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GlassesUSA Reviews Summary
GlassesUSA has a rating of 2.1 stars from 3,819 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 18th among Eyeglasses sites.
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Horrible! Reviews have to be paid for. I have had nothing but disconnect with this company. Impossible to find out what is going on with your order and finally was suppose to be delivered today and the post office marked it with address not complete! I am so beyond done and have not even seen the product. If your looking for customer service forget, this company gets a -10! BEWARE!
One pair of glasses I bought 2 months ago is POS. Lenses keep popping out etc. Sunglasses I got are OK. Think Im done ordering here though
Dear Valued Customer,
We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
In the unlikely event that your frame or lenses break after the initial 14 days following delivery and within one year of your purchase, we will gladly provide you with a store credit towards another pair of eyeglasses under our 365 Day Manufacturer's Warranty policy.
We are reviewing the status of your order and will update you promptly.
Yours truly,
GlassesUSA
Almost a month and no glasses. Have been in contact multiple times. First excuse was co-vid. Then they said the glasses were made and in transit to inspection facility. Then today they tell me due to heavy demand my anti fog feature is not available. Took almost a month to tell me this. Would never recommend this company.
Dear Valued Customer,
We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know that you are disappointed, and for that, we do apologize. Your glasses are being completed and we will send them to you by expedited shipping.
If you require any assistance, please contact our service representatives at 1 844 244-1186 or by live chat on our site.
Our apologies, again, for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA
GLASSES BROKE WITHIN 4 MONTHS. NO HELP FROM THE WEBSITE OR CUSTOMER SERVICE. STILL NO RESPONSE ON CLAIM STATUS. BUY AT YOUR OWN RISK.
NOT HAPPY...
Dear Valued Customer,
We are sorry to hear that you experienced difficulties with your glasses. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
In the unlikely event that your frame or lenses break after the initial 14 days following delivery and within one year of your purchase, we will gladly provide you with a store credit towards another pair of eyeglasses under our 365 Day Manufacturer's Warranty policy.
The warranty store credit has been sent to you.
If you require any further assistance, our customer service representatives are available at 1 844 244-1186 or by live chat on our site.
Yours truly,
GlassesUSA
They'll tell you "once we send it out it's in the carrier's hands" and pretend that USPS just takes time to update the tracking info, but it never happens. When USPS says the package is "on its way to USPS," it means they never sent it. They will lie to you continually. I do not know if the support personnel know that they're lying or not, they could think they have an honest job. Doesn't matter, whole thing is bull$#*!. Maybe things are just really slow due to COVID-19 but if so, they should say it and not lie about it. I'd understand if it took longer, but I hate being lied to.
Dear Valued Customer,
We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
According to the tracking details, your glasses are in transit and en route to you. Our Service Manager has sent you an updated tracking link.
If you require any further assistance, our customer service representatives are available at 1 844 244-1186 or by live chat on our site.
Enjoy your new glasses.
Yours truly,
GlassesUSA
The order tracking I was given does not recognize my email, attempts to reach customer service for status of late orders unsuccessful. Online chat only provides canned responses like " Your order is currently in production and should take a total of 3-6 business days for production, and another 1-2 days for quality assurance after which your glasses will be shipped out. You will receive automatic updates as your glasses enter each of these stages.". Well, it's now 12 days. When I ask about status the answer is " Rest assured that we will notify you as soon as we receive a response from the appropriate department. Please check your email for an update within the next 24-48hours". Still nothing. I'm tired of being "rest assured" with no glasses. Attempts to reach support by phone is impossible... no answer. I will never purchase glasses from this company again and recommend that others do not as well.
Dear Valued Customer,
We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know that you are disappointed, and for that, we do apologize.
Your glasses have been completed and are currently in the shipping chain. The tracking details will be available shortly at which time you will be able to track your order. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
Our apologies, again, for any inconvenience and we hope that you will love your new glasses.
Yours truly,
GlassesUSA
We placed order for two high end glasses and they sent us completely bogus items. The prescription did not match, there was no transition and no progressive reading glass. Also we paid for thinnest (Premium) and we got thick heavy glass.
WHATS WORST IS THAT EVEN AFTER THEY HAVE RECEIVED MY RETURN, COMPANY HAS BEEN GOVING ME A RUN FOR MY REFUND MONEY.
