GlassesUSAReviews 3,819

I was very happy to give glassesusa.com a try. I waited extremely long for the initial delivery of my glasses - almost 4 weeks. I wrote to their customer service who told me there were delivery issues due to the covid-19 crisis. Being understanding I allowed them this time and waited patiently for my delivery. Once delivered my glasses broke very shortly afterwards (nothing major just a screw coming loose). I e-mailed them to enquire about exchanging my glasses for a new pair that is not broken, since they are still under warranty. After contacting the customer service representative, who was very helpful, they assured me they would forward my request to the returns department who would be able to send me a shipping label. This is where the real trouble started. From the time I first contacted them regarding my query, I have had to contact the customer service several times in order to get them to put pressure on the returns department to send me the shipping label. I had several automated responses from the returns department but had to wait 5 weeks (and had to contact the customer service several times) just to get them to send me a shipping label. I finally received it last week, went to the post office and sent them the glasses using the shipping label they sent me. Today I received it back from the post office with a message saying it was refused and they were unable to forward it. I am so frustrated! After waiting so long just for a shipping label, they can't even send me one that works. I am beginning to think that all of this is done purposely to tire me out or to delay their having to help me with my claim. I am not one to post negative reviews and I have had so much patience with this company but it is worn out now. All I want are the glasses that I paid for that will last more than 1 week! I am writing this solely to try to find a solution as I am at wit's end!

I placed an order with GlassesUSA in late May / early June 2010 for RayBan Predator 2 prescription sunglasses. Of course, they immediately charged my credit card for the full charge. A couple of weeks later they emailed me to let me know that they could not produce the glasses with the chosen lens color. A month later they emailed me to let me know that they were out of the frames and could not produce the glasses and offered a $25 credit towards a replacement product. I selected a new frame and lens combination and emailed them the request. They said they would send it to the proper department for approval. 2 weeks late I received another email from them regarding my original order. I never got a response regarding my request for the replacement frames. The new email indicated that they could produce the Predator 2's, but not in my original configuration. They wanted an additional $80. So, 2 months with my money in their bank account and me with no sunglasses and they want an additional $80 and did not even mention the $25 credit they had offered in a previous email. I told them to pound sand! Now we will see how long they take to process my refund. Stay away from these guys, they are no better than a con man or a common thief! If they do not immediately refund my money I will be filing a police report for theft against them.

You figure during a pandemic there would be some that would give an outstretched hand of kindness, not glassesusa. I ordered on 07/06/20 and still haven't recieved my glasses, I called customer service and asked for help. The reply from the male rep was a very stern "NO, you didn't choose over night shipping " mind you this is 07/23/20. I asked again for help and the reply "NO. Is there anything else I can help? I'm ending this call" and hung up. Please dont choose this company, i should have read the reviews before i did.

I ordered two pairs of glasses as part of a buy one get one. I got them back but the lens in one pair was not prescription - the prescription lens was sent separately and I was expected to put it in the frame! Could not do it.
Second pair did not have prescription lens at all! Spoke with rep and emailed - ended up sending everything back to try again. I specifically asked that the prescription lens be put into the frame and was told that was not a problem. One month later I got the glasses back - in EXACTLY THE SAME WAY AS BEFORE! I have given up. I spent over three hundred dollars and still have to find a optometrist to put in my lens and make up a prescription lens for the second pair. Do not waste your time or your money with this company,. I am going to try Warby Parker,. They send you frames to try one before you buy, and do what you ask them to do.

GlassesUSA's service is terrible. I placed an order on June 25, almost a month ago, and on June 28 received an email that my glasses went into production. Two weeks later, I called to inquire and was told no information was available. A few days after that, I called again and was told there was a problem with the antifog coating, but I hadn't been notified about that before. They promised to expedite the glasses and send them overnight mail, without the antifog coating. A month later, I called again and was told there is still no information available about the status of my glasses. So ridiculous. I requested a refund IN FULL and canceled the order. I will never purchase anything from this company again and will tell everyone I know about this horrible time-waster of an experience.

Waited over 3 weeks for simple, single lens glasses that I needed in the 3-4 business days promised. No updates given. I cancelled but then 10 days later my account says they are still processing and will get back to me soon. I called and the rep said "We apologize because we are so busy. Let me assure you that your glasses are almost finished and will be sent to you in 3 or 4 business days." Incredible! I pointed out that I had cancelled. Then she said she "researched" it and will contact the appropriate party to expedite it. We'll see. I'll never use them again.

I had my glasses for 2 months. Used a cleaning cloth to clean lenses and the lens fell out in my hand. Once we tried to pop lens back in I could tell the frame itself has some sort of defect that does not hold the lens in correctly. I reached out to glassesusa.com and sent a picture of the frame. I was told since I was outside of the "14 day no questions asked return policy" that they could offer me 50% credit towards another pay. These were $160 glasses, that broke in 2 months. I will not place another order with this company. There website advertises at the top 365 Warranty. Yep, it does offer that, but only at 50% if they deem it to be covered. Also after I told them I was happy with my glasses until the lens fell out and I would make sure to leave a raving review, they could not longer accept my request.

I was out fishing with my husband when my glasses were accidentally knocked off of me and fell into a raging river. So I started looking around online to see where I could order a new pair and get them fast. I decided to try GlassesUSA and placed an order on July 6th. I was told it would be up to 6 business days for production and another 1 to 2 for quality check. Well here we are 9 business days later and no one can tell me what is going on. I talked to someone yesterday who didn't seem to know anything about what was going on and could only tell me they are still in production. I told them something better happen right now or I want my money back. Well she ignored me and never responded again. So this morning I spoke with another rep and requested a refund. He immediately sent me a link to request a refund, didn't even try to retain me a customer, and told me it would be 2 to 3 business days to process it. I filled out the form but I'm very worried I'm going to have a fight on my hands trying to get my money back. This is one of the worst customer service experiences I've ever had. If I don't see my money in a few days I'm going to the better business bureau and I'm going to talk to a lawyer about my rights.

This company has the worst customer service. I made a mistake with my lens prescription and had contacted customer service if it was possible for an exchange. I got sent an rma site where the exchanges happen, but can't even access it because none of the delivery info has been updated so I can't even download and print out a return form. I emailed them back asking what else can be done? I got another email telling me to answer several questions, which I did and it has been days since I've heard from them. No reply. At. All. Definitely wouldn't be coming back here to purchase glasses with this kind of service I am receiving.

They took my order then waited month to tell me that they couldn't provide anti-fog lenses. They offered to make glasses for me without anti-fog coating a month after I purchased them. I have been waiting all this time to find out I need to find a different company. Wearing a mask is guaranteed to fog up glasses every time. Glasses without anti-fog are worthless. They also blamed this terrible customer service and inability to produce the product they sold me on "heavy demand".

Update: 7/17/2020: I had used glassesusa due to the recommendation of multiple friends who had good experiences with the site. The first pair of glasses I ordered I ended up not liking the nose piece on them so I returned them for a different pair. I had no issues with the ordering process and received my glasses within a couple of weeks. I was excited since i was able to pay less than $100 for frames with a higher lens package and the blue light block which I was wanting. The return process was not too difficult. Within a month or so I received my new glasses, I wore them for about a week and my eyes felt like they were straining the entire time. I was not sure if it was because I was getting new glasses after 5 years so my eyes just needed to get used to them, I went to the eye doctor and turned out I was given the wrong prescription. I initiated a return to get the same glasses with the correct prescription. After almost a month, I received an email requesting my new glasses. I sent them the information immediately, hoping I would be getting my new glasses within the next couple of weeks. After emailing, calling customer service and messaging the social media for Glassesusa I was finally able to get the glasses mailed to me. Once I got them I realized I was mailed the right prescription but the wrong frames. I called customer service and was told that since this is my third return I'm unable to exchange these glasses even though it was due to a mistake on Glassesusa. I had requested to speak to a supervisor, but the representative said a supervisor would call me back within an hour and almost 24 hours later I still have not received a call back. I then emailed and reached out to the social media page for glasses usa to inform them that I had received the wrong pair of frames, and I'm waiting for a response. Additionally I am supposed to receive a refund for the difference between the two pairs of glasses and I still have not received that after I had called the representatives multiple times. Due to the positive recommendations from multiple friends, I expected the process to be simple and easy but I believe that is only the case if there are no issues with the glasses and you are given what you order.