GLS

Company should be put out with all them terrible $#*! workers. Gonna say my package is delivered and sends a picture of nothing but the wrong door with NO package in the picture whatsoever. Should fire your drivers if they can't do the Job they were hired for.

There's no communication. Apparently I missed a package when I was home yesterday, I call last night to see if I can pick up my package from the facility an hour from me. They said yes so this morning I'm half there when I get a call saying your package is out for delivery? I wait a few hours just to get an email saying incorrect address/ no one home when I was home the entire time and they apparently came here the day before. Do not waste your time with these idiots they will stress you out for absolutely no reason.

Their tracking is BS. They'll report driving around the WRONG CITY everyday for days, and then just stop. I'm sure their drivers are enjoying my stuff. This happened 3 times in a row. At this point I don't believe they even actually try to deliver anything.

After specific instructions on my package delivery. They continued to ignore it 3 times. They didn't call or have front office accept package. They said locked gate or security. There's no locked gate nor security. Now I have to ask to hold package drive 40 mins one way...out my way to get a package I've been waiting on for a week. And cancel prior appointments just to stay and wait for them. And get email not deliverable. It's their depot on Stockton California.

OK I love their customer service like the best service I've had in a long time I think the guy's name was Norman He was a very nice Guy he went above and beyond to help me. He was very knowledgeable. There should be more like him. However as for the drivers that deliver my package they sucked plain $#*! They couldn't get the delivery time rightThat was very frustrating but with the help of think his name was Norman or Roman really made it a lot easier.

The delivery of a massive item was within 3 days and the driver was very friendly and professional. I would recommend them based on my experience.

I think this has to be the WORST shipping company ive ever experienced. First, they dont provide a time frame so you dont know when to be home in order to sign. Second, they are always delayed so if they give you an est delivery date dont be surprised if it shows up a week later. Third, you would have an easier time getting a hold of the president before you get a hold of an agent to speak to. They are un responsive and unprofessional. I feel bad for all the companies that use GSl as their way of sending packages out.

Didn't deliver my package on time saying they couldn't enter the apartment. This never happened before. After my 7th attempt to contact their customer service they asked for the gate code. I wonder what was their plan to deliver my package if I didn't succeed contacting them. Do yourself a favor and never have any business with them

I ordered something in ebay. Ebay use the GLS. Per tracking it will be deliver today. I called and said it will be deliver before 5 pm. After 5pm no package yet. Again i called and said 8 pm. I was frustrated, i waited the whole day. Everytime i called " yes it will be deliver today. Past 9pm still nothing. The. Tracking change. Now it will bw deliiver the next day. Worst company. Beware don t use this carrier. NIGHTMARE!

Despite giving them the gate code (to a broken gate stuck open) and countless HOURS on hold, they cannot figure out how to deliver a package. We've used this service to the same address for years and they mess it up every single time. How you can excuse 3 departments or more not doing their job and wasting hours of my time is beyond me. This company won't stay afloat with all the lost man hours driving in circles. Tomorrow will be their fourth "attempt" at delivering a small package, when i'm working from home, waiting for them. Must be unreasonable to make a simple phone call to the customer.

I get meal food kits delivered weekly. The company uses GLS and this is the second week in the last three weeks that the food kit I was supposed to receive on Wednesday, still hasn't been delivered by Friday. There's no updated tracking info either. The first time, the excuse was a truck broke down. This time it's supposedly due to our mediocre winter weather where I live. Funny the weather excuse was received in an email on Wednesday. They still aren't able to make it 2 days later? Good thing FedEx, Amazon, and UPS aren't having the same problems since I've received several deliveries from these services on time or early this week. My food will be bad or frozen like last time. Needless to say, GLS is incompetent and I'll be changing back to a food delivery service that uses a more reputable shipping company.

Company I buy fancy cat food from just recently switched to GLS. Since then, my orders are delivered to the wrong side of town (SW 15th rather than SE 15th). Mistakes happen and I'm pretty laid back but this is the second time in a row. Over $100 worth of time sensitive perishable goods. Delivering late is not an option. Just had to cancel my subscription. I feel bad because it's not the cat food company's fault but I can't take the chance with perishable goods. GLS can't seem to read simple addresses correctly. Avoid at all costs. Don't order from any company that uses GLS.

Twice had wine deliveries which required someone 21+ to sign for...they tried to deliver but went to the wrong address and then stated that we were not home to accept the delivery. Tried calling at 5:56 PST, got voice mail to leave a message, but website states that they are open to phone calls until 7:00 PST...tried CHAT, waited 15 minutes, no one every answered and then got a message stating that no one is available. Very unreliable service, have advised the shippers to discontinue their relationship with this company.

I signed up for a meal kit delivery, and the company uses GLS for some reason. I'm a new customer, and each delivery has been delayed by a day. This is perishable food, that I see on their website... they receive the morning it's supposed to be delivered. Yet it sits "en route" less than 25 miles from me all day and night. I'm hoping I get yesterday's delivery before noon today, unlike last week.

I have to use this service because my meal kit company picked them. They've reported my complaint last week and today. Hopefully they'll drop them.

* edit -- as of this writing, Sunday, 6/19 I have still not received my perishable food box. I have cancelled my subscription with the service and they know it's 100% due to GLS. GLS SUCKS and should be ashamed of themselves (considering all these similar reviews). They have had my order since 5am 6/17. It's been sitting in their warehouse or their vans for over 48 hours. If I do even get it, it now has to go straight to the trash.

Simple issue: find the status of an order that they claimed was delivered. Chat is available, phone also. Tried both. Gave up on both after 25 minutes. No modern phone queue technology (call back, estimated wait time) just a good old fashioned stuck in a forever queue with nobody answering. Wow, that's like back to the 80's I can't recall service centers that bad. Gave up and just resolved to avoid the firm forever.

30 emails and over a month later I still don't have my package. Somebody who wasn't me received it and FORGED my signature. No sign of getting my money back. Just more bull$#*! responses from them. Shocking company. Shocking customer service.

This company said they attempted to deliver and never did. Then held my package saying it was requested to be held for pick up, which was also a lie. I called the company 4 times to try to get this figured out and got the run around. After 5 days, I still have not received my package and none of the people working there seem to care at all. I gave specific instructions multiple times and even asked them to call me since it has been such a problem for them to deliver. I hope companies stop using them to ship items to customers. This is a terrible company.

An online printer I use employs these guys to do their shipping. They totally botch my overnight shipping. When I followed up with their customer services to figure it out... they were anything but helpful. Passing blame back at the print company. Repeating over and over that "we can't help you". This was through chat. When I did get someone on the line, they would only give me name and rank... no actual help with the order. This seemingly would have been an easy fix, but they failed. I have passed the feedback on to the print vendor, but they aren't much better.