Lucy G.’s Reviews of GlassesUSA & more

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Eyeglasses

9/19/20

Received glasses after waiting 2 weeks. They sent me someone else's prescription. Nothing remotely close to what I ordered. Contacting them is very difficult. Told they would not start to send me the correct glasses until they received the bad ones back which meant waiting at least another 3 weeks. I emailed and called. Told they would start manufacturing right away and express ship. Another lie! The worst experience ever. If they would not have lied to me I would have cancelled the order and ordered from someone else. But o believed their lies. Don't waste your time! They all lie and make promises they don't keep. Not to mention you don't even get the right glasses in the first place. I'm irate with this company!

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James S. – GlassesUSA Rep Over a year old

Hi Lucy,

We’re sorry to hear that you experienced difficulties with your glasses. It’s really important to us that our customers love the glasses they have ordered, which is why we offer a 14-day no questions asked return period.

We have reviewed your order and it appears that you had entered the incorrect prescription when placing your order. The cylinder values for both the left and right eye were entered with (+) values instead of (-) negative as written on your eye doctor's prescription that had you had attached to the returns form.

At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met and will begin producing your new glasses with the correct prescription promptly.

If you require any assistance, please contact our service representatives at 1 844 244-1186 or by live chat on our site.

Enjoy your new glasses.

Yours truly,
GlassesUSA