STAY AWAY THIS IS A CHEAP BOGUS CROOKS.
Dear Valued Customer,
We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.
Our apologies, again, for any inconvenience.
Yours truly,
GlassesUSA
GlassesUSA, appears to specialise only avoiding customers and delivery the wrong prescription lenses. I order glasses
In Dec, 2018, with some regret. My most recent order was a bloody mess! Absolutly zero customer service and they sent the wrong prescription lenses, having previous used the correct!
I have waited over 5 weeks and GlassesUSA has not delivered my glasses. Unbelievable!
Dear Valued Customer,
We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.
Our apologies, again, for any inconvenience.
Yours truly,
GlassesUSA
Do not buy from this company! I ordered glasses a couple months ago, it took forever for them to make my glasses. I understand and had patience because of the pandemic. Finally I receive an email stating that production had been slowed because of the unrest on the area. Two weeks later, I get an email stating that my order was lost! They never even said my order had shipped. Now, after requesting my refund and being told it would come, no refund. It has been a couple weeks, yet no refund. If you value your hard earned money, DON'T PURCHASE FROM THIS COMPANY! I keep getting the same email, stating my money is going to be refunded, but nothing. I never received the item I paid for and I am still waiting for my refund.
Dear Valued Customer,
We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know that you are disappointed, and for that, we do apologize.
It appears your full refund has already been issued.
If you require any assistance, please contact our service representatives 24/7 at 1 844 244-1186 or by live chat on our site.
Our apologies, again, for any inconvenience.
Yours truly,
GlassesUSA
I ordered a pair of prescription sunglasses, and received the wrong frames with clear lenses (wrong prescription) and then sunglass lenses on the side that didn't even fit the pair they sent. The rep left the chat when i asked what happened with my order. Its been over a week since I sent the glasses back and still no refund. Customer service is terrible.
Dear Valued Customer,
We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know that you are disappointed, and for that, we do apologize.
We are reviewing the status of your order and will update you promptly.
Our apologies, again, for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA
GlassesUSA has now become the worst possible place you can order glasses online. I ordered my glasses almost 2 months ago (May 20th) and still have not received them along with very little correspondence with the customer service department (which is hands down the worst customer service I've ever had to deal with by the way). I've ordered from them before in the past with no issue but they have no respect for returning customers. They keep saying they will follow up with me but nothing ever happens. Then when I follow up I don't even get a response. Don't waste your money with them, please. Trust me.
*Also they wouldn't even accept my valid price match in the beginning of this ordeal. Will never order from them again.
Dear Valued Customer,
We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know that you are disappointed, and for that, we do apologize.
We are reviewing the status of your order and will update you promptly.
Our apologies, again, for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA
Ordered Glasses June 4th (yes, that's right June 4th) still do not have them and its July 9th. Contacted customer support over and over and I am simply told that they are in production. I say that is impossible as noting takes 20 business days to produce. Simply tack my order and tell me the truth. Never again will I order from them.
Dear Valued Customer,
We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know that you are disappointed, and for that, we do apologize.
Your order was delayed on account of a frame issue but your glasses are now in the final stage of completion.
Our apologies, again, for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA
I ordered 3 pair of glasses. I could not see through one so I sent back for exchange. The glasses were out of stock and I could never get response from them on refund amount. The glasses came back in stock and they keep asking for a segment height that I can't measure because I don't have the frames. They always say they've emailed Refund Dept to get me off chat or phone. Their customer service is horrible with stock answers to get rid of you. Do not buy from here!
Update: It's only gotten worse. I was told yesterday that my replacements were in the 'final stages of production'. Today I get email that the frames aren't available and to pick a new pair. So we're starting over. This has been the worst and most frustrating customer service experiences for me. I used to work in claims so I know when things go wrong. This is horrible. It's not worth your time. We're at 7 weeks since I sent exchange back.
Dear Valued Customer,
We’re sorry to hear that you experienced difficulties with your exchange order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know that you are disappointed, and for that, we do apologize.
Your exchange order has been placed with the same Ray-Ban frame that you had selected on the original order.
Our Service Manager has sent you further details.
Our apologies, again, for any inconvenience.
Yours truly,
GlassesUSA
I honestly ordered my prescription sunglasses from this co because I love the style. I received them a week later, and the prescription was entirely WRONG. So I zipped to the Post Office and returned them - 18 days later, I'm still waiting. If I don't receive them soon, I'll ask for my $ back. I paid via Amazon. So hopefully that will help.
