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GlassesUSA Reviews Summary
GlassesUSA has a rating of 2.1 stars from 3,819 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 18th among Eyeglasses sites.
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Just poor quality and not neccessarly less expensive. Same exact frames, bought on the same day, both fell apart and the right lense fell out. GlassesUSA actually thought I would buy another pair from them for a 50% off coupon. Can't wait for the class action lawsuit.
I am leaving this review after several orders from glassesusa over a two year timeframe including a recent order.
It had been a month since i ordered DESIGNER frames I paid way too much for. When I inquire to agents about the status (as it still reads my glasses are in quality assurance a stage that is reflected to take 48 hours and have been there over a week now) just just tell me to wait. Agents have apparently sent out numerous inquiries to their shipping department to see where my order is as its between quality assurance and DHL according to another person. This is the 4th inquiry that's been sent. I am constantly assured my inquiries will be answered within 48 hours and I have yet to receive responses to any of them. These agents dont have any information, they cant contact any departments and they cant compensate for falling short. I hate to say the typical, but I will never give this company my money ever again.
Time and time again my glasses take a month to arrive after they are projected to take a couple weeks max. I have a single vision RX. It's not complicated.
This company is very inconsistent. But consistently not trying to uphold any sort of values to serving their customers.
Shop locally, go to Zenni or Eye Buy Direct, save yourself the stress of thinking you're going to get good service and receive your product in a timely manner, you likely wont.
Hi Ashlee,
We’re sorry to hear that you are experiencing delivery difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
It appears that your order was delayed by our third-party shipper, however, your glasses are now en route to you according to DHL tracking. To check the delivery status of your order, please click on the following link: https://www.glassesusa.com/tracking/search/
Our apologies for any inconvenience and thank you for your patience.
Enjoy your new glasses.
Yours truly,
GlassesUSA
I bought glasses from them back in March of last year. After about 6 months to a year the frames started peeling like an onion. Yellow peelings would come off. I would scrape them off with my finger, and I still do this. They are the Weston glasses. I wrote a review detailing this, but it was deleted on GlassesUSA. It's a dishonest company, as they delete reviews below 4 stars. Mine was 3 stars, but now I'm pretty upset I wasted money on glasses that fail to last even 2 years; that's why it's 1 star now. I recommend shopping elsewhere. The quality of the glasses are poor and the company is not credible. You have to go to separate sites just to read the honest reviews from people who have had their glasses for years, like me. Their glasses are not worth any price.
Hi Luke,
We’re sorry to hear that you experienced difficulties with your glasses. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
In the unlikely event that your frame or lenses break after the initial 14 days following delivery and within one year of your purchase, we will gladly provide you with a 50% store credit towards another pair of eyeglasses under our 365 Day Manufacturer's Warranty policy.
Please send a picture of your glasses to returns@glassesusa.com. We will contact you once we have received it.
Customer reviews, positive or negative, are very important to us. As much as we love to hear about the good, getting to know about the bad helps us provide a solution for our customers as well as improve our customers' experience.
If you require any further assistance, please contact our service representatives at 1 844 244-1186 or by live chat on our site.
Yours truly,
GlassesUSA
These frames are cheaply made, do not waste your time or money with this brand! When I received my glasses, the hinges were loose and wobbly. The PD for these glasses also seem very off. Their exchange and return process is extremely SLOW and unprofessional. They have sent me an incorrect shipping label TWICE, the package was rejected and sent back to me. You can tell their customer service reps are using canned responses because they all tell you the SAME thing in the SAME EXACT WAY. Also their only display positive product reviews on their website, others and I have tried leaving 1-2 star reviews on glasses we've purchased but THEY HIDE IT. Avoid these scammers at all costs.
I have tried Zenni (another online glasses site) before and they get it right the FIRST time.
Hi Marisa,
We are sorry to hear that your glasses did not meet your expectations. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
We have sent you another return shipping label as requested.
Customer reviews, positive or negative, are very important to us. As much as we love to hear about the good, getting to know about the bad helps us provide a solution for our customers as well as improve our customers' experience.
If you require any assistance, please contact our service representatives at 1 844 244-1186 or by live chat on our site.
Our apologies, again, for any inconvenience.
Yours truly,
GlassesUSA
Purchased a pair of prescription eyeglasses & additional sunglasses. It took time to get them & after 1 week of using them 2 times the right arm of eyeglasses came off. Returned the full order in less than 2 weeks. Tried to get a pair of replacement glasses & after 4 months still nothing.
They said they emailed me with store credit & finally I received it 4 months later. Just want my money back at this time.
Hi Susan,
It’s really important to us that our customers love the glasses they have ordered. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
Your exchange order was placed and according to the order number you've included with this review, your glasses were delivered on Sept. 24. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
We have sent you the details of the name and shipping address that you had entered on your original order. This same information was applied to your exchange order.
If you require any assistance, please contact our service representatives at 1 844 244-1186 or by live chat on our site.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Yep, I saw bad reviews like mine on other glasses prior to purchasing (which now look like they've been deleted - sketchy). But I took the chance anyways and bought the Ottoto Magnus Silver in size Medium with good faith. Uh yea, big mistake. I ordered those glasses in mid July. They didn't come until mid August with barely any updates on why they were taking so long. The check order status links on both emails sent and the Glasses USA website itself either don't work or just send you back to the site's home page.
When the glasses finally did come it felt like I won a pair of cheap fake glasses at an arcade or children's glasses from the dollar store. They were ridiculously cheaply made and super flimsy. The medium size were also so tight I truly don't see them fitting any adult. So I decided to exchange them for the larger size and wow if I only knew that it'd be a BIGGER pain to do.
I initiated the return the week of August 17th. I'm writing this review September 24th. Still no glasses, links sent and check order status on the website still didn't help. I've spoke to 3 customer reps and each one isn't a help. Saying "please be patient" or "call DHL to locate the item" both infuriating to hear when more than a month has passed and I'd think I've been patient enough.
All in all - don't do it, go somewhere else.
Hi Theresa,
It’s really important to us that our customers love the glasses they have ordered. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
Your exchange order was placed and according to the tracking details, your glasses have been delivered. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
Our Delivery Team is reviewing the status of your order and will update you promptly.
Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA
Tldr: Ordered contacts in April, never received them due to being "out of stock" although the website claimed "in stock" entire time. Phone CS claims contacts are in stock, but would then receive email from email CS that they were out of stock. Wasted 6 months getting pushed back and forth, supervisors never calling back as promised, etc. Have filed for refund but have yet to receive it.
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I ordered contact lenses from GlassesUSA in mid-April of 2020, and as of September 24,2020, I have not received them. The contact lenses were marked as "in stock" when I ordered them, and I received a confirmation and an email stating they were on their way. However, after a few days I received an email stating the contact lenses were unfortunately out of stock. When speaking to customer service on the phone, they gave me the option to wait for the contact lenses to come back in stock, which I chose to do as my contact lens prescription had by that point expired.
Five months later, where I followed up with customer service each month over email, I had still not received my contacts. Throughout this entire period, the contacts were labeled as "in stock" on the website. I started calling instead, and one day received the surprising answer that they were now in stock. Great! I was happy to finally have this resolved, and hung up the phone with a promise that the contacts would be shipped out the next day. I never heard anything back. This process repeated itself four times before I started losing my patience. After speaking with a supervisor about my frustration, he promised to do an internal investigation to see what the status was, and he'd call me back by the end of the week. No one ever called.
After once again calling them back, I spoke with supervisor Maverick Anderson, who kindly apologized for the back and forth. He promised that this would be the last time, and that he was 100% sure the contacts were in stock. He even confirmed it while we were on the phone. I told him straight out that I didn't trust him, as it had gone down so many times prior, but he asked me to trust him one last time, as he was so certain.
24 hours later, I received an email stating the contacts were out of stock. At that point I gave up and requested a refund. I have spent countless hours on the phone and writing emails, trying to get a clear answer as to whether I would ever get these contacts or not, and now am going to have to get a new prescription ($125) as my prior one expired in this hassle.
Do not ever order from this website.
Hi Louise,
We’re sorry to hear that you experienced difficulties with your contact lens order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know that you are disappointed, and for that, we do apologize.
Your refund has been issued as requested. The refund confirmation was sent to you.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.
If you require any assistance, please contact our service representatives at 1 844 244-1186 or by live chat on our site.
Our apologies, again, for any inconvenience.
Yours truly,
GlassesUSA
I had ordered glasses through glasses usa and it by for the worst time I've ever had ordering something.
I ordered my glasses back in July and glasses usa messed my order up.
Its now November and I still don't have glasses. These people DO NOT CARE ABOUT YOU OR YOUR GLASSES. On top of everything, the managers WILL NOT TALK TO YOU. I've tried to talk to one for months. THEY STILL HAVE CALLED ME
Hi Melissa,
We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
While you were beyond the 14 day return period when first notifying us of the prescription issue, we do feel bad and have placed an exchange order with the correct prescription that you forwarded as a gesture of goodwill.
Our Service Manager has sent you further information.
Enjoy your new glasses.
