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GlassesUSA Reviews Summary
GlassesUSA has a rating of 2.1 stars from 3,819 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 17th among Eyeglasses sites.
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Got my prescription wrong I had to send the glasses back to the company. Very poor customer service Probably wont try them again.
Easy to order, fashionable glasses, great customer services and very affordable! Would highly recommend to anyone.
Dear Lindsay,
We're happy to hear how much you enjoyed your shopping experience on our site and delighted that you loved our great selection of affordable eyewear.
Thank you for your recommendation. We appreciate it very much.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Love the frames and colors that are in them. The glasses fits my face very well. Will be shopping for another pair soon. Great price and i will refer family and friends. Thank you Glassesusa
Dear Tascha,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you love your new glasses.
Thank you for choosing GlassesUSA.com.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
Super! So great! A+ The worst part of this process has been writing this review! Thumbs up all in all.
Dear Broderick,
We're delighted to hear how much you enjoy shopping on our site. We do apologize if you felt obligated to fill out a review. There is an option to close the review window. We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
Love Glasses USA! Why do I have to fill this out? Can't move past a mandatory survey without completing 100 characters? Supper annoyinbg
Dear Rebecca,
We are delighted that you enjoyed our great selection of affordable eyewear but sorry to hear that you felt obligated to fill out a review. There is an option to close the review window. We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.
Yours truly,
Enjoy your new glasses.
Yours truly,
GlassesUSA
Educated and fully aware on what product i was buying or getting into. Very helpful site and easy to navigate
Dear Tommy,
We're very pleased to hear how much you enjoyed your shopping experience on our site and delighted that you found the glasses you were looking for.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
I had an enjoyable first time experience. It was entirely helpful and easy. The coupons were amazing and I ended up saving roughly about seventy dollars. I can't wait to come back again! Thank you so much!
Dear Kendal,
We're thrilled to hear how much you enjoyed shopping on our site.
Thank you for choosing GlassesUSA.com.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
I got 2 for 1 offer. One tortoise and other rim type. I wore rims for first time a week ago. Took them off to clean and lens, pin and frame came apart.
Not good.
Dear Lew,
We are sorry to hear that you had problems with one of the pairs of glasses you had purchased from us. Please fill out the returns form on our site and we'll take care of those problematic glasses.
Thank you for bringing this to our attention. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met.
Yours truly,
GlassesUSA
I have ordered several times and always have a great experience. The glasses come in timely, usually faster than expected and always as expected. The prices are great so I can have multiple pairs to leave at home, at work, and in my bag.
Dear Jacqueline,
We're delighted to hear how much you enjoy shopping on our site.
Thank you for taking the time to post a review. We appreciate it very much.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
I have my glasses there were minor complications but I was well taken care of and i totally love my glasses
Dear Cristina,
We're happy to hear how much you enjoyed your shopping experience and felt well taken care of by our service representatives.
Thank you for taking the time to post a review.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
The easiest way to get prescription glasses. Period. Exclamation point. Period. Exclamation point.
Dear Jeff,
Purchasing eyeglasses online should be easy and we're glad to hear that you navigated our site with ease and enjoyed our great low prices.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Very cheap. Nice frames. Very excited and hopefully they get here fast so i can wear them for my trip
Dear Carlos,
Good news! Your glasses have been completed and are now in the shipping chain. You should receive them very quickly as they are being delivered to you by express shipping.
Enjoy your new glasses and your upcoming trip.
Yours truly,
GlassesUSA
I decided to take a chance and try buying glasses online because the regular retailers are just outrageous. I was skeptical but very pleasantly surprised.
I purchased my first pair of regular multi-focal glasses and after some adjustment was able to get the fit I wanted. I was so happy I bought a 2nd pair, sunglasses this time. I'll never go back to regular retail again.
Really this website is pretty great! You'll just get a million and a half emails. I got 2 pairs of glasses for a great price.
Dear Emily,
We're thrilled to hear how much you enjoyed your shopping experience on our site.
Thank you for taking the time to post a review.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
Ordering went very easily but it takes a long time to receive glasses, even non prescription clip on sunglasses. Right lens keeps falling out but I will have to fix it myself because it will probably take weeks or months to fix if I send them back.
Dear Troy,
We are sorry to hear that you experienced difficulties with your glasses. We have placed a replacement order for the clip-on lenses. Our Service Manager will contact you with the new order details.
Thank you for bringing this to our attention. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met.
Yours truly,
GlassesUSA
I had problems with the prescription, but Customer Service could not/would not engage in resolving the problem. Since nobody there could talk intelligently in real-time, I had to return the classes and have the glasses re-made. This took several months, and I was without glasses the entire time.
Dear Martin,
At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know that you are disappointed with the level of service you received, and for that, we are very sorry.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA
It took awhile to navigated the site but finally succeeded. Look at your website and make some adjustments
Dear Paul,
We are sorry to hear that you encountered some difficulties while placing your order but happy that you managed to place your order in the end.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.
Enjoy your new glasses.
Yours truly,
GlassesUSA
I was reading about the monopoly on prescription glass prices so I decided to take a chance and order on this site. Very happy w results!
Dear William,
Thank you for choosing GlassesUSA.com. We're delighted that you are pleased with your new glasses.
We appreciate your review very much and look forward to your next visit.
Yours truly,
GlassesUSA
Easy to order on line. I just bought the frames and am so happy with them. An added confirmation is the amount of compliments I get.
Dear Barbara,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you love your new glasses.
Thank you for taking the time to post a review.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
My lens popped right out screw came loose have to fix all the time now
I'm not that happy when spending money in something it should be at its best.
Dear Shawn,
We are sorry to hear that you are experiencing difficulties with your glasses. All of our glasses come with a 365 day Manufacturers Warranty. Our Service Manager will send you the details.
Yours truly,
GlassesUSA
From the business
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Michelle,
At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know that you are disappointed with the level of service you received, and for that, we are very sorry.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA