should be help accountable and would encourage all who have a similar experience to share the information online and report the inaccurate response to your state attorney general. Save your receipt and document the names and dates of all your conversations and interactions.

Date of experience: June 1, 2017
GoodRx R. GoodRx Rep
over a year old

This review is entirely inaccurate. GoodRx works closely with Walmart. If you're having an issue, please email help@goodrx.com.

New Mexico
1 review
3 helpful votes
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Safeway sucks
March 5, 2018

My prescription was 11.00 on good rx, I showed it to safeway and they charged me 89.56. Albertsons bought safeway and turned it into a 3 world pharmacy

Date of experience: March 5, 2018
GoodRx R. GoodRx Rep
over a year old

Hi there - is there something we can do better? Sounds like you're mad at Safeway? We can help resolve any pricing issues. Please email help@goodrx.com.

Georgia
1 review
3 helpful votes
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Walmart nor Kroger would except card to fill generic cortisporin ear drops. Goodrx said my price would be $22.81 but they wanted $49.50 at walmart and $52.50 at Kroger. What's going on?

Date of experience: April 25, 2017
Oregon
1 review
1 helpful vote
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I travel and work in Africa. GoodRx consistently lets me shop for and find the best prices for often-expensive drugs like anti-malarials or antibiotics. Makes life easier and the budget much happier!

Date of experience: March 16, 2017
GoodRx R. GoodRx Rep
over a year old

Thanks!

Texas
1 review
4 helpful votes
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I just picked up Clonzepam1mg for 60 pills and I was changed 25.00 and i have never paid over 11.00 for this Rx in the past. Something is not right! This is bs. I'm frankly getting tired of it!

Date of experience: February 4, 2018
GoodRx R. GoodRx Rep
over a year old

Our prices are accurate and we’d love to help. Please email help@goodrx.com for support.

North Carolina
1 review
0 helpful votes
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I could not afford my medication without Good Rx. The savings have ranged up to 90% savings. Easy to use. No reason to pay retail with Good Rx. Highly recommend!

Date of experience: October 18, 2017
Florida
1 review
1 helpful vote
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Best price
June 15, 2020

I thought I had good insurance through a Medicare plan, but when I was prescribed fenofibrate for high triglycerides I was shocked to find that my co-pay for a 90 days supply was over $100. When I went on line to find out where I might find a better price, I was pleased to find that same 90 days supply for $24 with Good RX. Thank you, Good RX.

Date of experience: June 15, 2020
GoodRx R. GoodRx Rep
over a year old

Hi Helga! Thank you for your review of GoodRx! I’m reaching out because we’d like to feature you and your experience so others can also learn how to save on their medications. We’ll also send you a free gift to thank you for your time! To submit a testimonial, follow this link: https://secure.boast.io/site/kudos/GOODRX1

Arizona
1 review
0 helpful votes
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Good rx is good
May 7, 2020

Good rx may not have Martin Sheen to do commercials, but they do have the better price. I've checked them all and good rx is by far the most affordable.

Date of experience: May 7, 2020
GoodRx R. GoodRx Rep
over a year old

Hey Stephen! Thank you so much for your kind words, and we are so happy that we are able to help you save on your medications.

Oregon
1 review
1 helpful vote
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The prices are not that accurate and people get so upset at the pharmacy staff whom have nothing to do with the prices.

Date of experience: November 4, 2023
GoodRx R. GoodRx Rep
over a year old

Hello! The prices you see online are the prices you should expect to pay; if you ever notice a price discrepancy, please give us a call. We'd be happy to speak with the pharmacy on your behalf. We can be reached at 888-799-2553, Monday through Sunday from 6am to 9pm CT.

California
2 reviews
0 helpful votes
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Fantastic!
June 20, 2022

Used goodrx recently for the first time and was amazed at how well it worked. Without their coupon the cost was $160, with it the total was under $15. Extremely impressed and extremely grateful!

Date of experience: June 20, 2022
GoodRx R. GoodRx Rep
over a year old

Wow those are amazing savings John, congrats! Thank you for letting us help you save on your meds.

California
2 reviews
0 helpful votes
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AWESOME
August 13, 2020

Nothing but success with Good Rx. It has worked 3x and saves up to 2/3 of my previous insurance covered meds. There have been no challenges and has been accepted every time. With no issues.

Date of experience: August 13, 2020
California
2 reviews
0 helpful votes
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Hospital coverage
September 6, 2016

Do hospitals accept good rx? Pharmacy transactions have not been a problem once I understood I needed to call and remind pharmacy to use Good Rx every refill

Date of experience: September 6, 2016
GoodRx R. GoodRx Rep
over a year old

Most hospital pharmacies likely will.

Georgia
2 reviews
6 helpful votes
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Bull$#*! company.
February 11, 2020

You need a doctor prescription to buy OTC over the counter products that do not need a prescription and this is the only way you will receive the discount. What a stupid app.

Date of experience: February 11, 2020
GoodRx R. GoodRx Rep
over a year old

Hello! We apologize for the frustration. You will need a valid prescription for an OTC medication in order to use a GoodRx discount! If you have any further questions, we would be happy to help you out! Our number is 888-799-2553.

Florida
1 review
0 helpful votes
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Misleading commercial
April 20, 2021

Please stop showing people on commercials that they just show the coupon and the price automatically changes. Let them know that we have to rebill the prescription and it will take a few minutes. Smh

Date of experience: April 20, 2021
GoodRx R. GoodRx Rep
over a year old

Hello Lola! Thank you for taking the time to provide us with your feedback. We are sorry for any trouble or inconvenience you have experienced, and we will pass this on to the appropriate department.

California
1 review
1 helpful vote
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I can't say enough good about my Good RX experience. Kaiser wanted to charge $200 per box for Lidocaine 5% patches. I said, heck with that. Out of desperation checked on line and found Good RX. Lowest price was Walmart - printed out coupon and had prescription transferred there. Price has been $70 per box for about 2 years. Had to get new prescription - went to pick up but didn't bring my Good RX coupon. Assumed they had it on file. They couldn't find it and the lady gulped and said the two boxes were now $800. I said - I checked yesterday and Good RX was 70 per box. Home I went - printed out the Good RX coupon and today picked up my usual 2 boxes for $140. Walmart honored the coupon and I'm going to get multiple refills soon as obviously Big Pharma is doing it's best to screw anyone and everyone with these horrendous price increases. That being said, I haven't had to buy anything else as I have Kaiser, but I would have had to just forego the patches at the price without Good RX and that would have been awful.

Date of experience: June 5, 2016
Minnesota
1 review
0 helpful votes
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Lifesaver
April 28, 2017

My doctor changed my prescription and my insurance company refused to pay for it. My prescription went from $368 at CVS to $42. I cannot thank this company enough!

Date of experience: April 28, 2017

Overview

GoodRx has a rating of 2.8 stars from 604 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GoodRx most frequently mention customer service, coupon price and discount card. GoodRx ranks 1st among Pharmacy sites.

service
74
value
74
shipping
18
returns
18
quality
55