GLS

Extremely poor service (GLS Hungary)/ customer service.
They were not able to deliver my package to the pick up point (where i originally ordered it) then I was informed that the wrapping got damaged. Due to these issues they said they must hand over the box by home delivery, in person. As I have limited availability I asked for a delivery at a specific timeframe -their customer service representative said it is not possible and they cannot make exception, I have to be available all day on the agreed date. As it is not my fault that they damaged the package and also that they couldnt deliver by the primary method I find this response from the customer service unacceptable.

I ordered a piece of art that was shipped with GLS. The first shipment they lost my package and took ZERO responsibility for it. Instead insisted the shipper was at fault. The shipper was not at fault but they had amazing customer service and re-shipped another canvas. GLS has now re-scheduled my package 5 times now. I've tried to call their customer service number over a dozen times and have been on the line for hours and NO ONE ever answers. Their chat has a pending line ov over 100 people every time you start a chat. 3 hours later, yes 3 HOURS later I finally got on a chat and the rep "Cameron" said he doesn't know where my package is again and they will "call me asap". I expressed I needed a direct line to a manager or a call from a manager there and then and the rep said No and ended the chat because they were "too busy". The worst shipping experience but even worse is their customer service. DO NOT ship with this poor excuse of a company.

Along with completely ignoring the delivery time change request, these imbeciles delivered to an address in the dead middle of the night to a house that was undergoing a termite treatment...like hello? There's clearly no one there to get the package you idiots why would you even bother? They also just threw it right next to the trashcans which was a fun touch.

They just leave my package 10 days in Germany, if i didn't write them 4 mails, they never send it to right destination! The excuse was "that due to an error in their system, your order was misdirected.'

The worst customer service I've ever received is provided by GLS. Even though I contacted GLS's customer service multiple times and they requested my email or phone number, I didn't receive my parcel for a whole week after Zara informed me that it had been sent to shipping. Their website also appears to be untrustworthy and cheap. I don't understand why such a large corporation as Zara choose this business as a shipping partner.

I paid for next day shipping but my package said it won't be here till next week a total of 5 business days later! They sent the package to Georgia when I'm in Illinois! They only realized the mid once I called them. So they sent it back to California but now they don't know what warehouse it's at! Also every time I called to speak with a manager they said they didn't have one available. Never will I use them again

They never delivered my parcel. When I called customer service the first time she was great and told me the shipping department would get back to me in 2 hours. Nothing. I called the next day, again she was very polite, put me on hold to find out where it was. This time the story was the entire trailer had been stolen and I need to file a claim with the original product distributor. While I was on hold I searched the reviews, oh my. This shipper must be a scammer! No company can be this bad without it being a scam. Do they steal the parcels and resell? I suggested to customer service that she sounded very pleasant and it was time she looked for another job before the company is sued, or just disappears. I have contacted the original company I purchased from and their distributor and suggested they never use this shipper again. I would suggest contacting anyone that uses this shipper and tell them to never use them again. I would attach a photo but again….no delivery.

The delivery person doesn't know how to follow delivery instructions so I had to wait the next day for my package. And now they're hours late from the latest I was told they would deliver. Still waiting on my package that I should've received yesterday and it looks like I'll have to wait another day. Terrible terrible experience. I'm not purchasing from the store just so I can avoid having GLS deliver my stuff again. First & last time.

Worst shipper we have ever experienced. " Missing package" "delayed due to weather" " delayed due to unsafe location" "sorry we are having technical difficulties at this time" what ever they want to say is a straight lie! Customer service is beyond rude and they straight up steal your stuff and say it was lost. How is EVERY package "lost" get your sh** together gls.

If you value your package being delivered or honest attempts to make the deliveries, then do not trust these clowns with your package. They mark their tracking site for customers to see where the package is as, "delivery attempted", when they never knock on your door or rang the door bell. This company can not be trusted with your parcels, and companies should not use them at all. They are incompetent at best and extremely dishonest about the trying to deliver packages. I am now in the process of trying to get my money back from the seller who I bought the goods from since this company will never be able to complete the delivery. I feel sorry for the seller as they tried to find the cheapest way to get the package delivered and save the customer some money. But they should have just went with UPS or FedEx to deliver the product.

Drivers are incompetent - They can't read addresses or follow instructions. Customer Service is incompetent - They don't answer phones, chat or email.
If you want your business to fail, use this company.

Really bad experience with GLS! I was home, waited; they never ring on the door, but claimed to do so. The delivery has been sent back to their deposit, as they say. But I have no way of contacting them. The website is extremely bad designed, FAQ is not complete at all, no phone contact, they don't answer mails.
I'm really unhappy with GLS

Every other delivery company seems to be able to drop off packages to me. These guys aren't smart enough to punch three numbers on an entry gate to get into my place. They sent the order back to the supplier and now they want more shipping money to try to deliver the package again. Very disappointed.

Bought a bike online, the vendor used GLS. It's been lost in Portland for a week. Sad thing about it I wanted to see the bike before we bought 18 for are rental fleet. Now we won't be purchasing bikes because of shipper

Used this company twice. Each time the tracking information on their website did not match what time they actually arrived. One time was off by three days. The other time was off by six hours. Office staff unable or not willing to provide assistance.

Worst experience with GLS. I will not order anything from Amazon or any other platform, if I see GLS used as delivery service. I was waiting for the parcel, it didn't arrived and no notes in my mailbox or any kind of information. But in amazon, it said that delivered to customer. I struggled 10 days to find out where the parcel was delivered (it was delivered in GLS pick shop) & when I went it was already late (more than 7 days), so the shop shipped it back.
Very pathetic service, we are paying for very poor service for the items. Such behaviour from GLS will impact amazon sales as well.

Packet number: *******2735

It has been 8 days so nice my prescription medication was supposed to be delivered. I call and inquire about the delivery and each day I am promised it will be given a priority status for delivery and each day the fail miserably. These company is run by idiots and circus clowns. Completely inept and it is amazing they are still in business.

The driver didn't show up yesterday to pick up my package. They wanted to reschedule to come back tomorrow, but cannot guarantee delivery the next day. I am not happy with their one-day delivery service.
Will not recommend anyone to use this GLS Courier.
Hamilton, Ontario.

The worst parcel company to work with, more than 50 parcels have not been delivered in the last 2 years, multiple complaints have been made but still nothing, employees don't care about their work, GLS is paid to ship packages, they should just give up, or companies should stop working with them