Dear Valued Customer,
We’re sorry to hear that you experienced difficulties with your glasses. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know that you are disappointed, and for that, we do apologize.
Our Returns Dept. is processing your exchange order and we will update you promptly on its status.
Thank you for your patience.
Yours truly,
GlassesUSA.com
I've been waiting for 1 pair of sunglasses that have supposedly been in production since June 13. The excuse I get is... Corona Virus. The communication is horrible from the company and nobody really knows what's going on there.
Dear Valued Customer,
We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know that you are disappointed, and for that, we do apologize.
We are reviewing the status of your order and will update you promptly.
Thank you for your patience.
Yours truly,
GlassesUSA.com
If I could, I would give them zero stars. I ordered my prescription glasses on June 17th. I paid for 4/5 business day delivery. Doctor prescription was included as I bought the glasses.
On June 21st, they informed me the glasses were in production and would be ready in about 6 days.
Today is July 3rd, after two phone calls and one email, nobody knows where the glasses are, they have no idea.
I just cancelled my order.
Dear Valued Customer,
We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know that you are disappointed, and for that, we do apologize.
Your request for a refund has been forwarded to our Billing Dept. The refund confirmation will be sent to you.
If you require any further assistance, please contact us at 1 844 244-1186 or by live chat on our site.
Our apologies, again, for any inconvenience.
Yours truly,
GlassesUSA
Let me start by saying the company's chat service although responsive is the only platform you will get service from. I have gone through hell and back asking for my glasses and when a month passed, I asked for my refund, they put my glasses on hold and they refuse to give me a confirmation for refund. I will never order from this company and please don't give us the COVID 19 excuse. I am out 183 dollars so if you can't work on my sunglasses, don't accept my money! Please issue me my refund or give me an email at least saying. It doesn't take more than a day to issue a refund for crying loud!
Dear Valued Customer,
We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know that you are disappointed, and for that, we do apologize.
Your request for a refund has been forwarded to our Billing Dept. The refund confirmation will be sent to you.
If you require any further assistance, please contact us at 1 844 244-1186 or by live chat on our site.
Our apologies, again, for any inconvenience.
Yours truly,
GlassesUSA
I ordered glasses in May. It is now July and they are not here. They have given me the run around for several weeks with no solution. I have tried contacting the company through chat, email, and the customer care hotline. I'm extremely upset and will not be buying from this company in the future, as it is clearly a scam.
Dear Valued Customer,
We’re sorry to hear that you experienced delivery difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know that you are disappointed, and for that, we do apologize.
Your request for a refund has been forwarded to our Billing Dept. The refund confirmation will be sent to you.
If you require any further assistance, please contact us at 1 844 244-1186 or by live chat on our site.
Our apologies, again, for any inconvenience.
Yours truly,
GlassesUSA
I was very happy with the price I paid for my first pair of glasses. But it has been almost a month with the order still stuck on 3-Business day production stage. I contacted customer support and got an answer saying it was in the last stages of production, and will need to go through the "5 stripe" quality testing. Then will be shipped shortly after. That was a little over a week ago and there still haven't been any updates. I am praying that these glasses are well made because that's the only thing that can make up for having to wait so long. I'm starting to think it will be quicker to ask for a refund and just go with another company. You get what you pay for I suppose.
Dear Valued Customer,
We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know that you are disappointed with the level of service you received, and for that, we do apologize.
We are reviewing the status of your order and will update you promptly.
Our apologies, again, for any inconvenience.
Yours truly,
GlassesUSA
Lost my order and when they sent my order to billing to an issue a refund, I never heard back. If I was the BBB I'd give them an F
Dear Valued Customer,
We’re sorry to hear that you experienced delivery difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know that you are disappointed, and for that, we do apologize.
Your refund has been issued and the refund confirmation has been sent to you.
If you require any further assistance, please contact us at 1 844 244-1186 or by live chat on our site.
Our apologies, again, for any inconvenience.
Yours truly,
GlassesUSA
From the business
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Valued Customer,
We’re sorry to hear that you experienced delivery difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
We are reviewing the delivery status of your order and will update you promptly.
Thank you for your patience.
Yours truly,
GlassesUSA