WORST EXPERIENCE EVER! Two packages were supposidly delivered on 2 different nights after 10 PM NOT

They did not deliver goods, i did wait at home during 4 hour slot given by GLS...
They did not deliver goods, i did wait at home during 4 hour slot given by GLS...
They did not deliver goods, i did wait at home during 4 hour slot given by GLS...

DO NOT ORDER GOODS DELIVERED BY GLS
GLS has lost a package and refuses to take responsibility for it.

The shortcomings of GLS are the following:
-GLS did not inform us about the time of delivery;
-the code on the non-home message that we found did not work;
-when we complained, it was emailed that the package had been scanned at our door and delivered to a certain Jessica. When we let it be known that no Jesica lives at our address, GLS emailed us to ask the sender for a delivery inquiry.
-I called GLS about it. In that telephone conversation I was told that the package had been delivered to the house number of the neighbors across the street. Too bad this wasn't on the non-home message. In that telephone conversation, GLS was able to tell us where the package came from and what dimensions and weight it had;
- however, the package was not delivered to the neighbors or to the adjacent addresses either. A Jessica was also unknown at those addresses;
- Called and emailed again with GLS. GLS got no further than asking the sender for a delivery inquiry. GLS claims that it is not free to conduct its own investigation.

This seems like nonsense to me. If I give permission, there is no privacy issue. And if the sender's permission is really required to set up a delivery investigation, it is up to GLS to ask for it. The information that GLS was able to provide about the parcel shows that it knows which parcel it is and who it comes from. Moreover, you can expect GLS to administer this in an orderly manner.

In summary: the delivery is substandard (no message about the time of delivery, an incorrect non-home message, a code that does not work and delivery to an unknown person) and the service is substandard because GLS does not take responsibility for its failure to perform due to its failure to own initiative, but sends the recipient into the woods.