Mobile phone was stolen. They kept their european tracking info (the one used by the seller to check the delivery) stating "delivering today" for more than one month (and counting) whilst the local website (and info from the very hard to reach local support) had been updated with "item stolen".
Refused to contact the seller and to update european tracking site and stating that seller had to contact them first (of course seller would always get the "in delivery" status on the european site. The local gls site (portuguese site) had a different tracking number and, off course, was not the official tracking site to have value to the seller;
They don't respond to the emails nor to the remarks you post on their own forms in their webpages.
The contact telephone is is a premium number and they take like 30 minutes to reach an human to answer (and you pay fto listen to music) and then, they don't solve anything.
I was able to reach them through a complaint in a compliants portal In portugal. They replied there. But never fixed anything - their answers are mainly pre-written answers.
Terrible. Hope they go away from market - companies like this are the the reason for people to distrust sellers and e-commerce.