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I want to offer shipping but they claim that the wording I'm using is causing a problem. They escalated to IT and then can't figure it out. How can IT not know how to fix their own problem?
We ordered a desk and we received it with a cracked panel. The company refused to take it back or give a refund since it was outside of their 7 day window. We provided proof that I had brain surgery so Chris' priority was to take care of me and not build a desk and they didn't care. Terrible company.
Products used:
Desk
I received a pair of glasses that did not look like the picture. I contacted customer service to exchange them and they sent me the same pair. Then they would not fix their own error unless I filled out some paperwork. Lastly, they would not honor the price match.
Dear Valued Customer,
We’re sorry to hear that you experienced difficulties with your glasses. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know that you are disappointed, and for that, we do apologize.
We are reviewing the status of your order and will update you promptly.
Our apologies, again, for any inconvenience.
Yours truly,
GlassesUSA
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Opened an account and it was immediately closed by OfferUp advising I did not follow community...
I wanted to try offerup seeing I have an item I am trying to sell/get rid of. The very last thing...
Dear Evelyn,
We want to express our deepest apologies for the distressing situation you've faced due to the damaged desk and the less-than-ideal terms of our return policy.
Our standard policy allows for a 30-day window to return damaged products. Considering your health challenges, we understand the importance of a timely resolution. If you could kindly get in touch with us and share your order details, we would be more than willing to rectify the situation for you. Your well-being remains a top priority for us.
Once again, we're truly sorry for the negative experience you've had, and we are committed to making things right for you. Your feedback is invaluable, and we are actively working to improve our processes to prevent such situations in the future.
Thank you for your understanding and patience.