GLSReviews 195

All deliveries that come through them requires numerous back and forth emails to be sure it doesnt get lost or left at un unsafe spot if im not home. They have 2 pick up point in my area, one that they always say they can barely use due to being always full amd the other is a shop. But qhen the shop closes, the nearest pickup points are cities away. From 20 to 40 minute drive. Everytime i have an order coming with them it becomes a nightmare.

Try to avoid this company they all the time are lying that no one was at home when they try to deliver. Customer support totally unusable.

Delivery to work place. Driver forged my signature and left the €500 parcel randomly on hospital corridor. Lucky to find it after 2 days. AVOID

Before the package was delivered they claimed wrong zip code then they said the address was wrong. I get packages daily from FedEx and UPS to the same address and they never have an issue. Package that should have been 1 day delivery took over a week.

I ordered something I received email my parcel to cone to packedbox next Ty house
But they delivered to packed shop 3km a way

0 star review
I wish I could give 0 starts. DO NOT USE THIS COMPANY. We are a business and purchased an item and the shipper using GLS, and after 4 days of saying they were going to deliver it, found out they LOST it. Reading their reviews, they lose packages all the time How are they still in business being this bad.

First experience with this service. Their courier left my package in the middle of the floor in a public lobby of my apartment complex where it was stolen before I even got the notification it was delivered. Emailing them they told me there was nothing they could do and directed me to the seller, who had nothing at all to do with their negligence.

This company sees nothing wrong with a courier just throwing a package onto the floor and taking off, and will do nothing to help after the fact. I advise staying as far away from them as possible as both shipper and receiver.

I have gotten the worst customer service from GLS in my entire life time. The driver would not deliver as we have a security gate. I contacted Customer Service after first non delivery and gave them the gate code. A second delivery attempt was made after I gave my gate code, the driver again did not try to contact me via intercom or use the gate code. I chatted with Customer Service after second non delivery and included my phone number so driver could call me. The driver tried the next day after all my contacts with Customer Service and still would not deliver my package because of gate. I live in a 180 home development and have received literally thousands of items over twenty years from dozens of carriers without a problem. GLS returned my package without informing me. I did not receive any notice that they were delivering my package which required a signature and made me stay at home 3 consecutive days. And still did not deliver. I would give 0 if possible.

Horrible company, let you wait the whole day on a package thats not coming. I hate this company and will never order here again. Please nobody order here i strongly advise to choose any other company than GLS.!

I ordered something in ebay. Ebay use the GLS. Per tracking it will be deliver today. I called and said it will be deliver before 5 pm. After 5pm no package yet. Again i called and said 8 pm. I was frustrated, i waited the whole day. Everytime i called " yes it will be deliver today. Past 9pm still nothing. The. Tracking change. Now it will bw deliiver the next day. Worst company. Beware don t use this carrier. NIGHTMARE!

Wish I Could Give Them A Zero.
I ordered from eBay. The pkg's was delivered on Sunday. 3/3/24. Didn't ring door bell nor knock. A neighbor had to tell me I had a pkg(s). Their just as bad as FedEx n UPS n USPS!
I tried calling the company. Their not open on Sundays. It was a car that delivered my items. The neighbor saw the driver. I didn't. The same thing happen on a Saturday. N it was raining. Just dropped my PKG(s) on a wet porch I dislike this delivery service.
PLS DONT LET THEM DELIVER TO ME AGAIN.

Paid for an item 2/12 on eBay, item shipped 2/14 after inquiring. GLS tracking showed 2/15 delivery, then rescheduled for 2/16. End of day I contacted them and they stated they didn't have the item but expecting to deliver by the 19th. After no updates, I contacted both GLS and eBay seller again and they updated their website for 2/20 delivery.

Please ask the seller who they use for delivery before purchasing if you want to avoid headache from frustrations.

Service déplorable. Déspose systématiquement les colis en point relais sans aucune tentative de livraison et sans même essayer de joindre le client (qui avait pris une journée de congé exprès pour être à son domicile à chaque fois et qui avait payé un supplément pour être livré à domicile au lieu d'un point relais). Aucune réponse du service client. Point relais à l'autre bout de la ville, sans aucune possibilité de parking... Pitoyable...

Every package I get that are delivered by these douche nozzles always ends up super late. How in the $#*! sakes are they saying they exceed 97%

Gave a 1 star because 0 was not an option. Contacted company prior to delivery, given incorrect information, package delivered to wrong address with misspelled name and line for signature. Told they were sorry and would investigate. No other response or helpful information. Representative was rude and dismissive during report.

It's quite simple, my package was stolen!

The carrier came to my house, tried to call but I could not answer, then I received a message saying the package was delivered. I called him and he told me that it was put on my letter box. A package containing 3 big items could never be put in my small mailbox. Obviously I want home a few hours later and nothing in my mailbox (as expected), not near my mailbox, nowhere to be found! I try my best now never to use them, you should do the same! I contacted the e-commerce website, and they are still investigating 20 days later!