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Melissa L.

  • 1 Review
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Experience: Health

Member since September 2020

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1 Review by Melissa

9/23/20
DO NOT BUY FROM GLASSESUSA. They are a TERRIBLE company. They have no customer service whatsoever.
My doctor had given me the wrong prescription and glassesusa STILL hasn't contacted me have TWO WEEKS of not having my glasses.
The MANAGERS REFUSE TO CALL. The customer service people will make up excuses why they can't transfer you to someone WHO CAN ACTUALLY HELP.

THIS IS THE MOST UNPROFESSIONAL COMPANY I've ever talked to.

THEY DO NOT CARE ABOUT YOU AT ALL.

Go to Zenni instead. They were more than happy to transfer me to a manager where they actually talked to me and helped with my glasses.

I CANT STRESS THIS ENOUGH.
DO NOT GET GLASSES FROM HERE.
rayas5
Raya S. – GlassesUSA Rep
Hi Melissa,

We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.

While you were beyond the 14 day return period when first notifying us of the prescription issue, we do feel bad and have placed an exchange order with the correct prescription that you forwarded as a gesture of goodwill.

Our Service Manager has sent you further information.

Enjoy your new glasses.

Yours truly,
GlassesAUSA.com

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