Yours truly,
GlassesAUSA.com
I could give not one star I would. This has got to be the worst online glasses company ever. I order glasses on 4/29,2 pairs. They literally held my order because one pair was out of stock. I called them several times to cancel the order that was still being held hostage. I was told that because I used the buy one get one and was advised, that I had to pick another pair or receive the the 1 pair( wrong script and sunglasses-which I didn't order) and return. At this point we are in July. July 13th to be exact. I called several times. Chatted with reps several times and still to this day no follow up from glassesUSA, no refund. At this point it's looking really grim, and because I have been told the same thing for the last almost half a year, something is really wrong with this company. Each time"I'm going to send a email to the returns dept. LIES. If it is true. Throw the whole Returns dept away, or at least the person in charge. Start over, cause the process they have now is broken. Daniel Rothman / Eldad Rothman has bitten off more than they can chew. I purchase from a company that doesn't have a service level. For the percentage of people that are satisfied that same percentage if not more are dissatisfied. I'll be buying at EYEBUYDIRECT. In the meantime I want my money. They have received what they sent. What's the hold up? At the point you can't use the pandemic as an excuse.
Hi Wil,
At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know that you are disappointed, and for that, we do apologize.
Meanwhile, your refund has been issued and the refund confirmation was sent to you.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.
Our apologies, again, for any inconvenience.
Yours truly,
GlassesUSA
I received an email saying they were in production 3 days after they received my order online. After 20 days i called and sent email... they were still in production?. So i get an email next day... oh they are in quality control! Long story short. I ordered them august 17th got one of 2 pair today... WRONG PRESCRIPTION!. Taking them to an optometrist for verification... ok back from optometrist... prescription is correct... AXIS IS WRONG! Rt eye is 18... should be 115... left is 53. Should be 55. Axis is important to some more than others... we will see what happens next pair and when these are returned i started this email bout 45 mins ago and still havent received return information which was supposed to take 5 minutes!... IF and only if they shine through with a good finished product,,, i will change review
Hi Lachaon,
We’re sorry to hear that you experienced difficulties with your glasses order. The glasses you received were produced correctly according to the prescription you had entered on the order form. Meanwhile, we have received your correct prescription and have begun producing both pairs of glasses. To get your glasses to you as quickly as possible, we will send them to you by express shipping.
Our Service Manager has sent you further information.
Yours truly,
GlassesUSA
Sent me the wrong prescription. It has been a nightmare dealing with customer service. I sent glasses back with a promise they would make new ones. I inquired several times and finally got a response that the first ones were filled correctly and if they sent new glasses they would be same prescription as first ones. Said their prescription numbers did not match mine but they had been filled correctly? I told them I could not see out of the glasses and asked for a refund. At this point I am out of money, have no glasses, and I cannot get them to respond. I will gladly update my review if they fix the problem.
Glassesusa reviewed my prescription and compared it with a copy of the prescription and has agreed to send corrected pair with extras at no extra charge. The also are sending them at expedited shipping at no extra charge. When I receive my glasses if prescription is correct and glasses look as nice as originals I will edit rating and give them a five star rating.
Hi Mike,
It’s really important to us that our customers love the glasses they have ordered, which is why we offer a 14-day no questions asked return period. Your glasses were produced correctly according to the prescription that you had entered on the order. The cylinder values were entered with (+) positive values. Nowadays the majority of labs, including ours, cut lenses in the negative (-), and require that any positive (+) cylinder prescriptions be converted into the negative (-) equivalent. Rest assured this conversion does not alter the type or quality of the vision correction that your doctor prescribed you. The conversion will affect (change) the SPH, CYL, and AX parameters in your prescription, but will result in the exact same vision correction you were fit for by your doctor. We automatically perform this conversion if the prescription you enter is written with a positive (+) cylinder.
We have received a copy of your correct prescription with the (-) negative cylinder values and will begin producing your new glasses as requested in your correspondence with our service representatives.
If you require any assistance, please contact our service representatives at 1 844 244-1186 or by live chat on our site.
Yours truly,
GlassesUSA
I've gotten several pairs if glasses from here. The mailing on the last pair and the pair I am waiting on now has been a joke. They can't seem to address the package like it tells them in their records. This is the 2nd pair that the post ofc had thrown away. Getting very po'd with situation.
Hi Linda,
We’re sorry to hear that you experienced delivery difficulties with your glasses order. It appears that the shipping address you had entered on the order form was incomplete and, thus, undeliverable by USPS. We do feel bad and will place a replacement order with the updated shipping address you have provided.
If you require any assistance, please contact our service representatives at 1 844 244-1186 or by live chat on our site.
Yours truly,
GlassesUSA
I ordered glasses before the pandemic in early March2020. The delivery time they espoused was under two weeks. It too over a month and several of my inquiries to receive them. Within two weeks the right lens fell out. It seems the screw holding it disappeared. I've tried twice to get them to mail me at least a screw as over the counter screws do not fit and the lens doesn't want to go back into the frame.
I have been patient for months because the Covid outbreak has interrupted many businesses. I just emailed a request again today 9/19/20 and they said they can only give me a 50% off coupon because of the length of time gone by. Really? I haven't even gotten a full 2 weeks wear out of them. Do not buy from them. Substandard frames and customer service.
Hi Jae,
We’re sorry to hear that you experienced difficulties with your glasses. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
In the unlikely event that your frame or lenses break after the initial 14 days following delivery and within one year of your purchase, we will gladly provide you with a 50% store credit towards another pair of eyeglasses under our 365 Day Manufacturer's Warranty policy.
We have sent you a warranty credit code in the amount of your entire purchase. If you require any assistance, please contact our service representatives at 1 844 244-1186 or by live chat on our site.
Our apologies, again, for any inconvenience.
Yours truly,
GlassesUSA
I've used this company since they've opened, and as of late they have gone waaaaaay down hill. I ordered a pair of sunglasses and received regular glasses. I needed the glasses ASAP and they agreed to send a new pair (so I could get the glasses faster than waiting for the return to process). After 3 weeks I get the new pair, and the order is wrong again. So I send back both glasses just wanting a refund and they refuse to give me a refund because the time has passed since the original order and will only give me an exchange.
Hi Ron,
It’s really important to us that our customers love the glasses they have ordered. We’re sorry to hear that you experienced difficulties with your glasses. We know that you are disappointed, and for that, we do apologize.
Your refund has been issued and the refund confirmation was sent to you.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.
If you require any assistance, please contact our service representatives at 1 844 244-1186 or by live chat on our site.
Our apologies, again, for any inconvenience.
Yours truly,
GlassesUSA
Received glasses after waiting 2 weeks. They sent me someone else's prescription. Nothing remotely close to what I ordered. Contacting them is very difficult. Told they would not start to send me the correct glasses until they received the bad ones back which meant waiting at least another 3 weeks. I emailed and called. Told they would start manufacturing right away and express ship. Another lie! The worst experience ever. If they would not have lied to me I would have cancelled the order and ordered from someone else. But o believed their lies. Don't waste your time! They all lie and make promises they don't keep. Not to mention you don't even get the right glasses in the first place. I'm irate with this company!
Hi Lucy,
We’re sorry to hear that you experienced difficulties with your glasses. It’s really important to us that our customers love the glasses they have ordered, which is why we offer a 14-day no questions asked return period.
We have reviewed your order and it appears that you had entered the incorrect prescription when placing your order. The cylinder values for both the left and right eye were entered with (+) values instead of (-) negative as written on your eye doctor's prescription that had you had attached to the returns form.
At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met and will begin producing your new glasses with the correct prescription promptly.
If you require any assistance, please contact our service representatives at 1 844 244-1186 or by live chat on our site.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Ordered glasses 2 weeks ago still have received them bec as use of usps please set up better shipping
Hi Shawn,
We are sorry if you experienced any difficulties with your glasses order. We do offer two other shipping options along with our free shipping method.
Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
Meanwhile, your glasses are in transit and en route to you.
If you require any assistance, please contact our service representatives at 1 844 244-1186 or by live chat on our site.
Enjoy your new glasses.
Yours truly,
GlassesUSA
They took two weeks and sent glasses that seemed like plain glass- worse than my prescription that was 5 years ago. Customer service consists of helpless robots
Hi Steve,
We’re sorry to hear that you experienced difficulties with your glasses. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
Our apologies, again, for any inconvenience.
Yours truly,
GlassesUSA
Been 2 weeks and still in manufacturing. Site says 3 days well we are beyond this time more than double. Call Customer service and they can, give a straight answer. Let's see how long the quality check takes. They say 48hrs but let's say it is probably going to be longer than that.
Hi Tim,
We are sorry to hear that our production timeline did not meet your expectations. We know that you are disappointed, and for that, we do apologize.
We are reviewing the status of your order and will update you promptly.
Thank you for your patience.
Yours truly,
GlassesUSA
I purchased glasses from GlassesUSA and the lens were not cut properly to fit in the glasses. Also, the screw to keep the lenses in place was not tighten properly. The screw came out the second week and GlaasesUSA did not replace the screw. They kept telling me their production team would contact me and they never did. I wasted money buying my glasses from GlassesUSA. Buyers beware.
Hi Richard,
We’re sorry to hear that you experienced difficulties with your glasses. We have forwarded your request for screws to the relevant department and you will receive an update promptly.
Our apologies for any inconvenience.
Yours truly,
GlassesUSA
With some hesitation I order glasses online from GlassesUSA. And I was definitely NOT disappointed! They kept me informed every step of the way and where delivered exactly as they promised. Love the new glasses. Thanks so Much GLASSES USA. I will definitely buy my Sun Glasses from you
From the business
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Rodney,
We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
In the unlikely event that your frame or lenses break after the initial 14 days following delivery and within one year of your purchase, we will gladly provide you with a 50% store credit towards another pair of eyeglasses under our 365 Day Manufacturer's Warranty policy. We have received a picture of your glasses will contact you shortly.
Yours truly,
GlassesUSA